Appendix A. Resources

Suggested Reading

  1. Bloor, Robin. The Electronic B@zaar: From the Silk Road to the eRoad. London: Nicholas Brealey Publishing, 2000.

    Bloor describes the brave new world in which an economy based on paper-based information is rapidly transforming into one in which the market, money, and its supporting information are all electronic.

  2. Boyett, Joseph H., and Boyett, Jimmie T. The Guru Guide to the Knowledge Economy: The Best Ideas for Operating Profitably in a Hyper-Competitive World. New York: John Wiley & Sons, 2001.

    This is a valuable distillation of the wisdom of 115 successful business titans who describe what it takes to survive and succeed in this new global, knowledge-intensive, increasingly high-tech world. Peter Drucker, Seth Godin, Bill Gates, Alan Greenspan are among those featured.

  3. Bressler, Stacey E., and Grantham, Charles E., Sr. Communities of Commerce: Building Internet Business Communities to Accelerate Growth, Minimize Risk, and Increase Customer Loyalty. New York: McGraw-Hill, 2000.

    Bressler and Grantham provide a detailed look at e-commerce and online communities such as Cisco, Yahoo!, Amazon, Lands End, MarthaStewart.com, and others, describing how well-run communities of commerce can help your company achieve record profits.

  4. Davenport, Thomas H., and Prusak, Laurence. Working Knowledge: How Organizations Manage What They Know. Boston: Harvard Business School Press, 2000.

    Two of the! leading thinkers in the knowledge management field explain the how-tos of how organizations can and do put knowledge to work as a source of competitive advantage in today's marketplace.

  5. Denning, Stephen. The Springboard: How Story-Telling Ignites Action in Knowledge-Era Organizations. Boston: Butterworth-Heinemann, 2001.

    Denning teaches the science and art of using storytelling as a powerful tool for organizational change and knowledge management.

  6. Levin, Rick, Locke, Christopher, Searles, Doc, and Weinberger, David. The Cluetrain Manifesto: The End of Business as Usual. Cambridge: Perseus, 2000.

    The book that reminded us that "markets are conversations."Read this book to shake up your perception of how businesses will communicate internally and with customers in the networked future.

  7. Pfeffer, Jeffrey, and Sutton, Robert I. The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action. Boston: Harvard Business School Press, 2000.

    Businesses can waste millions of dollars by pouring it into fancy knowledge management systems and what the authors call the "smart talk trap." Pfeffer and Sutton outline how to turn knowledge into action and use examples that show how some companies overcome the knowing-doing gap, why others try but fail, and how your company can avoid the gap.

  8. Tiwana, Amrit. The Knowledge Management Toolkit: Practical Techniques for Building a Knowledge Management System. Upper Saddle River, N.J.: Prentice Hall PTR, 2000.

    A nuts-and-bolts guide that includes sections on infrastructure, knowledge audits and analyses, systems deployment, measuring ROI, the role of the CKO, and reward structures. Includes a CD-ROM with tools for mapping, data mining, modeling, and workflow.

  9. Van Doren, Charles. A History of Knowledge Past, Present, and Future: The Pivotal Events, People, and Achievements of World History New York: Ballantine Books, 1991.

    An insightful historical perspective of human knowledge sharing and the definition of knowledge. Good for reminding you that knowledge networks are far from a new idea.

  10. Von Krogh, Georg, Ichijo, Kazuo, and Nonaka, Ikujiro. Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation. Oxford, England: Oxford University Press, 2000.

    The authors provide clear insights into building workplace cultures that are conducive to knowledge creation and sharing. They also describe practical instructions for how to instill a knowledge vision, inspire knowledge activists, encourage and manage knowledge conversations, and more.

Suggested Web Sites

Here is a useful selection of sites worth bookmarking for the latest writings and articles on knowledge networking, social use of the Net, and related online technologies.

  1. Brint Institute's Online Book on Knowledge Management: www.kmbook.com.

  2. Brint Institute's WWW Virtual Library on Knowledge Management: http://kmbrint.com.

  3. CIO Magazine: www.cio.com.

  4. Darwin: Business Evolving in the Information Age: www.darwinmag.com.

  5. Destination CRM's knowledge management site: www.destinationcrm.com/km.

  6. Intelligent KM: www.intelligentkm.com.

  7. IT Toolbox for Knowledge Management: http://km.ittoolbox.com.

  8. IT-Director.com: www.it-director.com.

  9. KM World magazine's site: www.kmworld.com.

  10. Knowledge at the Wharton School: http://knowledge.wharton.upenn.edu.

  11. The McKinsey Quarterly: www.mckinseyquarterly.com.

  12. New Architect: Internet Strategies for Technology Leaders: www.newarchitectmag.com.

  13. OpenP2P.com by O'Reilly:http://openp2p.com.

  14. Pew Internet & American Life site: www.pewinternet.org.

  15. Technology Review by M.I.T.: www.techreview.com.

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