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End User License Agreement
by Steve Crabb, Marie Taylor
Business Coaching and Mentoring For Dummies
Cover
Cover
Introduction
About This Book
Foolish Assumptions
Icons Used in This Book
Beyond the Book
Where to Go from Here
Part I: Getting Started with Business Coaching and Mentoring
Chapter 1: Navigating the World of Coaching and Mentoring
Spotlighting the Business Benefits of Coaching and Mentoring
Defining Coaching and Mentoring
Distinguishing Business Coaching from Other Types of Coaching
Equipping Yourself to Help Other People in the Business Context
Being on the Other Side as Coachee or Mentee
Understanding Professional Requirements
Chapter 2: Presenting a Compelling Case for Coaching and Mentoring
Taking the Role of Educator
Valuing Third-Party Observation in Business
Identifying the Client’s Return on Investment
Stretching the Budget
Adding Value by Training Leaders in Coaching and Mentoring Skills
Chapter 3: Assessing Clients’ Needs before Coaching
Creating Programs to Deliver Coaching and Mentoring in Organisations
Coaching Wannabe Business Owners and Start-ups
Helping the Family-Owned Business Survive and Thrive
Developing Intrapreneurs within Organisations
Working with the Socially Oriented Business
Chapter 4: Developing the Skills and Knowledge Base of a Coach and Mentor
Coaching and Mentoring Are Not One and the Same
Coaching and Mentoring Skills
Structuring a Client Session
Using Models in Coaching and Mentoring
Working in Particular Circumstances
Part II: Coaching and Mentoring to Get a Business on the Right Track
Chapter 5: Coaching Clients through Their Blind Spots
Pre-framing the Coaching Conversation
Breaking Down Common Barriers
Dealing with Roles and Perceptions that Contribute to Blindness
Diffusing Dramas that Impede Clear Vision
Shining a Light on Incongruency
Chapter 6: Telling a Compelling Story in Business
Understanding the Value of the Business Story
Helping the Client Create the Basic Story
Distinguishing Fact from Opinion
Giving Feedback on the Business Story
Chapter 7: Mentoring to Assess Business without Rose-tinted Spectacles
Testing the Foundations of the Business
Applying Strategic Thinking
Making the Complicated Simple
Determining Where the Best Mentoring Work Begins and Ends
Developing Trust and Honest Appraisal through Feedback
Learning from the Spectacular Success of Others
Mentoring Inside a Small Organisation
Chapter 8: Developing Vision, Mission and Values Using Simple Coaching Methods
Aligning Who You Are with the Business You’re In
Revealing What’s Really Important
Helping a Business Create Operating Values
Designing an Inspiring Vision with the Logical Levels Model
Communicating the Vision
Examples of Mission and Vision Statements
Chapter 9: Coaching to Transform Visions into Workable Plans
Creating a Plan Fit for Purpose
Resourcing the Plan
Actioning and Reviewing the Plan
Part III: Tools to Develop the Business Leader’s Mind-set
Chapter 10: Managing the Inner World of Thoughts and Emotions
Understanding How Humans Think
Choosing the Most Appropriate State in the Moment
Changing Internal Self-Talk
Making Mind Pictures That Matter
Changing the Internal World by External Means
Chapter 11: Helping Leaders Recognise ‘I Did It My Way’ Isn’t the Best Epitaph
Recognising that Inflexibility Sometimes Leads to Extinction
Being Willing to Ask for Help When Out of Your Depth
Deploying the Right Thinking to the Right Problem
Developing Alternative Perspectives
Chapter 12: Mentoring for Personal Success and Empowering Leadership
Being a Great Leadership Mentor
Challenging the Delusions of What It Means to Be Successful
Exploring the True Nature of Success
Dealing with the ‘I Should’ or ‘I Ought to’ Traps of Success
Identifying the Common Qualities of Great Leaders
Allowing Others to Lead While You Follow
Part IV: Creating a Successful Business Identity with the Support of a Coach
Chapter 13: Developing the Brand of You
Enter Personal Branding
Defining How Brands Work When They Work Well
Building a Brand on Purpose
Looking in the Mirror of Self-Critique
Presenting Yourself with Style and Substance
Recognising When Incongruence Strikes
Valuing What You Have to Offer
Promoting Yourself with Shameless Humility
Lighting Up the Room When You Walk In, Not When You Walk Out
Leaving a Legacy Footprint
Remembering that You Have No Sell-By Date
Chapter 14: Developing Relationships at All Levels
Establishing a Successful Relationship with Yourself
Establishing the Baseline
Working on Yourself
Maintaining Client Relationships
Managing Stakeholder and Sponsor Relationships
Building Synergistic Collaboration
Networking Is a Deposit in the Karmic Bank
Building Trust and Rebuilding Broken Trust
Having the Courage to Let Go
Chapter 15: Coaching to Help Business Engage, Inform and Influence
Understanding the Importance of Effective Communication
Communicating Quicker Than the Speed of Conscious Thought
Understanding Why People Say Yes
If You Have the Need to Influence, You Get to Do All the Work
Navigating the Political Landscape
Ethically Influencing and Persuading for Results
It Takes Two to Influence
If You Aren’t Getting the Desired Results, Change Your Communication
Part V: The Part of Tens
Chapter 16: Ten or So Online Resources to Boost Coaching and Mentoring Effectiveness
Resourcing You Online
Business Reading Lists
iTunes University
YouTube
Podcasts
Blogs
Ted Talks
Twitter
Facebook
Chapter 17: Ten Ways to Overcome Objections and Change Opinions
Preventing Objections
Butting Out the Buts and Adding in the Ands
Appreciating a Different Point of View
Softening the Questions
Reframing the Conversation
Understanding the Intention
Realising the Consequences
Making Objections Personal
Remembering a Story
Provoking a Response
Chapter 18: Ten Tips for Leaders Who Coach or Mentor People in Business
Develop Talent in Those You Lead
Sell More than Tell
Name the Elephant before Eating It
Get Good at Asking Questions
Speak in Specifics and Minding Your Language
Recognise the Value of Slowing Down or Shutting Up
Appreciate Differences to Be a Difference Maker
Create the Optimum Conditions to Coach at a Distance
Support Your People during Change
Educate Yourself about the Business
Chapter 19: Ten Questions to Keep a Business on Track
What Would We Create If Anything Was Possible?
Why Are We Doing This?
What Would Richard Branson Do Now?
What Is a Better Way?
Are We Still the Right People to Be Doing This?
Are We Busy Being Busy?
What Can We Do to Optimise or Streamline?
Are We Going in the Right Direction?
What Do We Need to Stop Doing?
Are We All Still on the Same Page?
About the Authors
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WILEY END USER LICENSE AGREEMENT
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www.wiley.com/go/eula
to access Wiley’s ebook EULA.
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