Copyright
Library of Congress Cataloging-in-Publication Data
Goldenberg, Barton.
CRM automation / Barton Goldenberg.
p. cm.
Includes index.
ISBN: 0-13-008851-X
1. Customer relations-Marketing. 2. Customer relations--Data processing. I. Title.
HF5415.5 .G65 2002
658.8'12--dc21
2001059140
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© 2002 Barton Goldenberg
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