Library of Congress Cataloging-in-Publication Data

Karten, Naomi.
      Communication gaps and how to close them / Naomi Karten.
            p. cm.
      Includes bibliographical references and index.
      ISBN 978-0-932633-53-8 (soft cover)
          1. Miscommunication. 2. Communication in organizations. 3. Interpersonal
    communication. I. Title.

    P96.M56 K37 2002
    302.2--dc21
                                                                                                   2002067228

Trademark credits: All trade and product names are either trademarks, registered trademarks, or service marks of their respective companies, and are the property of their respective holders and should be treated as such. Perspectoscope™ is a trademark of Karten Associates.

Cover and Interior Illustrations: Mark Tatro, Rotate Graphics
Cover Design: David W. McClintock

Executive Editor: Wendy Eakin
Senior Editor: David W. McClintock
Editor: Nuno Andrade
Assistant Editors: Vincent Au, Benjamin A. Deutsch, Jessica N. Stein

Copyright © 2002 by Naomi Karten. Published by Dorset House Publishing, 3143 Broadway, Suite 2B, New York, NY 10027.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of the publisher.

Distributed in the English language in Singapore, the Philippines, and Southeast Asia by Alkem Company (S) Pte., Ltd., Singapore; in the English language in India, Bangladesh, Sri Lanka, Nepal, and Mauritius by Prism Books Pvt., Ltd., Bangalore, India; and in the English language in Japan by Toppan Co., Ltd., Tokyo, Japan.

Printed in the United States of America

Library of Congress Catalog Number: 2002067228

ISBN: 978-0-932633-53-8

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Digital release by Pearson Education, Inc., June, 2013