Fig. 1.1 Transition from point-to-point integration to EAI middleware integration. (A) Point-to-point integration and (B) EAI hub and spoke integration. 8

Fig. 1.2 The Internet as the global communication hub. 10

Fig. 1.3 Web services vision. 11

Fig. 1.4 Business design hierarchy. 14

Fig. 1.5 Characterization of a capability map. 16

Fig. 1.6 Capabilities of conventional business unit silos. 17

Fig. 1.7 CBA network of capability services. 18

Fig. 2.1 Overview of VDML concepts and relationships. 37

Fig. 2.2 Capability offer links. 41

Fig. 2.3 A simple activity network. 43

Fig. 2.4 Activity with value contribution. 44

Fig. 2.5 Business items on deliverable flows. 46

Fig. 2.6 Activity input from a store. 46

Fig. 2.7 Activity delegation. 48

Fig. 2.8 Value aggregation example. 51

Fig. 2.9 Example value proposition. 52

Fig. 2.10 Sampling of VDML graphical elements. 56

Fig. 2.11 Collaboration type icons. 57

Fig. 2.12 A role collaboration diagram. 58

Fig. 2.13 An activity network. 58

Fig. 2.14 Collaboration structure diagram. 59

Fig. 2.15 Capability management diagram. 60

Fig. 3.1 Capability unit and its capability methods. 67

Fig. 3.2 Conventional value chain models. 72

Fig. 3.3 eTOM telecommunications framework. 74

Fig. 3.4 eTOM operations, level 2 processes. 76

Fig. 3.5 A delegation tree showing value stream. 77

Fig. 3.6 An example for activity data capture. 79

Fig. 3.7 Example with sharable service. 81

Fig. 3.8 Synchronous and asynchronous flows. 83

Fig. 3.9 Example value proposition exchange. 90

Fig. 3.10 Service unit interfaces. 94

Fig. 3.11 SOA electronic infrastructure. 105

Fig. 4.1 Example Seller process. 122

Fig. 4.2 BPMN graphical elements (abbreviated). 123

Fig. 4.3 Simple choreography fragment. 128

Fig. 4.4 An example BPMN collaboration. 130

Fig. 4.5 A simple BPMN conversation. 130

Fig. 4.6 Primary CMMN graphical elements. 133

Fig. 4.7 CMMN graphical decorations. 134

Fig. 4.8 VDML activity network fragment. 143

Fig. 4.9 BPMN transformation of VDML fragment. 144

Fig. 4.10 Medical diagnosis example. 145

Fig. 5.1 Production rules engine. 159

Fig. 5.2 Typical DMN table. 166

Fig. 6.1 Data management architecture overview. 184

Fig. 6.2 A class model. 204

Fig. 7.1 Public key encryption. 220

Fig. 7.2 Access authorization. 231

Fig. 7.3 XACML example policy set structure. 233

Fig. 8.1 Brokered notification. 254

Fig. 8.2 Networked notification. 254

Fig. 9.1 Business change management framework. 262

Fig. 9.2 Change propagation. 266

Fig. 9.3 The business motivation model (BMM). 273

Fig. 9.4 Strategic planning for the agile enterprise. 275

Fig. 9.5 Transformation management process with VDML. 280

Fig. 9.6 Example product life-cycle value chain. 282

Fig. 10.1 An example, extended organization diagram. 303

Fig. 10.2 Service unit interfaces. 307

Fig. 10.3 Top management organization structure. 317

Fig. 11.1 Sense and respond process. 337

Fig. 11.2 Levels of leadership. 342

Fig. 11.3 Value delivery maturity model stages. 351

Fig. A.1 Value delivery maturity model. 370

Fig. B.1 Preliminary concept diagram for culture. 380