ACKNOWLEDGMENTS

I'd like to thank all the employees at AMACOM Books who took part in producing this book. You're a great team—not at all difficult to deal with—and I've enjoyed working with each of you on this project.

In particular, I'd like to offer a heartfelt thanks to my editor at AMACOM Books, Bob Nirkind, who has been supportive and encouraging as we worked together to create this book. I couldn't have asked for a better editor on this project, as I always enjoy working with you.

From the bottom of my heart, thank you to my production editor, Barbara Chernow. I appreciate the care and attention you give to each of my books. I know they're in the best of hands with you.

My gratitude goes to my husband Joe and to my family and friends. Thanks to each of you for your input on this project.

And my appreciation is sent to the readers of my books. My aim always is to help others improve their talents and abilities. If I help you deal better with difficult people, then I've achieved my goal.