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PMP® Project Management Professional Exam Review Guide
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PMP® Project Management Professional Exam Review Guide
by Brett Feddersen, Vanina Mangano, Kim Heldman
PMP Project Management Professional Exam Review Guide, 4th Edition
Acknowledgments
About the Authors
Introduction
Book Structure
Chapter 1 Project Foundation
Defining a Project
Defining Project Management
Identifying Project Management Skills
Understanding Organizational Structures
Understanding the Project Environment
Understanding Project Life Cycles and Project Management Processes
Recognizing Professional and Social Responsibility
Review Questions
Chapter 2 Initiating the Project
Understanding the Project Management Knowledge Areas
Performing a Project Assessment
Defining the High-Level Project Scope
Identifying High-Level Risks, Assumptions, and Constraints
Developing the Project Charter
Obtaining Project Charter Approval
Performing Key Stakeholder Analysis
Bringing the Processes Together
Review Questions
Chapter 3 Planning Project Scope and Schedule Management
Developing a Scope Management Plan
Developing a Project Schedule
Bringing the Processes Together
Review Questions
Chapter 4 Planning Project Cost and Quality Management
Developing a Cost Management Plan
Developing a Quality Management Plan
Bringing the Processes Together
Review Questions
Chapter 5 Planning Project Resource, Communication, Procurement, Change, and Risk Management
Developing a Resource Management Plan
Developing a Communications Management Plan
Developing a Procurement Management Plan
Developing a Change Management Plan
Developing a Risk Management Plan
Bringing the Processes Together
Review Questions
Chapter 6 Planning Stakeholder Engagement and Obtaining Project Plan Approval
Developing a Stakeholder Engagement Plan
Obtaining Project Management Plan Approval
Bringing the Processes Together
Review Questions
Chapter 7 Executing the Project
Obtaining and Managing Resources
Maximizing Team Performance
Executing the Project Management Plan
Implementing Approved Changes
Implementing the Quality Management Plan
Implementing the Risk Management Plan
Bringing the Processes Together
Review Questions
Chapter 8 Monitoring and Controlling the Project
Measuring Project Performance
Managing Changes to the Project Scope, Schedule, and Costs
Ensuring Adherence to Quality Standards
Updating the Risk Register
Assessing Corrective Actions
Communicating Project Status
Monitoring Stakeholder Engagement
Bringing the Processes Together
Review Questions
Chapter 9 Closing the Project
Obtaining Final Acceptance
Transferring Ownership
Obtaining Financial, Legal, and Administrative Closure
Distributing the Final Project Report
Collating Lessons Learned
Archiving Project Documents
Measuring Customer Satisfaction
Bringing the Processes Together
Review Questions
Appendix A Answers to Review Questions
Chapter 1: Project Foundation
Chapter 2: Initiating the Project
Chapter 3: Planning Project Scope and Schedule Management
Chapter 4: Planning Project Cost and Quality Management
Chapter 5: Planning Project Resource, Communication, Procurement, Change and Risk Management
Chapter 6: Planning Stakeholder Engagement and Obtaining Project Plan Approval
Chapter 7: Executing the Project
Chapter 8: Monitoring and Controlling the Project
Chapter 9: Closing the Project
Appendix B Exam Essentials
Chapter 1: Project Foundation
Chapter 2: Initiating the Project
Chapter 3: Planning Project Scope and Schedule Management
Chapter 4: Planning Project Cost and Quality Management
Chapter 5: Planning Project Resource, Communication, Procurement, Change, and Risk Management
Chapter 6: Planning Stakeholder Engagement and Obtaining Project Plan Approval
Chapter 7: Executing the Project
Chapter 8: Monitoring and Controlling the Project
Chapter 9: Closing the Project
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Prev
Previous Chapter
About the Authors
Next
Next Chapter
Introduction
Contents
Acknowledgments
About the Authors
Introduction
Book Structure
Chapter 1 Project Foundation
Defining a Project
Defining Project Management
Identifying Project Management Skills
Understanding Organizational Structures
Understanding the Project Environment
Understanding Project Life Cycles and Project Management Processes
Recognizing Professional and Social Responsibility
Review Questions
Chapter 2 Initiating the Project
Understanding the Project Management Knowledge Areas
Performing a Project Assessment
Defining the High-Level Project Scope
Identifying High-Level Risks, Assumptions, and Constraints
Developing the Project Charter
Obtaining Project Charter Approval
Performing Key Stakeholder Analysis
Bringing the Processes Together
Review Questions
Chapter 3 Planning Project Scope and Schedule Management
Developing a Scope Management Plan
Developing a Project Schedule
Bringing the Processes Together
Review Questions
Chapter 4 Planning Project Cost and Quality Management
Developing a Cost Management Plan
Developing a Quality Management Plan
Bringing the Processes Together
Review Questions
Chapter 5 Planning Project Resource, Communication, Procurement, Change, and Risk Management
Developing a Resource Management Plan
Developing a Communications Management Plan
Developing a Procurement Management Plan
Developing a Change Management Plan
Developing a Risk Management Plan
Bringing the Processes Together
Review Questions
Chapter 6 Planning Stakeholder Engagement and Obtaining Project Plan Approval
Developing a Stakeholder Engagement Plan
Obtaining Project Management Plan Approval
Bringing the Processes Together
Review Questions
Chapter 7 Executing the Project
Obtaining and Managing Resources
Maximizing Team Performance
Executing the Project Management Plan
Implementing Approved Changes
Implementing the Quality Management Plan
Implementing the Risk Management Plan
Bringing the Processes Together
Review Questions
Chapter 8 Monitoring and Controlling the Project
Measuring Project Performance
Managing Changes to the Project Scope, Schedule, and Costs
Ensuring Adherence to Quality Standards
Updating the Risk Register
Assessing Corrective Actions
Communicating Project Status
Monitoring Stakeholder Engagement
Bringing the Processes Together
Review Questions
Chapter 9 Closing the Project
Obtaining Final Acceptance
Transferring Ownership
Obtaining Financial, Legal, and Administrative Closure
Distributing the Final Project Report
Collating Lessons Learned
Archiving Project Documents
Measuring Customer Satisfaction
Bringing the Processes Together
Review Questions
Appendix A Answers to Review Questions
Chapter 1: Project Foundation
Chapter 2: Initiating the Project
Chapter 3: Planning Project Scope and Schedule Management
Chapter 4: Planning Project Cost and Quality Management
Chapter 5: Planning Project Resource, Communication, Procurement, Change and Risk Management
Chapter 6: Planning Stakeholder Engagement and Obtaining Project Plan Approval
Chapter 7: Executing the Project
Chapter 8: Monitoring and Controlling the Project
Chapter 9: Closing the Project
Appendix B Exam Essentials
Chapter 1: Project Foundation
Chapter 2: Initiating the Project
Chapter 3: Planning Project Scope and Schedule Management
Chapter 4: Planning Project Cost and Quality Management
Chapter 5: Planning Project Resource, Communication, Procurement, Change, and Risk Management
Chapter 6: Planning Stakeholder Engagement and Obtaining Project Plan Approval
Chapter 7: Executing the Project
Chapter 8: Monitoring and Controlling the Project
Chapter 9: Closing the Project
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EULA
List of Tables
Chapter 1
TABLE 1.1
TABLE 1.2
TABLE 1.3
TABLE 1.4
TABLE 1.5
Chapter 2
TABLE 2.1
TABLE 2.2
TABLE 2.3
TABLE 2.4
TABLE 2.5
TABLE 2.6
TABLE 2.7
TABLE 2.8
TABLE 2.9
TABLE 2.10
TABLE 2.11
Chapter 3
TABLE 3.1
TABLE 3.2
TABLE 3.3
Chapter 4
TABLE 4.1
Chapter 5
TABLE 5.1
TABLE 5.2
TABLE 5.3
Chapter 6
TABLE 6.1
TABLE 6.2
Chapter 7
TABLE 7.1
Chapter 8
TABLE 8.1
TABLE 8.2
TABLE 8.3
TABLE 8.4
List of Illustrations
Chapter 1
FIGURE 1.1
Project
FIGURE 1.2
Operations
FIGURE 1.3
Stakeholders
FIGURE 1.4
Project management overview
FIGURE 1.5
Common types of PMOs
FIGURE 1.6
General management skills
FIGURE 1.7
PMI Talent Triangle
TM
FIGURE 1.8
Simplified spectrum of organizational types
FIGURE 1.9
Project management process groups
FIGURE 1.10
Development life cycles
FIGURE 1.11
Elements of responsibility
FIGURE 1.12
Handling information
FIGURE 1.13
Avoiding culture shock
FIGURE 1.14
Elements to consider in exhibiting fairness
FIGURE 1.15
Elements of honesty
FIGURE 1.16
Elements of industry advancement
Chapter 2
FIGURE 2.1
Project Integration Management
FIGURE 2.2
Project Scope Management
FIGURE 2.3
Project Schedule Management
FIGURE 2.4
Project Cost Management
FIGURE 2.5
Project Quality Management
FIGURE 2.6
Project Resource Management
FIGURE 2.7
Project Communications Management
FIGURE 2.8
Project Risk Management
FIGURE 2.9
Project Procurement Management
FIGURE 2.10
Project Stakeholder Management
FIGURE 2.11
Project selection methods
FIGURE 2.12
Overview of cash flow analysis techniques
FIGURE 2.13
Develop Project Charter process
FIGURE 2.14
Identify Stakeholders process
FIGURE 2.15
Initiating a project
Chapter 3
FIGURE 3.1
Plan Scope Management process
FIGURE 3.2
Collect Requirements process
FIGURE 3.3
Define Scope process
FIGURE 3.4
Create WBS process
FIGURE 3.5
WBS Level 1 and Level 2
FIGURE 3.6
WBS Levels 1 through 3
FIGURE 3.7
WBS Levels 1 through 4
FIGURE 3.8
Unique WBS identifiers
FIGURE 3.9
Plan Schedule Management process
FIGURE 3.10
Define Activities process
FIGURE 3.11
Sequence Activities process
FIGURE 3.12
Precedence diagramming method (PDM)
FIGURE 3.13
Arrow diagramming method (ADM)
FIGURE 3.14
PDM versus ADM
FIGURE 3.15
Order of Sequence Activities process
FIGURE 3.16
Estimate Activity Resources process
FIGURE 3.17
Resource breakdown structure
FIGURE 3.18
Estimate Activity Durations process
FIGURE 3.19
Develop Schedule process
FIGURE 3.20
Forward and backward pass
FIGURE 3.21
Critical path diagram
FIGURE 3.22
Gantt chart
FIGURE 3.23
Project Scope Management Knowledge Area process interaction
FIGURE 3.24
Project Schedule Management Knowledge Area process interaction
FIGURE 3.25
Project Schedule Management Knowledge Area process interaction
Chapter 4
FIGURE 4.1
Plan Cost Management process
FIGURE 4.2
Estimate Costs process
FIGURE 4.3
Determine Budget process
FIGURE 4.4
Cost baseline
FIGURE 4.5
Cost baseline, funding requirements, and cash flow
FIGURE 4.6
Plan Quality Management process
FIGURE 4.7
Quality theorists
FIGURE 4.8
Project Cost Management Knowledge Area process interaction
FIGURE 4.9
Project Quality Management Knowledge Area process interaction
Chapter 5
FIGURE 5.1
Plan Resource Management process
FIGURE 5.2
Plan Communications Management process
FIGURE 5.3
Network communication model
FIGURE 5.4
Communication model
FIGURE 5.5
Plan Procurement Management process
FIGURE 5.6
Contract types
FIGURE 5.7
Plan Risk Management process
FIGURE 5.8
Risk breakdown structure
FIGURE 5.9
Identify Risks process
FIGURE 5.10
Cause-and-effect diagram
FIGURE 5.11
Flowchart diagram
FIGURE 5.12
Perform Qualitative Risk Analysis process
FIGURE 5.13
Perform Quantitative Risk Analysis process
FIGURE 5.14
Tornado diagram
FIGURE 5.15
Decision tree
FIGURE 5.16
Influence diagram
FIGURE 5.17
Plan Risk Responses process
FIGURE 5.18
Strategies for threats
FIGURE 5.19
Strategies for opportunities
FIGURE 5.20
Project Resource Management Knowledge Area process interaction
FIGURE 5.21
Project Communications Knowledge Area process interaction
FIGURE 5.22
Project Risk Management Knowledge Area process interaction
FIGURE 5.23
Project Procurement Management Knowledge Area process interaction
Chapter 6
FIGURE 6.1
Plan Stakeholder Engagement process
FIGURE 6.2
Develop Project Management Plan process
FIGURE 6.3
High-level view of project management plan contents
FIGURE 6.4
Planning process group interaction
FIGURE 6.5
Planning process group triangle
FIGURE 6.6
Project Stakeholder Management Knowledge Area process interaction
Chapter 7
FIGURE 7.1
Acquire Resources process
FIGURE 7.2
Conduct Procurements process
Figure 7.3
Develop Team process
FIGURE 7.4
Theory X & Y and Theory Z
FIGURE 7.5
Maslow’s hierarchy of needs
FIGURE 7.6
Stages of team development
FIGURE 7.7
Manage Team process
FIGURE 7.8
Conflict resolution techniques
FIGURE 7.9
Direct and Manage Project Work process
FIGURE 7.10
Definition of a deliverable
FIGURE 7.11
Manage Communications process
FIGURE 7.12
Manage Stakeholder Engagement process
FIGURE 7.13
Manage Quality process
FIGURE 7.14
Audit results
FIGURE 7.15
Implement Risk Responses process
FIGURE 7.16
The project team
FIGURE 7.17
Process interaction—integration
FIGURE 7.18
Process interaction—quality
FIGURE 7.19
Process interaction—human resource
FIGURE 7.20
Process interaction—communications
FIGURE 7.21
Process interaction—risk
FIGURE 7.22
Process interaction—procurement
FIGURE 7.23
Process interaction—stakeholder
Chapter 8
FIGURE 8.1
Monitor and Control Project Work process
FIGURE 8.2
Control Procurements process
FIGURE 8.3
Validate Scope process
FIGURE 8.4
Control Scope process
FIGURE 8.5
Control Schedule process
FIGURE 8.6
Control Costs process
FIGURE 8.7
Earned value
FIGURE 8.8
Control Quality process
FIGURE 8.9
Cause-and-effect diagram
FIGURE 8.10
Control chart
FIGURE 8.11
Scatter diagram
FIGURE 8.12
Pareto diagram
FIGURE 8.13
Monitor Risks process
FIGURE 8.14
Perform Integrated Change Control process
FIGURE 8.15
Change requests
FIGURE 8.16
Monitor Communications process
FIGURE 8.17
Monitor Stakeholder Engagement process
FIGURE 8.18
Process group objectives: Monitoring and Controlling
FIGURE 8.19
Process interaction: integration
FIGURE 8.20
Process interaction: scope
FIGURE 8.21
Process interaction: time
FIGURE 8.22
Process interaction: cost
FIGURE 8.23
Process interaction: quality
FIGURE 8.24
Process interaction: communications
FIGURE 8.25
Process interaction: risk
FIGURE 8.26
Process interaction: procurement
FIGURE 8.27
Process interaction: stakeholder management
Chapter 9
FIGURE 9.1
Close Project or Phase process
FIGURE 9.2
Administrative closure procedures
FIGURE 9.3
Measuring customer satisfaction
FIGURE 9.4
Project closure checklist
FIGURE 9.5
Process interaction: integration
Guide
Cover
Table of Contents
Introduction
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