Formulating an Incident Response Plan

The only way to respond to incidents in a predictable manner is to follow a well- documented plan. Your strategy for responding to incidents should be one that applies to many different types of incidents. Continually improve this plan. A solid incident response plan standardizes the CSIRT’s actions and makes each incident response predictable and repeatable.

Plan Like a Pilot

Trying to respond to incidents without a plan is like piloting an airplane without any checklists. Even pilots of small aircraft use several checklists for each flight. Just a few used by pilots of small aircraft include preflight, engine start, post-engine start, taxi, run-up, pre-takeoff, and post-takeoff.

Those are the checklists just to get into the air! Since most aircraft incidents and accidents are caused by poor planning, it makes sense to plan well. Checklists are very important to pilots because it is easier to follow a well-documented checklist when things are hectic than it is to remember every important detail. Pilots also carry checklists for emergencies, such as an engine out or fire in the cockpit. At those times, they won’t want to try to figure out what to do. Those are the times to react efficiently and calmly.

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