Contents
Chapter 1: Strategies to Better Serve Students and Grow Institutions
Hamid H. Kazeroony
Chapter 2: The Changing Environment of Higher Education
Olga Kovbasyuk and Glyn Rimmington
Chapter 3: Organizational Culture in Higher Education
Rana Zeine, Michael Hamlet, Patrick Blessinger, and Cheryl Boglarsky
Chapter 4: Change Process in Existing Institutions
David P. Bugay
Chapter 5: The Changing Learners
Michael J. Sukowski
Chapter 6: Supporting Learners’ Activities
Robert Thorn
Chapter 7: Online, Hybrid, and Face-to-Face Higher Education
Dakin Burdick
Chapter 8: Publishers’ Technologies and Their Impact on Higher Education
Virginia Jones
Chapter 9: Administrative and Academic Structures: For-Profit and Not-for-Profit
Andrew Carpenter and Craig N. Bach
Chapter 10: Funding: Student Loans, Scholarships, and Endowments
Santa Ono, Kristi Nelson, Gisela Escoe, and Caroline Miller
Cyndy J. Woods-Wilson
Chapter 12: Marketing Your Institution and Its Programs
Helena Kantanen
Chapter 13: The 21st Century Higher Education Strategy Road Map
Hamid H. Kazeroony