Acknowledgments

The authors would like to thank the University of Southampton, UK and the Centre for Effective Dispute Resolution, London, UK, and those project managers who agreed to participate in this research and who remained committed to the pilot research project throughout. With special thanks to Norinne Betjemann, Scott Stapleton, Michael Saunders, Paul Bates, Joanne Grant, and the members of the UK Chapter of PMI for their assistance and support. We would also like to acknowledge gratitude to Isabel Phillips and Tracey Commock from CEDR for their assistance in delivering parts of the EI training.

Thanks also to the Project Management Institute for funding the research and Professor Terry Williams at the University of Southampton for acting as liaison on the Research Project. Any opinions, findings, conclusions, or recommendations expressed in this research are those of the authors and do not necessarily reflect the view of the Project Management Institute.