CONTENTS
Section 1.0Summary of the Report
Section 2.0Emotions, Emotional Intelligence, and Projects
2.1 Critical Perspectives on Project Management: Projects are Emotional
2.2 The Concept of Emotional Intelligence
2.2.1 Ability Models of Emotional Intelligence
2.2.2 Mixed Models of Emotional Intelligence
2.2.3 Competence Models of Emotional Intelligence
2.2.4 Limitations with Differing Models
2.3 Emotional Intelligence and Projects: Findings From Relevant Research
2.3.1 Emotional Intelligence in Teams
2.3.2 Emotional Intelligence and Leadership
2.3.3 Emotional Intelligence and Projects
3.2 Findings From Previous Studies Examining Emotional Intelligence in Projects
3.3 Focus of the Current Study
3.4.3 Procedure for Validation of Project Manager Competence Scales
Section 4.0An Evaluation of the Impact of Emotional Intelligence Training
4.2 Findings From Emotional Intelligence Development Studies to Date
4.3 Focus of the Current Study
4.3.1 The Training Intervention
Section 5.0Implications of Findings, Directions for Future Research, and Overall Conclusions
5.1.1 Significance of Emotional Intelligence and Empathy for Key Project Competences
5.1.2 Emotional Intelligence and Transformational Leadership
5.1.3 Developing the Emotional Intelligence Abilities of Project Managers
5.1.4 Improving the Performances of Emotional Intelligence Abilities of Project Managers
5.1.5 Considerations for Designing Emotional Intelligence Ability—Development Interventions
5.1.6 Impact of Emotional Intelligence Training on Project Manager Competences and Performance
5.2 Directions for Future Research
Section 6.0Developing Emotional Intelligence Training: Theoretical and Empirical Underpinnings
6.2 The Content: Developing Self-Awareness
6.2.1 Understanding the Concept of EI
6.2.2 Awareness of One's Own Emotional Intelligence Strengths and Weaknesses
6.3 Designing Emotional Intelligence Training: Drawing from the Wider Literature
6.3.1 Emotional Learning Involves Other Areas of the Brain
6.3.2 Emotional Learning Challenges Issues of Identity
6.3.3 Emotional Learning Requires Insight and Feedback
6.4 Developing Emotional Intelligence: Insights from Workplace Learning
6.5 Overview of the Training Program
AppendicesAppendix 1: Semi-Structured Interview Schedule
Appendix 2: Exercise 1: Emotional Self-Awareness
Appendix 3: Exercise 2: Perceiving Emotions
Appendix 4: Exercises 3 and 4: Verbally Demonstrating Empathy and Practicing Demonstrating Empathy
Appendix 6: Exercise 6: The Organization's Emotional Climate