Acknowledgments

As always, I owe a big debt of gratitude to my clients through the years for sharing their stories and email samples with me.

Thanks to Dr. Josh Packard, Megan Bissell, and the staff of the Social Research Lab at the University of Northern Colorado for conducting the survey among email users across many industries and at all levels of white-collar workers. Their input was invaluable in discerning the latest email reader experiences and expectations, especially regarding the technology used and security issues.

Next, I’d like to thank early reviewers of the manuscript for their insightful comments: Judy Gilleland, Sarah Modlin, Tobin O’Donnell, Vernon Rae, Frappa Stout, and Joseph Webb.

Finally, a very special thanks to all the team at Berrett-Koehler, especially my editor, Neal Maillet. It would be hard to find a nicer team of folks to work with in publishing a book.