Zarna Chintan Naik is the Founder of YES CRM Consultants, a Salesforce.com consulting company based in Mumbai. YES CRM Consultants is primarily focused on Salesforce.com consulting, administration, and training services for clients based around the globe.

Zarna and her team also have expertise in multiple appexchange products, including Conga Merge, Clicktools, Rollup Helper, and Drawloop.

Zarna herself holds multiple certifications: Salesforce.com Certified Administrator, Developer, Sales & Service Cloud Consultant. Previously, she worked for one of the leading Salesforce.com partners in USA. She has also reviewed Learning Force.com Application Development, Packt Publishing. To know more about Zarna and YES CRM Consultants, log on to www.yescrm.org or visit her LinkedIn profile at https://in.linkedin.com/in/zarnadesai.

John M. Daniel has been working in the technology sector for over 20+ years. During that time, he has worked with a variety of technologies and project roles. Currently, he works at Morgan & Morgan Law Firm as their Lead Salesforce Platform Architect. He currently holds multiple certifications from Salesforce.com, including the Platform Developer I & II certifications and most of the Technical Architect Designer certifications. He is currently in the process of attaining the Certified Technical Architect certification. His loves to spend time with his family, swim at the beach, and work on various open source projects, such as ApexDocs and ApexUML. He co-leads his local area Salesforce Developers User Group and can be found on Twitter at @ImJohnMDaniel.

John has been a technical reviewer for:

Peter Knolle is a solutions architect at Trifecta Technologies and is a Salesforce MVP with a master's degree in software engineering and numerous Salesforce certifications. Peter has many years of experience developing a wide range of solutions on the Salesforce platform. When not working, he enjoys reading a good book and spending time with his sons, Tyler and Jack.

John Leen is a software engineer at Salesforce.com with over a decade of experience building enterprise software. As a lead on the Apex engineering team, John designed the Apex Stub API and enjoys building features that help Apex developers write great code. Prior to Salesforce, John has been an engineer at Google and at Microsoft.

Aaron Slettehaugh is senior director of Product Management for the Salesforce Platform. He has launched several products beloved by Salesforce developers, including custom metadata types and the Apex Metadata API.

Before joining Salesforce Aaron helped launch the global operations of an African NGO, led the product team at a leading IaaS innovator, and started a cloud computing company, leading it to acquisition by Citrix. He has an MBA from Stanford University and a bachelor in engineering.