So, you've tried hard to understand what's happening in your system, and the domain of the problem of your project. You've read the relevant docs and other people's experiences, but there is still something unclear, an aspect you do not understand, or something that simply does not square with the rest of your knowledge and experience.
Please, you're welcome, we're here to help. There is an entire community including hundreds of professionals that is happy to share and build knowledge. Interactively, in real time, via chatting system as IRC and HipChat, or asynchronously via mailing list.
Please be ready to provide relevant information:
- Platform, Operating System, Hardware, Virtualization Kind
- FreeSWITCH output of "version" command
- Your XML Dialplan
- Your Script
- FreeSWITCH console debug output (please, do not edit ip addresses, is not nice and messes things a lot)
- FreeSWITCH console debug output complete of sofia siptrace and verto debug output
- Network packets capture (pcap file) of relevant traffic
Those informations are not to be attached to mails, or (worst) dumped in IRC and HipChat. Those info must be made publicly available by a publicly available webserver, or by using FreeSWITCH own pastebin implementation, that has special syntax coloring, at https://pastebin.freeswitch.org/ In mails and chats you post the link to the required files and pages.
Be patient, people is working and is helping you in their free time, out of good will, and by a sense of community. Do not expect immediate answers just because you are in a hurry, or in an emergency. Being pushy will not getter better good will from people. Being clear and to the point, providing all relevant info, but not too much, will go a long way to help you getting the answers you looking for.
Also, keep in mind that people lives in timezones, and has holidays, etc. Most people in FreeSWITCH community live in North America, followed by Europe (west+est), and Asia (particularly India and Pakistan). Chinese speakers have developed their own FreeSWITCH community, and one of their leader (Seven Du Jin Fang) is present and active also in the English speaking community. There is also a lively scene in Russian language.