The audience for this book does not need any particular knowledge or skill except for the ability to listen, and a basic understanding of their own products and customers.
In this book, you will find a number of styles of text that distinguish between different kinds of information. Here are some examples of these styles, and an explanation of their meaning.
New terms and important words are shown in bold. Words that you see on the screen, in menus or dialog boxes for example, appear in the text like this: "Clicking the Next button moves you to the next screen".
..................Content has been hidden....................
You can't read the all page of ebook, please click here login for view all page.