Index

  • Aalborg University Hospital, 48–49
  • Aban, Agnes, 92
  • absenteeism, 20, 27–28, 38, 168–169
  • ACA. See Affordable Care Act
  • Acquaviva, Kimberley, 153
  • Action Teams, 33
    • WIN, 147–151, 149f. See also Study Action Team
  • active listening, 111, 120
  • ACTWU. See Amalgamated Clothing and Textile Workers Union
  • administration, 2–4, 10–12, 12f
    • collaborative work and, 180–184
    • participation and, 162, 165
    • unions and, 121, 133–136. See also senior management
  • Affordable Care Act (ACA), 58–59, 70–71, 152
  • AFSCME. See American Federation of State, County and Municipal Employees
  • AFT. See American Federation of Teachers
  • Alegent Health, 149–150, 155
  • Allegheny Health Network, 32, 103t, 135–136, 180
  • Alliance of Health Care Unions at Kaiser Permanente, 172, 198n215, 202n279
  • alternate leaders, 115–117
  • Amalgamated Clothing and Textile Workers Union (ACTWU), 27, 29, 95–97, 134–135
  • American Federation of State, County and Municipal Employees (AFSCME), 70, 165, 172, 196n181
  • American Federation of Teachers (AFT), 27, 124, 131–135, 182
  • An American Sickness (Rosenthal), 183
  • Asher, Bill, 97–98, 101
  • Baker, Charlie, 4
  • Baraka, Amiri, 1
  • Barranco, Ron, 92
  • behavioral healthcare, 5, 165
  • Bennet, Mike, 197n194
  • Bion, Wilfred, 106, 108–110, 114
  • block appointment, 76–77
  • Bluestone, Irving, 23–25, 38
  • Bornstein, David, 172
  • Brier, Pam, 57–58, 90, 158–159, 177, 182, 191n101
  • British coal mines, 42–44, 168
  • Bryner, Gary, 23–24
  • Calder, Les, 97–98
  • Cambridge Health Alliance, 165
  • Campa, David, 80
  • cardiac monitoring, 12
  • Carroll, Terry, 150
  • Castillo, Patricia, 75, 82, 132–133, 177
  • Charlier, Marie-Cecile, 87–93, 193n136
  • Christensen, Clayton, 37, 181
  • chronic conditions, 4–5, 35, 74, 79, 141, 192n122
  • Churchill, Winston, 156
  • CIR. See Committee of Interns and Residents
  • CIT. See continuous improvement team
  • civic participation, 157–161
  • cleanliness, of hospital, 19–20, 39, 55, 69t, 118–120
  • CMO. See Components Manufacturing Operations
  • Coalition of Unions at Kaiser Permanente, 134, 171, 198n215, 202n279
  • collaborative leadership, 58–64, 104–105, 115–117, 190n98
  • collective action, 175–184
  • collective bargaining, 21–23, 58, 99–101, 123
  • Committee of Interns and Residents (CIR), 70–71, 131–134, 182, 191n104, 198n211
  • Committee on Quality Health Care in America, 55
  • Commonwealth Foundation, 74
  • Components Manufacturing Operations (CMO) plant, 36, 98–101
  • Confederation of Trade Unions, Denmark, 47–50
  • conflict-resolution strategies, 63, 88, 107, 179
  • consultants: LMP process and, 56, 63–65, 73–75, 83, 84f; role of, 112–115
    • work groups and, 106–107, 112–116, 120. See also internal consultants
    • continuous improvement team (CIT), 35, 77–78, 81–83
    • Cook County Hospital, 135–136, 161–163
    • Cooley, Mike, 144–145
  • Cornell University, 2
    • Healthcare Transformation Project of, 65, 68, 135, 161–162
  • cost savings, 7, 20, 36, 55, 97–101, 141, 157
  • Costanza, Tony, 97–98
  • county facilities, 75–76, 78–81
  • COVID-19, 2, 184
  • cultural differences, 117–119, 167–170
  • Danish LO, 47–50
  • Darwin, Charles, 19
  • Deming, W. Edwards, 57
  • Denmark, 41–49
    • Worker Lab and, 143–146
  • department-based study groups, 91–95, 103t
  • Department of Labor, U.S., 31, 102
  • Departmental Labor-Management Committees, 94–95, 159
  • Doctors Council, 131–134, 162, 182, 198n212
  • ED. See emergency department
  • EDI. See employee driven innovation
  • EDIN. See Employee Driven Innovation Network
  • Einstein, Albert, 141
  • Eisold, Kenneth, 106–107
  • Elden, Max, 158
  • electronic medical records, 4–5, 21t, 74, 177, 181
  • emergency department (ED), 2, 63, 89
  • Emery, Fred, 42–45, 106
  • employee driven innovation (EDI), Denmark, 47–50, 142–146
  • Employee Driven Innovation Network (EDIN), 49–50
  • environmental services workers, 19, 44, 62, 66, 118
  • ethnic differences, 117–119
  • Executive Labor-Management Oversight Committee, 99–101
  • Factor, Diane, 66
  • Fairview Health Services, 149–150, 155
  • federal regulations, 3, 10
  • Fisher, Ross, 3–4
  • focus group, 51, 62, 151, 160
  • Frazer, Doug, 25
  • Freire, Paulo, 50–51
  • General Motors (GM), 20–21, 166–167
  • Gibson, Kenneth, 1
  • GLEB. See Greater London Enterprise Board
  • GM. See General Motors
  • Goldberg, Susan, 68
  • Greater London Enterprise Board (GLEB), 145
  • group impasse, 65, 120, 179, 197n195
  • group regression, 107–110, 167–170
  • Gyllenhammar, Pehr G., 45–46
  • Harvard University Textile and Garment Research Group, 34, 37
  • Hathaway shirt company, 21t, 33–34, 44, 102, 104, 135
  • healthcare managers, 180–184
  • Healthcare Transformation Advocates, 82–83, 133, 193
  • Healthcare Transformation Project, 65, 68, 135, 161, 191n109
  • healthcare unions. See unions
  • Hernandez, Lupe, 144
  • Hicks, Warren, 168
  • Hillman, Sidney, 124
  • hierarchical relations in groups, 117–119
  • Hopper, Earl, 109
  • Horizons program, Miss Hall’s School, 202n269
  • How to Change the World (Bornstein), 172
  • Hubert Humphrey Comprehensive Health Center, 76–79
  • Idéklinikken (“Ideas Clinic”), 48–49
  • industrial democracy, 40–52
  • The Innovator’s Prescription (Christensen), 181
  • Institute of Medicine, 55
  • insurance reimbursement. See reimbursement
  • internal consultants, 162–163, 178–179
  • LA-DHS, 193n127
  • LMP and, 55–56, 63–65, 73–75
  • Japan, 28–29, 38, 60, 96
  • joint hiring committee, 63, 67–68
  • Kaiser Permanente, 21t, 39, 188n49
    • Coalition of Unions, 134, 171–172, 198n215, 202n279
    • unit-based teams and, 87
    • worker participation and, 103t, 102, 104
  • Karasek, Bob, 158
  • Katz, Mitchell, 70–71, 74, 76–77, 133, 171, 177
  • Kearns, David, 97–98
  • King, Martin Luther, Jr., 1
    • Outpatient Center, 76–82, 192n126
  • Labor-Management Partnership (LMP), 6–7
    • approaches to, 26–37
    • challenge responses, 170–172
    • collective action of, 175–184
    • cultural difference and, 117–119, 167–170
    • evolution of, 19–26
    • excluded actors and, 151–154
    • failures of, 161–164
    • future approaches of, 141–155, 149f; group regression and, 107–110, 167–170
    • importance of, 9–12, 13f; of Maimonides Medical Center, 57–68
    • outcomes of, 19, 21t, 24, 28–37
    • sabotage and, 166–167
    • starting of, 83–85, 84f; technology innovation centers and, 144–146
    • union-driven innovation and, 121–138
    • value of, 156–173
    • WIN process and, 147–151, 149f; Worker Lab and, 142–146
    • work groups and, 106–120
    • at Xerox, 21t, 29–31, 36–38
  • LA-DHS Labor-Management Transformation Council, 73, 82, 203n238
  • LA-DHS. See Los Angeles County Department of Health Services
  • Lazes, Peter, 117–118, 141, 158, 161
    • LMP and, 29–30, 71–72, 88, 96–98
  • leaders, alternate work group, 115–117
  • Lewin, Kurt, 106
  • licensed independent practitioner (LIP), 94
  • LMP. See Labor-Management Partnership
  • Lordstown strike, 23–24, 38
  • Los Angeles County Department of Health Services (LADHS), 21t, 104, 148, 171
    • case study of, 68–83
    • internal consultants, 193n127
    • sector strategies and, 33–35
    • SEIU 721 and, 104, 136
  • Lucas Aerospace Company, 145–146, 154
  • Maimonides Medical Center: case study on, 57–68
    • challenges and, 170–173, 177
    • civic participation and, 157–160
    • cultural difference and, 117–119
    • joint hiring committee of, 63, 67–68
    • LMP and, 19–20, 21t, 32–39, 55–68, 130
    • SAT process and, 32–33, 37
    • strategic alliance council, 63, 66, 68
    • unit-based team, 87–90
  • Mainwaring, Simon, 86
  • Martland Hospital, 1, 141
  • McCabe, Gene, 163–164
  • Medicaid, 70, 104, 183, 192n114, 192n122
  • medical homes, 150
    • PCMH and, 39, 73–81
  • Medicare, 4–5, 60, 95, 150, 176, 183
  • Medicare for All, 4, 176
  • MedPAC Commission, 95
  • Mendez, Wilson, 82
  • Moore, Nicole, 78, 81–82
  • moral injury, 175
  • national unions, 125–126, 134– 137, 146, 167. See also unions
  • Netherlands, 153
  • New Jersey Medical School, 1–2
  • New York State Nurses Association (NYSNA), 61, 191n101
  • North General Hospital, 163–164
  • Norway, 41–45, 158–161, 185n10
  • NYSNA. See New York State Nurses Association
  • O’Neil, Maureen, 92
  • Orbis Medical Center, 153
  • participatory action research (PAR), 50–52
  • Patient-Centered Medical Home (PCMH), 21t, 34–35, 72–78, 80, 150
  • Perez, Thomas, 1
  • phlebotomist, 90
  • preventive care, 3, 15, 43, 141
  • primary care: doctors and, 5–6, 35, 165
    • LA-DHS, 70–83
    • Maimonides Medical Center and, 57
    • medical homes and, 78–81
  • Putnam, Ron, 157–158
  • quality control circles (QCC), 28–29, 187n44, 188n49
  • quality-of-care outcomes, 9, 37, 71–72, 102, 177
  • Quality of Work Life (QWL) initiative, 26–32, 38, 187n42
  • Quintana, William, 19–20, 28
  • QWL. See Quality of Work Life
  • Rasmussen, Kristine, 49
  • regression, in groups, 107–110, 167–170
  • Reid, John, 57–63, 90, 191n101
  • reimbursement, of insurance, 3, 15, 60, 137, 147–150, 161, 165
  • Reuther, Walter, 20–21, 38
  • Richard, Bruce, 58, 118, 137, 159, 177
  • Richardson, Veronica, 91–93
  • risk management, 91–95
  • Robert Wood Johnson Foundation, 74
  • Rolf, David, 123, 138, 142–143
  • Roosevelt, Eleanor, 184, 203n298
  • Roosevelt, Franklin D., 21, 38
  • Rosenthal, Elizabeth, 183
  • Rudden, Marie, 4, 113, 116, 141
  • Rushton Mining Company, 168
  • San Francisco General Hospital, 70
  • SAT. See Study Action Team
  • Saturn Corporation, 21t, 59–61, 64, 104, 166–167
  • Saunders, Lee, 121
  • Scandinavia: civic participation in, 158, 160–161
    • EDI and, 47–50
    • industrial democracy and, 40–42
    • PAR and, 50–52
    • self-managing work groups in, 42–44
    • STS in, 44–47
    • Volvo Car Group and, 45–47, 104, 168
  • Schoonover, Bob, 70–71, 75–77
  • sector strategies, 14, 33–39, 56–60, 73
  • SEIU. See Service Employees International Union
  • self-managing work groups, 42–44
  • senior management, 29, 98, 119, 148
    • best practices and, 62, 68, 82
    • failures of, 164–165, 169–170
    • of Volvo, 45–46
  • Service Employees International Union (SEIU): collective bargaining and, 57–65
    • Healthcare Pennsylvania, 132–133, 198n213
    • Labor-Management Project of, 88–91
    • Local 721, 70–72, 104, 127, 131–133, 195–197
    • Local 775, 123, 142
    • Local 1199, 137, 158–160, 164, 171, 198n204
    • research initiatives and, 130–132
  • Shapiro, Roger, 110, 114
  • Shay, Jonathan, 175
  • shop floor activities, 40, 104, 144–145, 164
  • Shortell, Steve, 181
  • sidebar agreement, 30, 90, 98–99, 187n47
  • Silicon Valley, California, 141–143, 154–155
  • socio-technical systems (STS), 44–47
    • work groups and, 106–108
  • Steward, Katy, 116–117
  • STS. See socio-technical system
  • Study Action Team (SAT): at Maimonides Medical Center, 20, 32–33, 37
    • sector strategies and, 14, 33–39
    • team structure and, 86, 95–102, 103t
    • at Xerox, 36–38, 95–102, 103t, 164–165
  • study groups, department-based, 91–95
  • Sweden, 41–46, 158, 185n10
  • Swedish National Institute for Working Life, 45
  • Swenson, Theodora, 154
  • Tarrytown GM plant, 21t, 24–28, 38, 187n44
    • Kaiser Permanente and, 188n49
  • Tavistock Institute, 42–45, 106–107, 189n72
  • team structure: department-based study groups, 91–95, 103t
    • SAT and, 86, 95–102, 103t
    • summary on, 104–105
    • unit-based team and, 87–90
  • technology innovation centers, 144–146
  • technology networks, 49–50, 147–151, 149f
  • Thorsrud, Einar, 106, 160–161
  • Todd, Fran, 138
  • Trist, Eric, 42–45, 106, 168
  • UAW. See United Auto Workers
  • Uddevalla Action Committee, 46–47
  • unions, 121–125
    • building capacity of, 132–134
    • consensus creation and, 126–128
    • goals and, 128–130
    • LMP and, 9–10, 13f, 14, 134–136
    • research initiatives and, 131–132
    • summary on, 137–138
  • unit-based teams, 87–90, 103t. See also Action Teams
  • United Auto Workers (UAW) union, 20–27, 134, 167
  • United Kingdom, 42–45, 50–51, 168
  • University of Vermont Medical Center, 21t, 124–125, 177–178, 180
  • University of Virginia (UVA), 152–153
  • Valdez, Gilda, 70–71
  • Valero, Louise, 91–95
  • Vermont Federation of Nurses and Health Professionals (VFNHP), 124–125, 177–178
  • Vermont Medical Center, 21t, 124–125, 177–178, 180
  • Volvo Car Group, 45–47, 104, 168
  • wait time, 77–78, 136, 164
  • Walton, Dick, 27
  • WIN. See Work Innovation Network
  • Winby, Stu, 147, 149–150, 155
  • work arounds, 47–48, 129, 197n203
  • Work Innovation Network (WIN), 147–151, 149f
  • Worker Lab, 142–144
  • worker participation: departmental, 103t
    • SAT and, 95–105, 103t; unit-based, 87–90, 103t
  • Worker Lab and, 142–146
  • workflow analysis, 89–90, 179
  • work groups: alternate leaders in, 115–117
    • consultants in, 106–107, 112–116, 120
    • cultural differences and, 117–119, 167–170
    • hierarchies in, 117–119
    • mood and, 110–112
    • regression and, 107–110, 167–170
    • STS and, 106–108
    • summary on, 119–120
  • World War II, 20–21, 38, 40, 42, 52, 108, 124
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