Contents
1. What Great Listeners Actually Do
They amplify, energize, and clarify your thinking.
By Jack Zenger and Joseph Folkman
2. What Gets in the Way of Listening
Break down your internal barriers.
By Amy Jen Su and Muriel Maignan Wilkins
How your emotions affect what you hear.
By Ralph G. Nichols and Leonard A. Stevens
4. Three Ways Leaders Can Listen with More Empathy
See things from their point of view.
By Christine M. Riordan
5. If You Aspire to Be a Great Leader, Be Present
Be mindful of where your attention is.
By Rasmus Hougaard and Jacqueline Carter
Help others share at a deeper level.
An interview with Mark Goulston by Sarah Green Carmichael
7. To Change Someone’s Mind, Stop Talking and Listen
Put your convictions aside and learn what motivates others.
By Nilofer Merchant
8. Defusing an Emotionally Charged Conversation with a Colleague
Nurture the relationship when listening isn’t enough.
By Ron Friedman
9. The Power of Listening in Helping People Change
Hear out your employees before giving feedback.
By Guy Itzchakov and Avraham N. (Avi) Kluger
10. When You’re the Person Your Colleagues Always Vent To
Are your productivity and mental health at risk?
By Sandra L. Robinson and Kira Schabram
11. Managing the Critical Voices Inside Your Head
When to listen to your inner critic—and when not to.
By Peter Bregman