The two types of feedback, defined.
2.Sometimes Negative Feedback Is Best
For some, it can be more motivating than praise.
BY HEIDI GRANT HALVORSON
Prevent a fight-or-flight response.
BY ED BATISTA
4.A Better Way to Deliver Bad News
Take an open approach to your discussion.
BY JEAN-FRANÇOIS MANZONI
How bosses create their own poor performers.
BY JEAN-FRANÇOIS MANZONI AND JEAN-LOUIS BARSOUX
6.How to Give Feedback That Helps People Grow
Establish trust, then focus on improvement.
BY MONIQUE VALCOUR
7.Recognize Good Work in a Meaningful Way
Tailor your rewards to the person and the effort.
BY CHRISTINA BIELASZKA-DUVERNAY
Section 2: FORMAL PERFORMANCE APPRAISALS
8.Delivering an Effective Performance Review
Five basic rules for getting it right.
BY REBECCA KNIGHT
9.Managing Performance When It’s Hard to Measure
Focus on the individual, not a rating.
BY JIM WHITEHURST
10.Stop Worrying About Your Employee’s Weaknesses
Emphasize their strengths to help them grow.
BY PETER BREGMAN
11.How to Set and Support Employee Goals
Set your people up to succeed.
BY AMY GALLO
12.When to Grant a Promotion or Raise
First, make sure they can do the job they want.
BY AMY GALLO
Track performance so reviews run smoothly.
14.How to Help an Underperformer
Identify the problem and see if coaching can help.
BY AMY GALLO
15.Delivering Criticism to a Defensive Employee
Stick to the facts.
BY HOLLY WEEKS
16.How to Give Star Performers Productive Feedback
Discuss performance, new frontiers, and aspirations.
BY AMY GALLO
17.Prioritizing Feedback—Even When Time Is Short
Three ways to be more efficient.
BY DAISY WADEMAN DOWLING
18.Navigating the Choppy Waters of Cross-Cultural Feedback
Make subtle shifts to adapt your approach.
BY ANDY MOLINSKY
19.How to Discuss Performance with Your Team
Let them do the talking first.
BY REBECCA KNIGHT
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