Index

A  |  B  |  C

D  |  E  |  F  |  G  |  H  |  I  |  J

L  |  M  |  N  |  OP  |  R  |  S

T  |  U  |  V  |  W

A

accountability, 113-114

achievement motivation, 99-102

advice, asking for, 40-41

allies, turning enemies into, 149-160

aspirations, 15

attention, gaining audience’s, 173-176

authority

persuasion and, 171

response to, 5, 8

B

bad news, delivering to boss, 25-29

Boomers, 178-179

boss(es)

accommodating, 20

as brand, 44-45

as coach, 4-5

conflict-averse, 61-63

cultural expectations of, 15-16

as evaluator, 4-5

expectations of your, 6-7

feedback from your, 33

giving feedback to your, 65-69

identifying strengths of, 13

incompetent, 55-59

keeping in loop, 50

making look good, 43-45

as manager, 12

managing multiple, 71-77

managing your, 3-16

as micromanager, 47-53

presenting problems or opportunities to, 25-29

relationship with, 3-6, 8-13, 16, 66

seeing as person, 11, 56

winning over new, 17-24

boss’s boss

getting to know your, 39-42

making boss look good to, 43-45

understanding your, 44

boundary setting, 75

brain, 90-91

branding, 44-45

bullies, 146

business culture, 122

C

candor, 20-21, 96

career development, 15, 58

career goals, 21-22, 58

change agenda, 21-22

coach, boss as, 4-5

coaching, 105

collaboration, 6, 19, 119, 158, 177-183

commitment, 102

common goals, 112, 163

common understanding, 10-11

communication

across generations, 177-183

among multiple bosses, 74-75

cross-cultural, 104-105

framing your message, 173-176

nonverbal, 13, 15

with remote bosses, 73-74

with remote colleagues, 117-124

written, 63

competency models, 86-87

compromise, 166

confidentiality, 21

conflict-averse bosses, 61-63

conflict avoidance, 13

controlling bosses, 47-53

core relationships, 132-133

credibility, 162-163

cross-cultural communication, 104-105

cross-functional teams, 41, 121

cultural differences, 15-16, 104-105

customer compliments, 41

D

decision-making styles, 35-37

“de-energizers,” 135-136

disagreements, 10, 144-145

discipline of teams, 111-114

E

emotional connections, 164

emotional intelligence, 81-109

acquisition of, 90-93

business relevance of, 84-86

components of, 82-83, 89

empathy, 83, 89, 102-106

evaluating, 86-88

motivation, 82, 89, 99-102

self-awareness, 82, 88-89, 94-96

self-regulation, 82, 89, 96-99

social skill, 83, 89, 106-108

emotional stress, 58-59

emotions, 151-152

empathy, 83, 89, 102-106

enemies, turning into allies, 149-160

energizers, 135

evaluator, boss as, 4-5

expectations

conflicting, from multiple bosses, 72-73

cultural, 15-16

meeting, 9-10

negotiating, 11

of your boss, 6-7

expertise, 162

external motivation, 100

F

favors, 187-188

feedback

from boss, 33, 76

giving your boss, 65-69

to micromanager, 50-51

unsolicited, 66

framing your message, 173-176

G

generations, 177-183

Gen Xers, 179-181

Gen Ys, 181-183

globalization, 104-105

growth and development, 4, 7, 15

H

hard sells, 165-166

honesty, 19-21

I

incompetent bosses, 55-59

indirect influence, 185-188

information, sharing, 9-10, 145

integrity, 98-99

intrinsic motivation, 100

J

job description, 58

judge, boss as, 4-5

L

leaders

qualities of, 81-109

team, 103-104

leadership transitions, 17-24

likability, 186-187

listening, 185-186

loyalty, 10, 73

M

managerial types, 132-133

managing up, with mentor’s guidance, 31-34

maturity, 90

mentors, 31-34, 59, 105

messages, conflicting, 72-73

micromanagers, 47-53

motivation, 82, 89, 99-102

multiple bosses, managing, 71-77

N

networking, 121, 125-141

new boss

helping get up to speed, 22

preparing to meet, 18-20

winning over your, 17-24

news

delivering bad, 25-29

relaying good, 145

nonverbal communication, 13, 15

O

office politics, 143-147

off-site workers, 115-124

opportunities, presenting to boss, 25-29

organizational bullies, 146

organizational commitment, 102

P

partnership, relationship with boss as, 8-9, 16

perceptions, sharing your, 67-68

performance targets, 6, 9, 112

personal agenda, 21-22

personal growth and development, 4, 7, 15

persuasion

art of, 161-164

indirect, 185-188

mistakes in, 165-167

as process, 166-167

science of, 169-171

tailoring, to different styles, 35-38

political environment, of office, 143-147

problems, presenting to boss, 25-29

problem solving, 12, 42, 62

project guidelines, 49-50

R

rationality, 154-157, 159

reciprocity, 153-154, 159, 170

redirection, 152-153

relationships

with boss, 3-6, 8-13, 16, 66

with boss’s boss, 39-42

building, 106-108, 121

categorizing, 136-137

core, 132-133

credibility through, 162-163

networking and, 125-141

reciprocal, 140, 153-154

remote, 73-74, 115-124

reversing antagonistic, 149-160

trust in, 151-152

remote employees, 115-124

remote relationships, 73-74, 115-124

rivalries, reversing, 149-160

S

self-awareness, 82, 88-89, 94-96

self-confidence, 95

self-development, 58

self-regulation, 82, 89, 96-99

senior executives, 24, 32

Skype, 122-124

social skill, 83, 89, 106-108

solutions

to problems, 26-29, 42, 74

shared, 161

strengths, of your boss, 13

T

teams

accountability of, 113-114

common purpose for, 112

cross-functional, 41, 121

discipline of, 111-114

leadership of, 103-104

technical skills, 87, 109

time zones, 118-119

transparency, 20-22

trust, 10-11, 49, 151-152

U

understanding your boss as a manager, 12

unsolicited feedback, 66

up-front agreements, 49-50

upward feedback, 65-69

V

videoconferences, 119, 122-124

W

workload, 72, 74, 76-77

written communication, 63