Home Page Icon
Home Page
Table of Contents for
Dedication Page
Close
Dedication Page
by Michael A. Roberto
How Business Leaders Avoid Conflict (Collection)
About This eBook
Title Page
Copyright Page
Table of Contents
Why Great Leaders Don’t Take Yes for an Answer: Managing for Conflict and Consensus, Second Edition
Copyright Page
Dedication Page
Acknowledgments
About the Author
Preface
The Research
The Outline of This Book
Endnotes
1. The Leadership Challenge
Conflict and Consensus
Decision-Making Myths
Managing Reality
The Absence of Dissent
Tragedy on Everest
The Perils of Conflict and Dissent
Why Is This So Difficult?
A Deeper Explanation
Endnotes
2. Deciding How to Decide
Managerial Levers
The Power to Learn
The Prepared Mind
Endnotes
3. An Absence of Candor
Columbia’s Final Mission
Hard Versus Soft Barriers
Leadership Matters
Endnotes
4. Stimulating the Clash of Ideas
Caufield’s Story
Pulling All the Right Levers
The Leader’s Toolkit
“Watch Out” Situations
Practice Makes Perfect
Endnotes
5. Keeping Conflict Constructive
Diagnosing the Debate
Affective Conflict
Curbing Affective Conflict
Building a Capability
Freedom and Control
Endnotes
6. A Better Devil’s Advocate
The Devil’s Advocate in Business
Inspiring Divergent Thinking
The Broken Record
Endnotes
7. The Dynamics of Indecision
A Culture of Indecision
The Origins of Indecisive Cultures
Endnotes
8. Fair and Legitimate Process
Fair Process
Legitimate Process
Giving People Voice
The Misalignment Problem
Communicating Intent
Teaching Good Process
What About Conflict?
Endnotes
9. Reaching Closure
Divergence and Convergence
The Psychology of Small Wins
The 1983 Social Security Crisis
Types of Intermediate Agreements
Shifting into Decision Mode
Sustaining Closure
The Importance of Trust
Endnotes
10. Leading with Restraint
What Type of Leaders?
The Myth of the Lone Warrior
Two Forms of Taking Charge
Leading with Restraint
Questions, Not Answers
Endnotes
Index
Know What You Don’t Know
Copyright Page
Acknowledgments
About the Author
Preface
The Central Message
The Research
How to Read This Book
Chapter 1 From Problem-Solving to Problem-Finding
Embrace Problems
Why Problems Hide
Making Tradeoffs
Becoming an Effective Problem-Finder
The Isolation Trap
Endnotes
Chapter 2 Circumvent the Gatekeepers
Why Filtering Takes Place
Circumventing the Filters
A Most Prescient Leader
Endnotes
Chapter 3 Become an Ethnographer
Why Don’t People Do What They Say?
Honing Your Powers of Observation
A Few Words of Caution
Endnotes
Chapter 4 Hunt for Patterns
What Is Intuition?
Faulty Analogies
Solutions in Search of Problems
Building Your Pattern-Recognition Capabilities
What Do You Learn at Business School?
Endnotes
Chapter 5 Connect the Dots
“The System Was Blinking Red”
Why Not Share Information?
Information Sharing in Small Groups
How to Facilitate Information Sharing
Mindset Matters
Endnotes
Chapter 6 Encourage Useful Failures
Why Tolerate Failure?
Acceptable Versus Unacceptable Failures
Useful, Low-Cost Failures
Endnotes
Chapter 7 Teach How to Talk and Listen
Crew Resource Management Training
Communication Errors
Improving Interpersonal Communication
Train Teams, Not Individuals
Endnotes
Chapter 8 Watch the Game Film
After-Action Reviews: Promise and Peril
Competitor Intelligence: Promise and Peril
Deliberate Practice
Looking in the Mirror
Endnotes
Chapter 9 The Mindset of a Problem-Finder
Three Dimensions of a New Mindset
Endnotes
Index
Search in book...
Toggle Font Controls
Playlists
Add To
Create new playlist
Name your new playlist
Playlist description (optional)
Cancel
Create playlist
Sign In
Email address
Password
Forgot Password?
Create account
Login
or
Continue with Facebook
Continue with Google
Sign Up
Full Name
Email address
Confirm Email Address
Password
Login
Create account
or
Continue with Facebook
Continue with Google
Prev
Previous Chapter
Copyright Page
Next
Next Chapter
Acknowledgments
To Luke, Celia, Grace, and Kristin
Add Highlight
No Comment
..................Content has been hidden....................
You can't read the all page of ebook, please click
here
login for view all page.
Day Mode
Cloud Mode
Night Mode
Reset