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Library of Congress Cataloging-in-Publication Data
Roberto, Michael A.
Know what you don't know : how great leaders prevent problems before they
happen / Michael A. Roberto.
p. cm.
ISBN 0-13-156815-9 (hardback : alk. paper) 1. Problem solving. 2.
Organizational change. 3. Organizational effectiveness. I. Title.
HD30.29.R628 2009
658.4'036--dc22
2008033221