Provide Vision:

“Developing vision and demonstrating commitment to the company’s strategies, and inspiring a sense of direction”

• Establishes initiatives that promote a global mind-set in the organization

• Creates a compelling scenario of the future involvement with the team and inspires buy-in

• Identifies and applies models and processes that will stimulate behaviors in support of the company’s vision

• Puts the vision in practice by adopting desired behaviors and corresponding values

• Actively gains information concerning markets and environment factors that can have an impact on strategies

• Ensures that team and individual objectives support the company’s vision

• Creates a sense of team purpose according to vision and strategies

• Shares insights and facilitates understanding and open communication around vision

• Is able to imagine scenarios that are in discontinuity with the existing processes or products

Show Entrepreneurship:

“Thinking ahead, seizing opportunities to develop new markets, products, or services and taking calculated risks to achieve growth”

• Demonstrates passion and energy to move forward

• Invents strategies using various sources of data and individual experiences

• Encourages proactive behaviors resulting in business growth

• Takes calculated risks, then decides

• Supports and rewards self-starting behaviors of collaborators

• Seeks solutions beyond current practices

• Demonstrates an action-oriented attitude

• Explores and optimizes the use of resources and expertise available within the team

• Communicates information and personal perceptions on new business opportunities for the company

Influence and Convince:

“Persuading others to share a point of view, to adopt a specific position, or to take a course of action”

• Determines appropriate strategies to influence people

• Builds networks and uses authority or power to influence others

• Develops propositions tailored to the interests of the different parties involved

• Builds a climate of trust

• Expresses perspective with courage and integrity

• Listens to others’ viewpoints or objections and tests their ideas

• Seeks to convince by underlining potential benefits of proposed solutions

• Negotiates proposals to determine common course of action

• Gains team adherence through effective communication

Achieve Results:

“Directing the activity of others by setting challenging goals for personal and team accomplishment and by controlling their achievements”

• Sets the example by showing high performance

• Sets challenging goals that require a “step change”

• Develops strategies and facilitates actions to overcome barriers

• Initiates corrective actions to address performance

• Supports and works alongside others to help improve performance and results

• Introduces and applies new methods within the company

• Communicates performance expectations to others

• Creates a performance-oriented spirit within the team

• Provides regular feedback on achieved performance

• Puts in place performance measurement tools

Focus on Customer:

“Managing proactively the various customer demands while maintaining a consistent level of effectiveness”

• Demonstrates a “customer-first” attitude and meets with customers regularly

• Is involved in the customer’s decision-making process

• Identifies customer needs and communicates relevant customer-related information

• Acts as an advocate by influencing the company on the customer’s behalf

• Initiates actions that add value to the customer

• Ensures team priorities and cooperation are in line with customer service requirements

• Asks customers for feedback on service quality

• Ensures that performance matches the customer’s needs

• Keeps close to customers’ business evaluations

• Is responsive to customer complaints and keeps word

Enhance Cooperation and Adaptation:

“Managing people and teams across businesses and cultures”

• Creates an environment that fosters and rewards cooperation among diverse work teams

• Identifies interdependencies and understands the dynamics of bringing different cultures together

• Has gained credibility in managing outside home country

• Challenges self and others to consider issues from a wider and more global perspective

• Is sensitive and adaptable to other cultures

• Understands the challenges and opportunities of doing business globally

• Shares best practices, solutions, and a wide array of management processes across businesses

• Explores diverse methods of learning and acting

• Encourages relationships between people to enhance trust and communication across distances and differences

Empower:

“Allocating decision-making authority and creating sense of ownership of the job, missions, or project assignments”

• Sets the example in creating a collaborative team spirit to stimulate initiative

• Facilitates the free expression of ideas by showing tolerance such that others are willing to act

• Approves and facilitates decision making among collaborators and is supportive in times of crisis