Capability problems, 87

Capacity problems, 87

Capacity, absorptive, 135–37

Card test, 166

Cash awards, 51–53

Categorization, 319–24

Caucasian Americans

• intergroup conflict and, 322

• team design and, 93, 95

• See also Diversity

Cautious shift, 186

Challenge

• cohesion and, 117

• flow and, 29–30

• stress versus, 30

Charters, team, 37, 347

Choking under pressure, 27

Cliques, 259–61, 265–66

• advantages, 260

• disadvantages, 260

Coaching

• conflict process, 210, 211–12

• consultative, 101–2

• educational, 101–2

• motivational, 101–2

• task process, 210

• team, 101

• types of, 101–3

• virtual teams, 352

COBS (consortium of behavioral scientists), 22

Codified knowledge, 346

Coercive power, 296

Cognition, 273

Cognitive conflict. See Task conflict

Cognitive-goal instructions, 229–30

Cognitive identity, 308

Cognitive stimulation, 224

Cohesion, 36, 40–41, 42, 115–18

• in group building, 117

Collaborative problem solving, 26, 147

Collaborative response, 209

Collaborators, 337

Collective attachments, 108

Collective efficacy, 109–10

Collective identity, 107

Collective intelligence

• example, 130

• team mental models, 148–50

• team performance, 151–53

• TMS and, 151–53

Collective narcissism, 321

Collective self, 308

Collectivism, 354–55

Commitment, 125

Commitment escalation, 179

Commitment organizations, 304

Common identity and bonds, 107

Common information effect, 138–40, 187

Communication, 24, 130, 131

• compensation and, 72

• different-time, different-place, 338–40

• different-time, same-place, 337–38

• direct, 354, 355

• face-to-face, 332–34

• failures, 131–32

• feedback and, 64–65

• group socialization and, 123–24

• indirect, 134–35, 354

• informal, 335

• information technology and, 342

• message distortion, 133

• message tuning, 132

• networking, 255

• perspective-taking failures, 133–34

• same-time, different-place, 337–40

• SIB effect, 133

• team, 131–32

• transparency illusion, 134

• uneven, 135

• virtual communication etiquette, 349–50

• See also Information dependence problem

Communication failures, 131

Communication links, minimizing, 39

Compensation, 45

• guiding principles, 69–72

• incentive pay, 48–50

• ratee bias, 66–69

• rater bias, 62–66

• team-based pay, 46–51

• team performance appraisal, 56–62

Competency-based pay, 57–58

Competition, 7

Competitive advantage, through diversity, 91

Competitive interests, 84–85

Compliance, 203

Computer-mediated communication (CMC). See Information technology

Condorcet majority rule, 170

Confidence, 146, 183

Confirmation bias, 165–66

Confirmity pressure, 188

Conflict, 203–5, 212–14

• best practices for managing, 196

• cross-functional teams and, 202–3

• culture and, 193–94

• diverse teams, 205–6

• fairness norms, 212–14

• minority and majority, 203–5

• negative, 201

• real versus symbolic, 317–18

• task, 196, 198–99

• team members, 14, 15–16

• team performance, 208

• types of, 196–201

• virtual teams and, 346, 348

• work-family obligations, 206

Conflict and culture, 193–94

Conflict intervention model, 210–12

• common goals, 211–12

• resolution process, 210–11

Conflict management styles and approaches, 209–12

Conflict of interest bias, 65–66

Conflict process coaching, 210

Conflict resolution, 26

Conflict types

• process, 196–99

• relationship, 196–99

• task, 196–99

• work team effectiveness, 200–1

Conformity, 226–27

Conformity pressure, 188–190

Consensus building, 188–89

Conservative idealism, 217

Conservative realism, 217

Consultative coaching, 101

Consultative decision making, 101

Contact

• face-to-face, 121, 332–34

• intergroup conflict and, 324–27

Contending (power-based) response, 209–10

Contending (rights-based) response, 209

Context. See Team context

Context, coaching contribution, 102

Contingency theory

• task conflict, 208

• task performance, 208

Contrarians, 280

Contras, 172

Contribution-based distribution, 212

Contrived dissent, 177

Convergent thinking, 220–21

Conversion, 203

Cooperative interests, 84–85

Coordination, tacit, 151

Coordinators, 279

Corporate world, groupthink in, 171–73

Correspondence, 149–50

Costs, sunk, 181–82

Creative idealism, 217

• Edison example, 218

Creative realism, 216–18

Creative teams, 81, 221–22

Creativity, 215

• creative realism, 216–18

• EBS, 240–43

• enhancing, 229–40

• individuals or teams, 222–23

• measurement of, 218–22

• threats to, 226–29

Credit, EBS and, 240–42

Cross-cultural teamwork, 352–56

Crosscut role assignments, 325

Cross-functional teams, 202–3

Cross-group friendships, 326–27

Cross-team integrating teams, 270

C-type conflict. See Task conflict

Cuban Missile Crisis, 173

Cuba, U.S. invasion of, 173

Cultural dimensions

• of conflict, 205–6

• linguistic challenges, 205–6

Cultural intelligence, 352–53

Cultural values, 354–55

Culture. See Team culture

Culture and conflict, 193–94

Curse of knowledge, 68

Customer service, 8