In this chapter, we will be looking at how to use update sets. Update sets are a big part of ServiceNow and move new functionality from non-production instances to production instances with minimal risk. We will look at when and how to use update sets, as well as how to use them to transfer functionality from one instance to another. After this, we will explore pitfalls to be avoided and best practices for update sets.

In this chapter, we will look at the following topics:

• When to use update sets
• How to use scope with update sets
• Transferring update sets between instances
• Update set pitfalls
• Update set best practices