Andrew Kindred moved on to ServiceNow from his background as a programmer and now has over 6 years' experience working with ServiceNow in a range of industry sectors including finance, government, and media.
He is a certified ServiceNow implementation specialist and application developer, currently working in investment banking in London, overseeing and developing implementations and customizations of ServiceNow.
I would like to thank my wife, Holly, for all her support and encouragement, and keeping me well fed while writing. For keeping me motivated and entertained, I would like to thank my daughter Emily. Finally, my thanks to the team at Packt for all their help during the production process.