Contents

Introduction

Part 1: Implementation and Administration

Chapter 1: Overview of Operations Management

Understanding IT Service Management

Defining Operations Management

The Bottom Line

Chapter 2: Installing Operations Manager 2012

Planning the Operations Manager Environment

Operations Manager Building Blocks

Installing

Installation Example Network

Upgrading to System Center Operations Manager 2012

Active Directory Integration

Bottom Line

Chapter 3: Management Group Settings

Configuring Management Group Global Settings

Configuring Global Server Settings

Exploring Global Agent Settings

Understanding Individual Server Options

The Bottom Line

Chapter 4: Installing and Configuring Agents

Prerequisites

Installing the Agent from the Console

Installing Manually

Patching Manually Installed Agents

Adjusting Individual Agent Settings

Deploying the Agent to a Unix/Linux Computer

Deploying an Agent to an Untrusted Client

A Closer Look at the Agent Files and Queues

The Bottom Line

Chapter 5: Managing Management Packs

Understanding Monitoring Capabilities

Identifying Management Pack Requirements

Exploring Management Packs

The Bottom Line

Chapter 6: Understanding Management Packs

What Does Operations Manager Monitor?

What Is a Management Pack?

Implementing a Management Pack

Tuning a Management Pack

Advanced Authoring Topics

The Bottom Line

Chapter 7: Working with Consoles

The Consoles

Console Overview

Customizing the Console

Maintenance Mode

Notifications

The Bottom Line

Chapter 8: Network Monitoring

Exploring Operations Manager Network Monitoring

Understanding Network Device Discovery

Configuring Network Device Discovery

Managing Network Monitoring

Network Monitoring Dashboards

Troubleshooting Network Monitoring

Bottom Line

Chapter 9: Application Performance Monitoring

APM Overview

APM Architecture

Enabling Server-Side Monitoring

Enabling Client-Side Monitoring

Working with the Consoles

Security in APM

APM Dashboards

Introduction to Java-Based Application Monitoring

Troubleshooting APM

Bottom Line

Chapter 10: Working with Complex Configurations

Multiple Management Groups

Connected Management Groups

Working with Multihomed Agents

Working with Third-Party Management Solutions

The Bottom Line

Part 2: Maintenance and Troubleshooting

Chapter 11: Optimizing Your Environment

Optimizing Management Packs

Optimizing Rules

The Bottom Line

Chapter 12: Backup, Restore, and Disaster Recovery

Operations Manager Architecture

Common Backup and Restore Scenarios

Basics

Advanced

The Bottom Line

Chapter 13: Troubleshooting

System Center 2012 Operations Manager Troubleshooting Tools

Installation Troubleshooting

Troubleshooting Agents

Troubleshooting Management Packs

Performance Troubleshooting

Troubleshooting Security Issues

Troubleshooting Reports

Online Resources for Troubleshooting

The Bottom Line

Chapter 14: Scripting Operations Manager 2012

Introducing PowerShell

PowerShell and Operations Manager

Operations Manager Cmdlets

The Bottom Line

Appendix A

Chapter 1: Overview of Operations Management

Chapter 2: Installing Operations Manager 2012

Chapter 3: Management Group Settings

Chapter 4: Installing and Configuring Agents

Chapter 5: Managing Management Packs

Chapter 6: Understanding Management Packs

Chapter 7: Working with Consoles

Chapter 8: Network Monitoriing

Chapter 9: Application Performance Monitoring

Chapter 10: Working with Complex Configurations

Chapter 11: Optimizing Your Environment

Chapter 12: Backup, Restore, and Disaster Recovery

Chapter 13: Troubleshooting

Chapter 14: Scripting Operations Manager 2012

Index

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