Notes

Chapter 1

1. Attributed to Socrates by Plato, according to William L. Patty and Louise S. Johnson, Personality and Adjustment (New York: McGraw-Hill, 1953), 277.

2. D’Vera Chon “A Demographic Portrait of the Millennial Generation,” Pew Research Center, February 24, 2010, http://www.pewsocialtrends.org/2010/02/24/a-demographic-portrait-of-the-millennial-generation/.

3. From the book description for The Next America, Paul Taylor and the Pew Research Center (Washington, DC: Public Affairs/Perseus Book Group, 2014)

4. Emily Brandon, “The Ideal Retirement Age,” US News & World Report, June 10, 2013, http://money.usnews.com/money/retirement/articles/2013/06/10/the-ideal-retirement-age.

5. Carmen DeNavas-Walt et al., “Income, Poverty, and Health Insurance Coverage in the United States: 2012,” United States Census Bureau, September 2013, https://www.census.gov/prod/2013pubs/p60-245.pdf.

6. “Women in the Labor Force: A Databook,” Bureau of Labor Statistics, February 2013, http://www.bls.gov/cps/wlf-databook-2012.pdf

7. Tim Urban, “Why Generation Y Yuppies Are Unhappy,” The Huffington Post, September 15, 2013, http://www.huffingtonpost.com/wait-but-why/generation-y-unhappy_b_3930620.html.

8. “2012 HR Beat: A Survey on the Pulse of Today’s Global Workforce,” SuccessFactors, October 2012, https://www.successfactors.com/en_us/lp/2012-hr-beat.html?Campaign_ID=15722&TAG=Q312_Global_HRBeats_PR&CmpLeadSource=Public%20Relations

Chapter 2

1. Paul Taylor and Scott Keeter, eds., The Millennial Count, Pew Research Center, March 22, 2010. http://www.pewsocialtrends.org/2010/02/24/millennials-confident-connected-open-to-change/

2. Derek Thompson, “The Unluckiest Generation: What Will Become of Millennials?” The Atlantic.com, April 26, 2013, http://www.theatlantic.com/business/archive/2013/04/the-unluckiest-generation-what-will-become-of-millennials/275336/.

3. “The Cross-Platform Report: A Look Across Screens,” The Nielsen Company, June 10, 2013, http://www.nielsen.com/us/en/reports/2013/the-cross-platform-report--a-look-across-screens.html.

4. Paul Taylor and Scott Keeter, eds. Millennials: A Portrait of Generation Next, February 2010. http://www.pewsocialtrends.org/files/2010/10/millennials-confident-connected-open-to-change.pdf

5. Andrea Caumont, “6 Key Findings About Going to College,” Pew Research Center, February 11, 2014, http://www.pewresearch.org/fact-tank/2014/02/11/6-key-findings-about-going-to-college/.

6. Comments on Barry Salzberg, “What Millennials Want (And Why Employers Should Take Notice),” LinkedIn, January 22, 2014, https://www.linkedin.com/today/post/article/20140122180239-27058877-what-millennials-want-and-why-employers-should-take-notice?trk=vsrp_influencer_content_res_name&trkInfo=VSRPsearchId%3A93841401165051126%2CVSRPtargetId%3A5831519898698145792%2CVSRPcmpt%3Aprimary.

7. Jolene L. Roehlkepartain, 150 Ways to Show Kids You Care, Minneapolis, MN: The Search Institute: 2005. http://www.search-institute.org/blog/revised-150-ways-poster

8. Karie Willyerd, “Parents May Be Your Secret Weapon for Recruiting and Retaining Millennials,” HBR Blog Network, December 23, 2013, http://blogs.hbr.org/2013/12/parents-may-be-your-secret-weapon-for-recruiting-and-retaining-millennials/.

9. Heather L. Messera et al., “D.C.’s New Guard: What Does the Next Generation of American Leaders Think?” The Brookings Institute, February 2011, http://www.brookings.edu/~/media/research/files/reports/2011/2/young%20leaders%20singer/02_young_leaders_singer.pdf.

10. Bruce Drake, “Male Millennials more likely to live at home than females,” Pew Research Center, August 14, 2013, http://www.pewresearch.org/fact-tank/2013/08/14/male-millennials-more-likely-to-live-at-home-than-females/.

Chapter 3

1. Jeanne Meister, “Job Hopping Is the ‘New Normal’ for Millennials,” Forbes.com, August 14, 2012, http://www.forbes.com/sites/jeannemeister/2012/08/14/job-hopping-is-the-new-normal-for-millennials-three-ways-to-prevent-a-human-resource-nightmare/.

2. Cliff Zukin and Mark Szeltner, “Talent Report: What Workers Want in 2012 Net Impact,” May 2012, Net Impact, https://netimpact.org/docs/publications-docs/NetImpact_WhatWorkersWant2012.pdf.

Chapter 5

1. Tim Donnelly, “How to Get Feedback from Employees,” Inc. magazine, August 10, 2010, http://www.inc.com/guides/2010/08/how-to-get-feedback-from-employees.html.

2. Donnelly, “How to Get Feedback From Employees.”

3. Brian Klapper, The Q-Loop: The Art & Science of Lasting Corporate Change (Brookline: Bibliomotion, 2013).

Chapter 6

1. Mona Berberich, BetterWeekDays.com, 2013. http://blog.betterweekdays.com/blog/employers/326078/how-paying-their-employees-to-quit-earns-zappos-to.

2. For more about the Myers-Briggs Type Indicators, see www.myersbriggs.org.

3. Tom Rath, Strengths Finders 2.0 (New York: Gallup Press, 2007).

4. For more about the DISC model, see www.thediscpersonalitytest.com.

Chapter 7

1. Stacia Sherman Garr, “The State of Employee Recognition in 2012,” Bersin & Associates, June 2012, http://www.achievers.com/webinar/wb-2012-07-19/materials/researchreport-state-of-recognition-2012.pdf.

2. Based on the work of Marcial Losada and Emily Heaphy. “The Role of Positivity and Connectivity in the Performance of Business Teams: A Nonlinear Dynamics Model,” American Behavioral Scientist, Vol. 47, No. 6 (2004): 740, doi: 10.1177/0002764203260208.

3. “The Suitcase,” Mad Men, first broadcast September 5, 2010 by AMC, directed by Jennifer Getzinger and written by Matthew Weiner.

Chapter 8

1. Stephen R. Covey, 7 Habits of Highly Effective People (New York: Simon & Schuster, 1990).

2. Drawn from work of Chris Argyris, cofounder of Organization Development, Professor Emeritus, Harvard Business School, On Organizational Learning (New York: Wiley-Blackwell, 1999).

3. Peggy Post and Peter Post, Emily Post’s The Etiquette Advantage in Business (New York: William Morrow, 2005).

Chapter 9

1. “The Leadership Circle Profile,” The Leadership Circle, http://www.theleadershipcircle.com/assessment-tools/profile.

2. Kim H. Krisco, Leadership & the Art of Conversation: Conversation as a Management Tool (Rocklin, CA: Prima Publishing, 1997).

3. Krisco, Leadership & the Art of Conversation.

4. Bill Gross, “How to give GREAT employee feedback” LinkedIn, November 30, 2012, http://www.linkedin.com/today/post/article/20121130041419-9947747-how-to-give-great-employee-feedback.

Chapter 10

1. John Case, The Open-Book Experience: Lessons from 100 Companies Who Successfully Transformed Themselves (New York: Basic Books, 1998); Open-Book Management: The Coming Business Revolution, (New York: HarperBusiness, 1996).

2. Leerom Segal, et al., The Decoded Company: Know Your Talent Better Than You Know Your Customers (New York: Portfolio Hardcover, 2014). Quoted by Alison Griswold, “At Whole Foods, Employees Can Look Up Other Employees’ Salaries,” Entreprenuer.com, March 4, 2014, http://www.entrepreneur.com/article/231940#.

Chapter 11

1. Joan C. Williams, “Meet the New Face of Diversity: The ‘Slacker’ Millennial Guy,” HBR Blog Network, October 14, 2013, http://blogs.hbr.org/2013/10/meet-the-new-face-of-diversity-the-slacker-millennial-guy/.

2. Boris Gryosberg and Robin Abrahams, “Manage Your Work, Manage Your Life,” Harvard Business Review, March 2014, http://hbr.org/2014/03/manage-your-work-manage-your-life/ar/1.

3. Jessica Grose, “Male Executives Don’t Feel Guilt, See Work–life Balance As a Women’s Problem,” Slate.com, March 5, 2014, http://www.slate.com/blogs/xx_factor/2014/03/05/harvard_business_review_study_on_work_life_balance_male_executives_see_family.html.

4. Micheline Maynard, “Yahoo’s New Policy Exposes the Great WAH Workplace Divide,” Forbes.com, February 27, 2013, http://www.forbes.com/sites/michelinemaynard/2013/02/27/yahoos-new-policy-exposes-the-great-wah-divide/.

Chapter 12

1. Daniel Goleman, Richard Boyatzis, and Annie McKee, Primal Leadership: Unleashing the Power of Emotional Intelligence, 10th anniversary edition (Boston: Harvard Review Press, 2013, xiii.

2. “Affordable Care Act 101,” US Small Business Administration, July 2013, page 18, http://www.sba.gov/sites/default/files/files/SBA%20ACA%20101%20Deck%20-%20Updated%20July%202013%20(Disclaimer).pdf.

Chapter 13

1. “2012 HR Beat: A Survey on the Pulse of Today’s Global Workforce,” Dimensional Research Report, commissioned and published by SuccessFactors, an SAP Company, October 2012, http://www.successfactors.com/en_us/lp/2012-hr-beat.html.

2. Jacquelyn Smith, “How To Be A Great Mentor,” Forbes.com, May 17, 2013, quoting Pamela Ryckman, Stiletto Network: Inside the Women’s Power Circles That Are Changing the Face of Business (AMACOM (May 16, 2013) http://www.forbes.com/sites/jacquelynsmith/2013/05/17/how-to-become-a-great-mentor/.

3. Dave Clutterbuck, “Why Mentorships Fail,” Workinfo.com, December 2002, http://www.workinfo.com/free/downloads/100.htm.

4. Smith, “How To Be A Great Mentor.”

5. Karie Willyerd, “Engage a Mentor with a Short-Term Project,” HBR Blog Network, February 21, 2014, http://blogs.hbr.org/2014/02/engage-a-mentor-with-a-short-term-project/.

6. Mary Dean Sorcinelli and Jung H.Yun, “Office of Faculty Development Mutual Mentoring Guide,” UMass Amherst, 2009, http://www.umass.edu/ctfd/mentoring/downloads/Mutual%20Mentoring%20Guide%20Final%2011_20.pdf.

Chapter 14

1. Walt Whitman, “O Captain! My Captain!” 1865.

2. Dead Poet’s Society, directed by Peter Weir (Touchstone Pictures, 1989).

3. Adam, comment on Urban, “Why Gen Y Yuppies Are Unhappy,” http://www.huffingtonpost.com/wait-but-why/generation-y-unhappy_b_3930620.html.

4. Jeanne Meister, “Job Hoping Is the ‘New Normal’ for Millennials,” Forbes.com, August 14, 2012.