Contents

Introduction

Assessment Test

Chapter 1          What Is a Project?

Is It a Project?

Projects vs. Operations

Stakeholders

Project Characteristics

What Is Project Management?

Programs

Portfolios

Project Management Offices

Skills Every Good Project Manager Needs

Communication Skills

Organizational and Planning Skills

Conflict Management Skills

Negotiation and Influencing Skills

Leadership Skills

Team-Building and Motivating Skills

Role of a Project Manager

Understanding Organizational Structures

Functional Organizations

Projectized Organizations

Matrix Organizations

Project-Based Organizations

Understanding Project Life Cycles and Project Management Processes

Project Phases and Project Life Cycles

Project Management Process Groups

Understanding How This Applies to Your Next Project

Summary

Exam Essentials

Review Questions

Chapter 2          Creating the Project Charter

Exploring the Project Management Knowledge Areas

Project Integration Management

Project Scope Management

Project Time Management

Project Cost Management

Project Quality Management

Project Human Resource Management

Project Communications Management

Project Risk Management

Project Procurement Management

Project Stakeholder Management

Understanding How Projects Come About

Needs and Demands

Feasibility Studies

Performing Project Selection and Assessment

Using Project Selection Methods

Applying Project Selection Methods

Kicking Off the Project Charter

Project Statement of Work

Business Case

Agreements

Enterprise Environmental Factors

Organizational Process Assets

Tools and Techniques

Formalizing and Publishing the Project Charter

Pulling the Project Charter Together

Key Stakeholders

Project Charter Sign-Off

Identifying Stakeholders

Identify Stakeholders Inputs

Stakeholder Analysis

Stakeholder Register and Strategy

Introducing the Kitchen Heaven Project Case Study

Understanding How This Applies to Your Next Project

Summary

Exam Essentials

Review Questions

Chapter 3          Developing the Project Scope Statement

Developing the Project Management Plan

Developing Inputs

Documenting the Project Management Plan

Plan Scope Management

Understanding the Plan Scope Management Inputs

Using Plan Scope Management Tools and Techniques

Documenting the Scope Management Plan

Documenting the Requirements Management Plan

Collecting Requirements

Using the Tools and Techniques of the Collect Requirements Process

Documenting Requirements

Defining Scope

Product Analysis

Alternatives Generation

Writing the Project Scope Statement

Understanding the Scope Statement Components

Approving and Publishing the Project Scope Statement

Updating the Project Documents

Creating the Work Breakdown Structure

Gathering the WBS Inputs

Decomposing the Deliverables

Constructing the WBS

Creating WBS Process Outputs

Understanding How This Applies to Your Next Project

Summary

Exam Essentials

Review Questions

Chapter 4          Creating the Project Schedule

Creating the Schedule Management Plan

Defining Activities

Define Activities Process Inputs

Tools and Techniques for Defining Activities

Define Activities Outputs

Understanding the Sequence Activities Process

Sequence Activities Tools and Techniques

Sequence Activities Outputs

Estimating Activity Resources

Estimate Activity Resources Inputs

Estimate Activity Resources Tools and Techniques

Estimate Activity Resources Outputs

Estimating Activity Durations

Estimate Activity Durations Inputs

Estimate Activity Durations Tools and Techniques

Estimate Activity Durations Outputs

Developing the Project Schedule

Develop Schedule Inputs

Develop Schedule Tools and Techniques

Scheduling Process Outputs

Understanding How This Applies to Your Next Project

Summary

Exam Essentials

Review Questions

Chapter 5          Developing the Project Budget and Communicating the Plan

Creating the Project Cost Management Plan

Performing Plan Cost Management

Creating the Cost Management Plan

Estimating Costs

Estimate Costs Inputs

Tools and Techniques to Estimate Costs

Estimate Costs Process Outputs

Establishing the Cost Baseline

Determine Budget Inputs

Determine Budget Tools and Techniques

Determine Budget Process Outputs

Understanding Stakeholders

Analyzing Stakeholders

Stakeholder Management Plan

Communicating the Plan

Plan Communications Management Inputs

Tools and Techniques for Plan Communications Management

Plan Communications Management Outputs

Understanding How This Applies to Your Next Project

Summary

Exam Essentials

Review Questions

Chapter 6          Risk Planning

Planning for Risks

Planning Your Risk Management

Plan Risk Management Inputs

Tools and Techniques for Plan Risk Management

Creating the Risk Management Plan

Identifying Potential Risk

Identify Risks Inputs

Tools and Techniques for Identify Risks

Identify Risks Outputs

Analyzing Risks Using Qualitative Techniques

Perform Qualitative Risk Analysis Inputs

Tools and Techniques for Perform Qualitative Risk Analysis

Ranking Risks in the Risk Register

Quantifying Risk

Tools and Techniques for Perform Quantitative Risk Analysis

Perform Quantitative Risk Analysis Outputs

Developing a Risk Response Plan

Tools and Techniques for Plan Risk Responses

Plan Risk Responses Outputs

Understanding How This Applies to Your Next Project

Summary

Exam Essentials

Review Questions

Chapter 7          Planning Project Resources

Procurement Planning

Plan Procurement Management Inputs

Tools and Techniques for Plan Procurement Management

Plan Procurement Management Outputs

Developing the Human Resource Management Plan

Plan Human Resource Management Inputs

Plan Human Resource Management Tools and Techniques

Plan Human Resource Management Outputs

Quality Planning

Plan Quality Management Inputs

Tools and Techniques for Plan Quality Management

Plan Quality Management Outputs

Bringing It All Together

Understanding How This Applies to Your Next Project

Summary

Exam Essentials

Review Questions

Chapter 8          Developing the Project Team

Directing and Managing Project Work

Direct and Manage Project Work Inputs

Tools and Techniques of Direct and Manage Project Work

Outputs of Direct and Manage Project Work

Acquiring the Project Team

Acquire Project Team Inputs

Tools and Techniques of Acquire Project Team

Outputs of Acquire Project Team

Developing the Project Team

Tools and Techniques of Develop Project Team

Outputs of Develop Project Team

Managing Project Teams

Tools and Techniques for Managing Teams

Managing Project Team Outputs

Understanding How This Applies to Your Next Project

Summary

Exam Essentials

Review Questions

Chapter 9          Conducting Procurements and Sharing Information

Conducting Procurements

Conduct Procurements Tools and Techniques

Conduct Procurements Outputs

Laying Out Quality Assurance Procedures

Inputs to Perform Quality Assurance

Perform Quality Assurance Tools and Techniques

Perform Quality Assurance Outputs

Managing Project Information

Tools and Techniques of Manage Communications

Output of Manage Communications

Managing Stakeholder Engagement

Manage Stakeholder Engagement Inputs

Tools and Techniques for Manage Stakeholder Engagement

Manage Stakeholder Engagement Outputs

Understanding How This Applies to Your Next Project

Summary

Exam Essentials

Review Questions

Chapter 10        Measuring and Controlling Project Performance

Monitoring and Controlling Project Work

Monitor and Control Project Work Inputs

Monitor and Control Project Work Outputs

Controlling Procurements

Controlling Procurements Inputs

Control Procurements Tools and Techniques

Managing Control Procurements Outputs

Controlling Communications

Control Communications Inputs

Control Communications Tools and Techniques

Control Communications Outputs

Managing Perform Integrated Change Control

How Change Occurs

Change Control Concerns

Configuration Control

Change Control System

Perform Integrated Change Control Inputs, Tools and Techniques, and Outputs

Controlling Stakeholder Engagement

Understanding How This Applies to Your Next Project

Summary

Exam Essentials

Review Questions

Chapter 11        Controlling Work Results

Monitoring and Controlling Risk

Control Risks Inputs

Control Risks Tools and Techniques

Control Risks Outputs

Managing Cost Changes

Control Costs Inputs

Control Costs Tools and Techniques

Control Costs Outputs

Monitoring and Controlling Schedule Changes

Control Schedule Inputs

Control Schedule Tools and Techniques

Control Schedule Outputs

Utilizing Control Quality Techniques

Control Quality Inputs

Control Quality Tools and Techniques

Control Quality Outputs

Validating Project Scope

Controlling Scope

Control Scope Inputs

Control Scope Tools and Techniques

Control Scope Outputs

Understanding How This Applies to Your Next Project

Summary

Exam Essentials

Review Questions

Chapter 12        Closing the Project and Applying Professional Responsibility

Formulating Project Closeout

Characteristics of Closing

Project Endings

Closing Out the Project

Administrative Closure Procedures

Close Project or Phase Inputs

Close Project or Phase Tools and Techniques

Close Project or Phase Outputs

Closing Out the Procurements

Close Procurements Inputs

Close Procurements Tools and Techniques

Close Procurements Outputs

Celebrate!

Releasing Project Team Members

Balancing Stakeholders’ Interests at Project Close

Competing Needs

Dealing with Issues and Problems

Balancing Constraints

Professional Responsibility

Responsibility

Respect

Fairness

Honesty

Role Delineation Study

Applying Professional Knowledge

Project Management Knowledge

Education Providers

Industry Knowledge

Understanding How This Applies to Your Next Project

Summary

Exam Essentials

Appendices

Appendix A       Answers to Review Questions

Appendix B       Process Inputs and Outputs

Initiating Processes

Planning Processes

Executing Processes

Monitoring and Controlling Processes

Closing Processes

Index

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