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by James M. Thompson, Kent J. Phelps, Robert L. Pavone, Christopher E. Elliott, Pau
Performance and Fault Management
Copyright
About the Authors
Acknowledgments
Personal Acknowledgments
Preface
Foundations, Approaches, and Tools
Conducting a Network Audit
The Importance of Network Audits
The Importance of Documentation
Conduct a Physical Inventory Audit
Conducting a Connectivity Audit
Who Is Responsible for the Devices?
Process Analysis
Summary
References
Policy-Based Network Management
An Overview of Policy-based Management
Defining Network Policies
Network Baselining
Using Service Level Agreements
Using Policy-Based Management: An Example
Summary
References
Developing the Network Knowledge Base
Why Develop a Knowledge Base?
Defining the Knowledge Base Structure
Understanding Data Sources
Keeping the Knowledge Base Current
Summary
Performance Measurement and Reporting
What Is Performance Management?
Performance Data Reporting
Measuring Network Performance
Summary
References
Configuring Events
Understanding Event Types
Controlling Event Generation
Determining When You Want Events to Be Triggered
Using Built-in Events
Configuring Events
Summary
References
Event and Fault Management
Event Overview
Event Processing to Determine Faults
Fault Delivery, Notification, Reporting, and Repair
Summary
Understanding and Using Basic Network Statistics
The Need to Understand Network Statistics
Basic Statistical Measures and Applications
Application of the Statistical Methods
Summary
References
Understanding Network Management Protocols
Ping
Traceroute
Terminal Emulators
Simple Network Management Protocol
Syslog
Cisco Discovery Protocol
Name Service
Summary
References
Selecting the Tools
NMS Frameworks
Knowledge Base Tools
Performance Measurement and Reporting Tools
Event and Fault Management Tools
Policy Management Tools
Summary
References
Managing Devices and Technologies
Managing Hardware and Environmental Characteristics
Hardware Characteristics of Routers
Hardware Characteristics of Catalyst LAN Switches
Environmental Characteristics
Performance Management Data for Router Hardware
Performance Management Data for Switches
Error/Fault Data for Router Hardware
Error/Fault Data for Switch Hardware
Error/Fault Data for Router Environmental Characteristics
Error/Fault Data for Switch Environmental Characteristics
Summary
References
Monitoring Network Systems—Processes and Resources
Overview of Processor Characteristics
Performance Data for Router Processors
Correlating Different Router Performance Variables
Performance Data for Switch Processors
Error/Fault Data for Router Processors
Error/Fault Data for Switch Processors
Summary
References
Monitoring System Interfaces
Overview of System Interfaces
Performance Monitoring for System Interfaces
Error/Fault Monitoring
Summary
References
Monitoring Ethernet Interfaces
Ethernet Overview
Performance Data
CLI Commands for Ethernet Traffic
Error/Fault Detection
Summary
References
ATM Performance and Fault Management
Overview of ATM
Performance Management
Fault Management for ATM Interfaces
Summary
References
Monitoring VLANs
Overview of VLAN Characteristics
Performance Management Data for VLANs
Error/Fault Data for VLANs
Summary
References
Managing WAN Technologies—Frame Relay
Overview of Frame Relay
Identifying Frame Relay Interfaces
Performance Data for Frame Relay
Error/Fault Data for Frame Relay
Summary
References
Monitoring WAN Technologies—ISDN and Dial
Overview of Dial Networking
Performance Data for ISDN and Dial
Correlating Variables and Performance Issues
Error/Fault Data for Dial and ISDN
Summary
References
Optimal Management
Best Practices for Device Configuration
Setting Up Telnet Access Characteristics
Setting Up a Loopback Interface
Setting Up NTP
Setting Up SNMP
Setting Up Logging
Setting Up RMON
Setting Up CDP
Setting Up SPAN on a Switch
Summary
References
Frequently Asked Questions
Conventions
General Network Management
System-Related Questions
General Interface Management
VLAN/Spanning Tree
Frame Relay
ATM, ISDN, and Dial
Summary
Appendixes
CCO, MIBs, Traps, and Your NMS
Cisco MIB Evolution
Cisco MIB Structure
How to Navigate MIBs on Cisco's Web Site
Researching Support for New Devices and Versions of Code
Compiling MIBs
ATM Accounting Files
Index
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