About the Authors
Paul L. Della Maggiora, CCIE #1522, is a Technical Marketing Engineer for Cisco's Performance Design and Verification Center. He has also served as Escalation Engineer and NMS team lead for the TAC and Product Marketing Engineer since joining Cisco in 1994. For the past 10 years, he has worked as a network manager, network engineer, and network designer. Paul has a BS in Computer Science from the University of South Carolina.
Christopher E. Elliott, CCIE #2018, has 25 years experience in the networking industry, starting on the ARPANET. He currently works for the Cisco Systems TAC. For the last eight years he has concentrated on network management, including designing and managing a large network; writing network management applications, including a distributed SNMP polling system; and supporting users of network management applications. He is CCIE re-certified in ATM and LAN switching.
Robert L. Pavone, Jr., CCIE #1265, is a Network Auditor and Tools Consultant in the Net Tools Team at Cisco within the Customer Advocacy organization. He has been in the communications industry for the past 10 years, spending the last 6 years with Cisco. He has dealt with everything from configuring analog modems to troubleshooting complex customer IP networks. He is CCIE re-certified in ATM and LAN switching.
Kent J. Phelps, CCIE #2149, has over 15 years experience with information systems and communication networks. With Cisco Systems since 1996, he has concentrated for the past six years in network management and analysis. Kent has a BS in electrical engineering from the University of Florida.
James M. Thompson, CCIE #1758, has over 20 years experience in data and communications networking from working with the ARPANET and MILNET through support of customer networks with more than 10,000 routers. He is currently a High Availability Network Consultant with Network Supported Accounts at Cisco Systems.
About the Technical Reviewers
Mark Basinski, CCIE #4422, is a senior support engineer for Cisco Systems' Technical Assistance Center, specializing in network management products and issues since 1997. His previous experience includes stints as a software developer for telecommunications products and as a senior member of the Network Operations staff at the University of Arizona.
Bobby Krupczak was a co-founder of Empire Technologies and is a principal architect and developer of Empire's system and application management products. In addition to those duties, he also performed sales, marketing, and business development at Empire. Bobby has a Ph.D. in computer science with a focus on systems, networking, and telecommunications. Prior to Empire and graduate school, Bobby worked at NCR where he worked on network management and communication protocol development. He can be reached at [email protected].
Jim O'Shea, CCIE #1541, has been with Hewlett-Packard in a variety of network- and security-related positions for nearly 13 years. He currently is Operations Services Division R&D engineer and focuses on creating better tools to manage networks and enhance the overall security of the entire management environment. Previously, he was a Consultant in the Operations Services Centers, responsible for analysis of network data and aiding customers in decision making and investment allocation within their enterprise networks. Jim received a BS engineering in 1982 from Wayne State University.
Peter Welcher received his Ph.D. in mathematics from MIT in 1978 and then taught math at the U.S. Naval Academy. After 15 years he realized he liked computers and programming more. He switched to Chesapeake Network Solutions (then CCCI) in 1993 worked on some of the router CLI code that Chesapeake developed for Cisco Systems, Inc., and became a CCSI in 1994, a CCIE #1773 in 1996, and has taught a number of classes, including ones on the network management products CiscoWorks, CiscoWorks 2000, Netsys, and HP OpenView. Peter authors courses for CNS and Cisco Systems, Inc., and writes a monthly column for CiscoWorld magazine (back issues can be found at www.ccci.com).