Practice Test 2 ◾ 209
13. After realizing the organization’s traditional methods of managing its pro-
grams and projects were too cumbersome and receiving complaints from
customers that the deliverables did not meet their expectations or were late,
your executive team decided to make some changes. They established a
PMO and also had an external consultant review the existing procedures
and simplify them. Now, staff members require training in them, and it
seems as if with the simplied methods, some staff will be under- allocated.
As the portfolio manager, you believe the executive team would nd it use-
ful for you to prepare:
a. Financial investment reports
b. Customer satisfaction surveys
c. Resource histograms
d. Resource proles
14. Your manufacturing company focuses on a policy of ‘zero defects’. However,
for it to remain the market leader in its production of metal hip replace-
ments, it has invested in a number of tests to ensure that once the product is
delivered, defects are not present, leading to less rework and on time deliv-
ery. Since rework previously was the norm, and many claimed the previous
product line led to injury, the company decided to focus on root- cause
analysis as a way to identify problems and determine solutions. It used focus
groups to involve a representative number of people from a variety of areas
in the plant. Such an investment in quality:
a. Demonstrates management commitment to the components in the
portfolio
b. Is viewed as a positive risk
c. Is a way to reduce overall life cycle costs
d. Involves everyone in the process
15. Recognizing the overload on the electrical power grid system in your coun-
try and the numerous outages that occur in metropolitan areas, you have
been tasked by the Department of Energy to serve as its portfolio manager
and to set up detailed identication, categorization, ranking, and scoring
criteria. You found that an especially useful document to assist you was the:
a. Department’s strategic plan
b. Portfolio strategic plan
c. Portfolio charter
d. Portfolio roadmap