Advance praise for Selling to Anyone Over the Phone:

“The tips and suggestions in Selling to Anyone Over the Phone made a big impact on everyone in our group. We’ve changed the way we interact with one another and how we ‘deal’ with our customers. I truly believe that we have won back customers as a direct result of these ideas.”

—Miriam Zeigler, President, I.KELA Company

“It’s funny how I spent the first six months in my sales position just calling and trying to make contact with people. Now, I plan before every call, listen to what they have to say, and most of all, use the ‘tell me about . . .’ instead of using direct questions for a yes or no answer. Using just these simple techniques has helped me 200 percent in selling by phone.”

—David L. McCorkle, Business Development Manager, Informa Research Services

“This is a must-have for all phone selling professionals. It provides information you can use to immediately engage your clients on every call. Every tip provided is essential to improving your persuasive skills on the phone.”

—Christos Christou, Jr., Quality Assurance Manager/SolutionsDevelopment Project Manager, EMG Corp.

“Selling to Anyone Over the Phone provided excellent assistance to our sales personnel. My salespeople are applying the practical and useful tools in their daily sales routines. Thank you!”

—Nelson T. Coe, East Regional Vice President, Kintetsu World Express USA, Inc.

“Renee Walkup, a top trainer in the industry, does an excellent job of communicating her knowledge and enthusiasm in this book. Her ability to relate to everyone makes her one of the most effective trainers I have ever used. I highly recommend that you explore Walkup’s proven methods in this new book.”

—Cherie Marchio, Executive Vice President, International Thomson

“I am constantly and pleasantly reminded of the new effectiveness our folks have learned from this material, as all the reps’ vocabularies now include: ‘tell me . . .,’ ‘I need to speak to . . .,’ and ‘I’d like to ask you a couple of quick questions.’ They are using the ‘tongue trick’ quite a bit too.”

—Monique O’Brien, Regional Manager, Harcourt Achieve