Introduction: The Leader in the Middle
Chapter 1: Serve Your Boss and You Serve Your Team
Chapter 2: Serving Up Is Not Sucking Up
Chapter 3: Serving Peers, Coworkers, and Customers
Chapter 4: Start Serving Up Now!
Chapter 5: Coaching (Not Managing) Your Team
Chapter 6: Surviving Versus Thriving
Chapter 7: Hold Your People to Higher Standards
Chapter 8: Start Coaching Down Now!
PART 3: SERVING AND COACHING IN UNCERTAIN TIMES
Chapter 9: Changing the Speed of Change
Chapter 10: Workplace Change: The New Boss
Chapter 11: Marketplace Change: Centralizing Services
Chapter 12: Remember: Only “How” People Allowed
PART 4: BRIDGING THE KNOWLEDGE GAP
Chapter 13: The Knowledge Gap Is the Black Hole of Greatness
Chapter 16: Maintaining the Bridge
PART 5: CHOOSING TIME MANAGEMENT
Chapter 17: Get Your Priorities Straight
Chapter 19: A Tale of Two Leaders
PART 6: EVERYONE IS IMPORTANT, BUT NO ONE IS REQUIRED
Chapter 20: What Have You Done for Me Lately? Loyalty Versus Accountability
Chapter 21: You Owe Me: Loyalty Versus Tenure
Chapter 22: Choose Wisely: Sacrifice Versus Decision
Chapter 23: Dreaming Big to Be Big: Loyalty and High Performance
Chapter 25: The Power Is in the Goal, Not Being Right
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