Abu-Mustafa, Y.S. 2012. “Machines that Think for Themselves.” Scientific American 289, no. 7, pp. 78–81.
Activiti. 2013. “Activity Tutorial.” Retrieved August 10, 2016 from www.activiti.org/
Adya, M., and F. Collopy. 1998. “How Effective are Neural Nets at Forecasting and Prediction? A Review and Evaluation.” Journal of Forecasting 17, pp. 451–61.
Alexander, C. 1964. Notes on the Synthesis of Form. Cambridge, MA: Harvard University Press.
Alsabti, K., S. Ranka, and V. Singh. 1997. An Efficient k-means Clustering Algorithm (Paper 43). Syracuse, NY: Electrical Engineering and Computer Science, Syracuse University.
Andersen, P., and N.C. Petersen. 1993. “A Procedure for Ranking Efficient Units in Data Envelopment Analysis.” Management Science 39, no. 10, pp. 1261–64.
Applegate, D., and W. Cook. 1991. “A Computational Study of the Job-Shop Scheduling Problem.” INFORMS Journal on Computing 3, no. 2, pp. 149–56.
Armstrong, J.S. ed. 2001. Principles of Forecasting. Norwell, MA: Kluwer Academic Publishers.
Arrow, K. 1985. “Principals and Agents: The Structure of Business.” In The Economics of Agency, eds. J.W. Pratt and R.J. Zeckhauser. Cambridge, Mass: Harvard Business School Press.
Asthmapolis. 2016. Last Retrieved August 30 from www.propellerhealth.com/2012/07/10/asthmapolis-receives-fda-clearance-asthma-inhaler-sensor-technology-accompanying-software-system/
Banker, R.D., R.F. Charnes, and W.W. Cooper. 1984. “Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis.” Management Science 30, no. 9, pp. 1078–92.
Barros, O. 1998. Modelamiento Unificado de Negocios y TI: Ingeniería de Negocios. (Paper CEGES 5). Santiago: Industrial Engineering Department, University of Chile. Retrieved October 10, 2016 from www.researchgate.net/publication/289377779_INGENIERIA_DE_NEGOCIOS_DISENO_INTEGRADO_DE_SERVICIOS_SUS_PROCESOS_Y_APOYO_TI_-_DISENO_DE_LOS_SISTEMAS_DE_APOYO_A_LOS_PROCESOS
Barros, O. 2000. Rediseño de Procesos de Negocios Mediante el Uso de Patrones. Santiago: Dolmen Ediciones.
Barros, O. 2004. Ingeniería e-Business: Ingeniería de Negocios para la Economía Digital. ed. J.C. Sáez. Chile: Press Santiago.
Barros, O. 2005. “A Novel Approach to Joint Business and Information System Design.” Journal of Computer Information Systems XLV 45, no. 3, pp. 96–106.
Barros, O. 2007. “Business Process Patterns and Frameworks: Reusing Knowledge in Process Innovation.” Business Process Management Journal 13, no. 1, pp. 47–69.
Barros, O. 2016a. “Ingeniería de Negocios: Diseño Integrado de Negocios, Procesos y Aplicaciones TI.” Amazon Kindle e Books www.amazon.com/Kindle-eBooks/
Barros, O. 2016b. “Master in Business Engineering.” Retrieved October 10, 2016 from blog.obarros.cl
Barros, O., and C. Julio. 2009. Integrating Modeling at Several Abstraction Levels in Architecture and Process Design. BPTrends. www.bptrends.com
Barros, O., and C. Julio. 2010a. Enterprise and Process Architecture Patterns. BPTrends. www.bptrends.com
Barros, O., and C. Julio. 2010b. Application of Enterprise and Process Architecture Patterns in Hospitals. BPTrends. www.bptrends.com
Barros, O., and C. Julio. 2011. “Enterprise and Process Architecture Patterns.” Business Process Management Journal 17, no. 4, pp. 598–618.
Barros, O., R. Seguel, and A. Quezada. 2011. “A Lightweight Approach for Designing Enterprise Architectures Using BPMN: An Application in Hospitals: 3rd International Workshop on BPMN, Lucerne, Business Process and Notation (BPMN).” Lecture Notes in Business Information Processing 95, no. 2, pp. 118–23.
Barros, O., and A. Quezada. 2015. “Integrated Modeling of Business Architecture and Process Design with BPMN: Application to Hospitals.” Journal of Enterprise Architecture 10, no. 1, p. 7.
Barros, O., and I. Aguilera. 2015. “Planning Resource Assignment in Public Hospitals: Promoting Innovation and Efficiency.” Retrieved August 10, 2016 from www.researchgate.net/publication/273258652_PLANNING_RESOURCE_ASSIGNMENT_IN_PUBLIC_HOSPITALS_PROMOTING_INNOVATION_AND_EFFICIENCY_Oscar_Barros_and_Ismael_Aguilera
Barros, O., R. Weber, C. Reveco, E. Ferro, and C. Julio. 2015. “Demand Forecasting and Capacity Planning for Hospitals.” Research Gate. Retrieved August 10, 2016 from www.researchgate.net/publication/274390870_Demand_Forecasting_and_Capacity_Management_for_Hospitals
Brocke, J.V., and M. Rosemann. eds. 2010. International Handbook on Information Systems. Berlin, Germany: Springer.
Burkard, R., M. Dell’Amico, and S. Martello. 2009. Assignment Problems. Philadelphia, PA: SIAM.
Castellanos, M., K.J. Alves de Medeiros, J. Mendling, B. Weber, and J.M.M. Weijters. 2009. “Business Process Intelligence.” In Handbook of Research on Business Process Modeling, eds. J. Cardoso and W.M.P. van der Aalst. New York: Information Science Reference.
Charnes, A., W.W. Cooper, and E. Rhodes. 1978. “Measuring the Efficiency of Decision Making Units.” European Journal of Operational Research 2, no. 6, pp. 429–44.
Charnes, A., W.W. Cooper, A.Y. Lewin, and L.M. Seiford. 1994. Data Envelopment Analysis: Theory, Methodology and Applications. Boston, MA: Kluwer Academic Publishers.
Chen, P.H., C.J. Lin, and B. Schölkopf. 2005. “A Tutorial on V-Support Vector Machines.” Applied Stochastic Models in Business and Industry 21, no. 2, pp. 111–36.
Cherkassky, V., and Y.Q. Ma. 2004. “Practical Selection of SVM Parameters and Noise Estimation of SVM Regression.” Neural Networks 17, no. 1, pp. 113–26.
Chesbrough, H., and J. Spohrer. 2006. “A Research Manifesto for Services Science.” Communications of the ACM 49, no. 7, pp. 35–40.
Christensen, C.M., J.H. Grossman, and J. Hwang. 2009. The Innovator’s Prescription: A Disruptive Solution for Health Care. New York: McGraw-Hill.
Cito Research. 2015. “End Small Thinking about Big Data.” Retrieved August 10, 2016 from www.citoresearch.com/data-science
Davenport, T.H., D. Cohen, and A. Jacobson. 2005. Competing on Analytics. (Working Knowledge Research Report). Babson Park, MA: Babson Executive Education.
Davenport, T.M. January 2006. Competing on Analytics. Harvard Business Review 84, no. 1, pp. 98–107.
Davenport, T.M., and J.G. Harris. 2007. Competing on Analytics: The New Science of Winning. Cambridge, MA: Harvard Business Press.
Davenport, T.H., L. Dalle Mule, and J. Lucker. December 2011. “Know What Your Customers Want Before They Do.” Harvard Business Review 89, no. 12, pp. 84–92.
Davenport, T.H. December 2013. “Analytics 3.0.” Harvard Business Review 91, no. 12, pp. 64.
Dell. 2014. Seeing the Big Picture. Dell Software Solutions and Services, Case Study 10013464.
Dennet, E. 1998. “Generic Surgical Priority Criteria Scoring System: The Clinical Reality.” New Zealand Medical Journal 111, no. 1065, pp. 163–66.
Der Aalst, W.M.P. 2011. Process Mining Discovery, Conformance and Enhancement of Business Processes. Berlin, Germany: Springer.
Dyson, R.G., E. Thanassoulis, and A. Boussofiane. 1990. Data Envelopment Analysis. Tutorial Papers in Operational Research. Birmingham, England: Operational Research Society.
Edwards, R. 1994. “An Economic Perspective of the Salisbury Waiting List for Coronary Bypass Surgery.” New Zealand Medical Journal 110, no. 1037, pp. 26–30.
Espallargues, M., and M. Comas. 2004. “Elaboración de un sistema de priorización de pacientes en lista de espera para cirugía de catarata, artroplastia de cadera y artroplastia de rodilla: Resumen de los resultados principales.” Breus AATRM Septiembre, pp. 1–11.
Farhoomand, A.F., P.S. Ng, and W. Cowley. 2003. “Building a Successful E-Business: The FedEx story.” Communications of the ACM 48, no. 4, pp. 84–89.
Farrell, M.J. 1957. “The Measurement of Productive Efficiency.” Journal of the Royal Statistical Society Series 120, no. 3, pp. 253–78.
Fetter, R.B., Y. Shin, J.L. Freeman, R.F. Averill, and J.D. Thompson. 1980. “Case Mix Definition by Diagnosis-Related Groups.” Medical Care 18, no. 2, pp. 1–53.
Fetter R.B. 1991. “Diagnosis Related Groups: Understanding Hospital Performance.” Interfaces 21, no. 1, pp. 6–26.
Gamma, E., R. Helm, R. Johnson, and J. Vlissides. 1995. Design Patterns: Elements of Reusable Object-Oriented Software. Reading, MA: Addison-Wesley.
GAMS (General Algebraic Modeling System). 2013. Retrieved August 10, 2016, from www.gams.com/
Hax, C., and D.L. Wilde. 2001. The Delta Project. New York: Palgrave Macmillan.
Hax, C. 2010. The Delta Model: Reinventing Your Business Strategy. Berlin, Germany: Springer Verlag.
Health Information Systems. 2006. International Refined Diagnosis Related Groups v2.1. Definitions Manual 2006. Vol 1. Salt Lake City, UT: 3M Health Information Systems.
Hibernate Framework. 2016. Retrieved August, 2016 from www.hibernate.org/
Hollingsworth, B. 2008. “The Measurement of Efficiency and Productivity of Health Care Delivery.” Health Economics 17, no. 10, pp. 1107–28.
Ibatis Framework. 2013. Retrieved August 10, 2016 from http://ibatis.apache.org/
IBM Research. 2004. “Service Science: A New Academic Discipline?” Retrieved August 10, 2016 from www.almaden.ibm.com/asr/resources/facsummit.pdf
IDEF0 (Integrated Computer Aided Manufacturing). 1993. FIPS Release of IDEFØ (Publication 183). Gaithersburg, MD: Computer Systems Laboratory of the National Institute of Standards and Technology (NIST).
Jacobs, R. 2000. Alternative Methods to Examine Hospital Efficiency: Data Envelopment Analysis and Stochastic Frontier Analysis. Centre for Health Economics (Discussion Paper 177). York, England: The University of York.
Johnson, M.W., C.M. Christensen, and H. Kageman. December 2008. “Reinventing Your Business Model.” Harvard Business Review 86, no. 12, pp. 57–68.
Kaplan, R.S., and D.P. Norton. 2001. The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Cambridge, MA: Harvard Business Press.
Knowledge@Wharton. 2016. “Medical Waste: Why American Health Care Is So Expensive.” Last Retrieved August 30 from http://knowledge.wharton.upenn.edu/
Kuhn, H.W. 1955. “The Hungarian Method for the Assignment Problem.” Naval Research Logistics Quarterly 2, nos. 1–2, pp. 83–97.
Lack, A. 2000. “Weights for Waits: Lessons from Salisbury.” Journal of Health Services Research and Policy 5, no. 2, pp. 83–88.
Law, A.M., and W.D. Kelton. 2001. Simulation Modeling and Analysis. New York: McGraw-Hill.
LeCun, Y., Y. Bengio, and G. Hinton. 2015. “Deep Learning.” Nature 521, no. 7553, pp. 436–44.
Liu, L. 2007. Web Data Mining: Exploring Hyperlinks, Contents and Usage Data. Berlin, Germany: Springer.
Lloyd, S.P. 1982. “Least Squares Quantization in PCM.” IEEE Transactions on Information Theory 28, no. 2, pp. 129–37.
Maglio, P.P., C. Kieliszewski, and J. Spohrer. 2010. Handbook of Service Science: Research & Innovations in the Service Economy. France: Lavoisier.
MBE (Master of Business Engineering). 2016. Retrieved August 10, 2016 from www.mbe.cl
McAffe, A., and E. Brynjollfson. October 2012. Big Data: The Management Revolution. Boston: Harvard Business Publishing.
McKenna, M. March 2013. “The New Age of Medical Monitoring.” Scientific American 308, no. 3, pp. 33–34.
McKinsey. May 2011a. Big Data: The Next Frontier on Innovation, Competition and Productivity. McKinsey Quarterly.
Moses, J. Springer 2010. “Flexibility and Its Relation to Complexity and Architecture.” Complex Systems Design & Management, pp. 197–206.
Nagji, N., and G. Tuf. May 2012. “Managing Your Innovation Portfolio.” Harvard Business Review 90, no. 5, pp. 66–74.
OMG (Object Management Group). 2016. “Object Management Group BPMN Specifications.” Retrieved August, 2016, from www.omg.org/spec/BPMN/2.0.2/PDF/
O’Neill, L. 1998. “Multifactor Efficiency in Data Envelopment Analysis with An Application To Urban Hospitals.” Health Care Management Science 1, no. 1, pp. 19–27.
O’Neill, L., and F. Dexter. 2004. “Evaluating the Efficiency of Hospitals Perioperative Services Using DEA.” Operations Research and Health Care, pp. 147–68.
Osterwalder, A., and Y. Pigneur. 2009. Business Model Generation. Hoboken, NJ: Hoboken Publications.
Pant, J., and M.B. Juric. 2008. Business Process Driven SOA Using BPMN and BPEL: From Business Process Modeling to Orchestration and Service Oriented Architecture. London, England: PACKT Publishing.
Pentaho. 2016. “Weka.” Retrieved August 2016 from http://weka.pentaho.com/
Pettengill, J., and J. Vertrees. 1982. “Reliability and Validity in Hospital Case-Mix Measurement.” HCFR 4, no. 2, p. 101.
PMBOK (Project Management Body of Knowledge). 2016. “Guide and Standards. Project Management Institute.” Retrieved August 10, 2016 from www.pmi.org/pmbok-guide-standards
Porter, M.E. November–December 1996. What is Strategy? Harvard: Harvard Business College.
Porter, M.E., and E.O. Teisberg. 2006. Redefining Health Care: Creating Value-Based Competition on Results. Cambridge, MA: Harvard Business School Press.
Porter, M.E., and E.O. Teisberg. 2007. “How Physicians Can Change The Future of Health Care.” Journal of the American Medical Association 297, no. 10, pp. 1103–11.
ProModel Tutorial. 2003. “Modeling and Simulation software Products.” Retrieved August 10, 2013 from www.promodel.com/products/
Rapid Miner. 2016. “Rapid Miner Studio.” Retrieved August 10, 2016 from https://rapidminer.com/
Rohwedder, C., and K. Johnson. 2008. “Pace-Setting Zara Seeks More Speed to Fight its Rising Cheap-Chic Rivals.” The Wall Street Journal, February 20, p. 20.
Ross, J.W., P. Weill, and D.C. Robertson. 2006. Enterprise Architecture as Strategy. Cambridge, MA: Harvard Business School Press.
Rud, O. 2009. Business Intelligence Success Factors: Tools for Aligning Your Business in the Global Economy. Hoboken, NJ: Wiley & Sons.
Sherman, H.D., and J. Zhu. 2013. “Analyzing Performance in Service Organizations.” MIT Sloan Management Review 54, no. 4, p. 37.
Smola, A.J., and B. Schölkopf. 2004. “A Tutorial on Support Vector Regression.” Statistics and Computing 14, no. 3, p. 19.
Spohrer, J., P.P. Maglio, J. Bailey, and D. Gruh. 2007. “Steps Toward a Science of Service Systems.” Computer 40, pp. 71–77.
Spohrer, J., and P.P. Maglio. 2008. “The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co-Creation of Value.” Production and Operations Management 17, no. 3, pp. 238–46.
SPSS (Statistical Package for the Social Sciences). 2006. “Predictive Analytics Enterprise.” Retrieved August 10, 2016 from www-03.ibm.com/software/products/es/spss-predictive-analytics-enterprise
Tsiptsis, K., and A. Choriannopoulos. 2009. Data Mining Techniques in CRM: Inside Customer Segmentation. Hoboken, NJ: Wiley & Sons.
Valdmanis, V. 1992. “Sensitivity Analysis for DEA Models: An Empirical Example Using Public Versus NFP Hospitals.” Journal of Public Economics 48, no. 2, pp. 185–205.
Vapnik, V. 1995. The Nature of Statistical Learning. Berlin, Germany: Theory Springer-Verlag.
Vapnik, V. 1998. Statistical Learning Theory. Hoboken, NJ: Wiley & Sons.
White House Executive Office. 2014. “Report to the President, Better Health and Lower Costs: Accelerating Improvement Through Systems Engineering.” Council of Advisors on Science and Technology. Retrieved August 10, 2016 from www.whitehouse.gov/sites/default/files/microsites/ostp/PCAST/pcast_systems_engineering_in_healthcare_-_may_2014.pdf
White, S.A., and D. Miers. 2009. BPMN Modeling and Reference Guide. Lighthouse Pt, FL: Future Strategies Inc.
Witten, I., E. Frank, and E.M. Hall. 2011. Data Mining: Practical Machine Learning Tools and Techniques. 3rd ed. Burlington, MA: Morgan Kaufmann.
Wolff, P., G. Durán, and P. Rey. 2012. “Modelos de Programación Matemática para Asignación de Pabellones Quirúrgicos en Hospitales Públicos.” Revista Ingeniería de Sistemas 26.
Wynn, B.O., and M. Scott. 2008. Evaluation of Alternative Methods to Establish DRG Relative Weights. RAND Working paper. Santa Monica, CA: RAND.
Xue, M., and P. Harker. 2002. “Ranking DMUs with Infeasible Super-Efficiency DEA.” Management Science 48, no. 5, pp. 705–10.
Zhang, B., P. Murali, M. Dessouky, and D. Belson. 2009. A Mixed Integer Programming Approach for Allocating Operating Room Capacity. Los Angeles, CA: Department of Industrial and Systems Engineering, University of Southern California.