Prologue
1. Information about the Master in Business Engineering can be obtained at its website MBE (2016), where there are links to Facebook, Linkedin, and Twitter; also the blog Barros (2016b) contains books, papers, and theses related to the MBE.
2. Brocke and Rosemann (2010).
4. Gamma, Helm, Johnson, and Vlissides (1995).
Chapter 1
2. Chesbrough and Spohrer (2006); Spohrer, Maglio, Bailey, and Gruh (2007); Spohrer and Maglio (2008); Maglio, Kieliszewski, and Spohrer (2010).
4. Barros (2004, 2007, 2016a); Barros and Julio (2010a, 2010b, 2011); Barros et al. (2015); Barros, Seguel, and Quezada (2011); Barros and Aguilera (2015).
6. Hax and Wilde (2001); Hax (2010).
7. Johnson, Christensen, and Kageman (2008).
8. Osterwalder and Pigneur (2009).
10. Barros (1998, 2000, 2004, 2005, 2007, 2016a); Barros and Julio (2011).
11. Many real application cases developed at the Master in Business Engineering, mentioned in the Prolog, are documented in Barros (2004, 2007, 2016a, 2016b) and the site MBE (2016).
13. Pant and Juric (2008); Barros and Julio (2011).
Chapter 2
3. Rohwedder and Johnson (2008).
4. Farhoomand, Ng, and Cowley (2003).
5. Johnson, Christensen, and Kageman (2008); Osterwalder and Pigneur (2009).
6. Farhoomand, Ng, and Cowley (2003).
7. Johnson, Christensen, and Kageman (2008).
8. Farhoomand, Ng, and Cowley (2003).
9. Johnson, Christensen, and Kageman (2008).
10. Osterwalder and Pigneur (2009).
11. Davenport, Cohen, and Jacobson (2005).
12. Davenport (2006); Davenport and Harris (2007).
14. Der Aalst (2011); Liu (2007); Witten, Frank, and Hall (2011).
17. McAffe and Brynjollfson (2012).
22. Alsabti, Ranka, and Singh (1997).
23. This topic is covered in detail in Tsiptsis and Choriannopoulos (2009).
27. Castellanos et al. (2009).
30. There has been important developments in Machine Learning the last 10 years which are summarized in LeCun, Bengio, and Hinton (2015).
31. McAffe and Brynjollfson (2012).
32. LeCun, Bengio, and Hinton (2015).
33. Sherman and Zhu (2006, 2013).
34. Barros and Aguilera (2015).
35. This section on forecasting is based on the paper by Barros et al. (2015).
36. See Adya and Collopy (1998) for a discussion of over fitting on this type of models.
37. Chen, Lin, and Schölkopf (2005); Smola and Schölkopf (2004).
39. Smola and Schölkopf (2004).
43. Burkard, Dell’Amico, and Martello (2009).
44. Applegate and Cook (1991).
46. OMG (2013).
50. Barros and Quezada (2015).
51. The problem of different levels of design and appropriate representation by using BPMN constructs is discussed in Barros and Julio (2009) and Barros and Julio (2011).
52. This section is based on Porter and Teisberg (2006, 2007).
53. This was the result of the thesis of E. Quiroz for the Master in Business Engineering.
54. Defined by Hax and Wilde (2001).
55. Christensen, Grossman, and Hwang (2009).
56. White House Executive Office (2014).
60. DRG (Diagnosis-related Group) is a methodology to standardize the production of multiple different outputs of a hospital, for which a weighted measure has been proposed. In the literature, the use of DRG as an adjustment of hospital’s production is common since it has been empirically observed that the relative weights are related to hospital’s costs as proposed by Fetter (1991).
61. The strategic concepts come from Porter (1996), Hax and Wilde (2001) and Hax (2010), which were summarized in the Strategy section of this chapter.
62. Based on the definition of Johnson, Christensen, and Kageman (2008). Porter (1996); Hax and Wilde (2001).
Based on the definition Business Model in this chapter.
70. Davenport, Dalle Mule, and Lucker (2011).
73. This data on the Asthmapolis experience is taken from www.atelier.net/en/trends/articles/asthmapolis-tracks-asthma-symptoms-attaching-sensors-inhalers_418579
74. Barros (1998, 2000, 2004, 2005, 2007); Barros and Julio (2010a, 2010b, 2011).
76. Ross, Weill, and Robertson (2006).
77. These economic concepts and their relevance to business design are given in Barros (2000, 2004, 2016a); many references to papers in English on the subjects covered are given in these publications; they are summarized in the first volume of this book.
78. This presentation of hospitals architecture is based on Barros and Julio (2010b, 2011).
80. Barros and Aguilera (2015).
Chapter 3
1. This case is a summary of the thesis of Patricio Anguita for the Master in Business Engineering; it is available in MBE (2016).
2. Porter and Teisberg (2006).
3. Christensen, Grossman, and Hwang (2009).
4. Agency theory is summarized in previous volume; classical reference is Arrow (1985).
Chapter 4
1. The pattern for “New Capabilities Development” is included in the previous volume “Business Engineering and Service Design” of this editorial and also documented in Barros (2000, 2004, 2005, 2007, 2016a).
4. A summary of agency theory is presented in the previous volume “Business Engineering and Service Design” of this editorial. Classical reference is Arrow (1985).
5. Farrell (1959).
6. All the economics summary of DEA and its application to hospitals is based on the thesis of Ismael Aguilera for the Master in Business Engineering; the thesis is available in MBE (2013) and a paper summarizing its findings is Barros and Aguilera (2015).
7. Charnes, Cooper, and Rhodes (1978).
8. Banker, Charnes, and Cooper (1984).
12. Dyson, Thanassoulis, and Boussofiane (1990).
14. Andersen and Petersen (1993).
16. O’Neill and Dexter (2004).
20. Pettengill and Vertrees (1982); Health Information Systems (2006); Wynn and Scott (2008).
24. Health Information Systems (2006).
25. Charnes, Cooper, and Rhodes (1978).
26. O’Neill and Dexter (2004).
27. This case is based on work done by Maria Jose Gorigoitia for the Master in Business Engineering; the thesis is available at MBE (2016).
28. These techniques are summarized in the previous volume “Business Engineering and Service Design” of this editorial and detailed in Barros et al. (2015).
30. ProModel Tutorial (2011).
Chapter 5
1. See for example, Armstrong (2001).
2. A summary of these methods is presented in previous volume “Business Engineering and Service Design” of this editorial.
Chapter 6
1. This case is based on the thesis of Patricio Wolff for the Master in Business Engineering; the thesis is available at www.tesis.uchile.cl/
2. The ILP model and an alternative heuristic are detailed in Wolff, Duran, and Rey (2012).
3. This case is based on work done by Alejandro Quezada for the Master in Business Engineering; it is available at www.tesis.uchile.cl/
4. This is the conclusion of a study made by Health Authorities reported in MINSAL (2010).
6. Espallargues and Commas (2004).
10. Hibernate Framework (2016).
12. This case is based on the MBE thesis of E. Quiroz; see in www.tesis.uchile.cl/
13. Barros (2007); Barros and Julio (2011).
14. This presentation is based on the MBE thesis of M. Echeverría; see in www.tesis.uchile.cl/
15. This project was started by the author, based on the experience of Asthmapolis reported by McKenna (2013); the implementation of the physical monitoring hardware and software was done by another group and the hospital has reported, as this book goes into printing, that the whole design was successful and it is routinely working.
Chapter 7
1. See the Systems-Discipline Matrix in the Prolog of this book.
2. Porter and Teisberg (2006, 2007); Christensen, Grossman, and Hwang (2009).
3. White House Executive Office (2014).