OTHER TITLES IN OUR SERVICE SYSTEMS AND
INNOVATIONS IN BUSINESS AND SOCIETY COLLECTION

Jim Spohrer, IBM and Haluk Demirkan, Arizona State University, Editors

• Modeling Service Systems by Ralph Badinelli

• Sustainable Service by Adi Wolfson

• People, Processes, Services, and Things: Using Services Innovation to Enable the Internet of Everything by Hazim Dahir, Bil Dry, and Carlos Pignataro

• Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society by Toshiaki Kurokawa

• All Services, All the Time: How Business Services Serve Your Business by Doug McDavid

• Obtaining Value from Big Data for Service Delivery by Stephen H. Kaisler, Frank Armour, and William Money

• Service Innovation by Anders Gustafsson, Per Kristensson, Gary R. Schirr, and Lars Witell

• Matching Services to Markets: The Role of the Human Sensorium in Shaping Service-Intensive Markets by H.B. Casanova

• Business Engineering and Service Design, Second Edition, Volume I by Óscar Barros

Announcing the Business Expert Press Digital Library

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This book can also be purchased in an e-book collection by your library as

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