John F. Kros is the Vincent K. McMahon Distinguished Professor of Business in the Marketing and Supply Chain Management Department in the College of Business at East Carolina University, in Greenville, North Carolina. He teaches business decision modeling, statistics, operations and supply chain management, and logistics and materials management courses. Kros was honored as the College of Business's Scholar/Teacher for 2004–2005, again in 2009–2010, and was awarded the College of Business Commerce Club's highest honor, the Teaching Excellence Award, for 2006 and again in 2011. Kros earned his PhD in systems engineering from the University of Virginia, his MBA from Santa Clara University, and his BBA from the University of Texas at Austin. His research interests include health care operations, applied statistics, design of experiments, multi-objective decision making, Taguchi methods, and applied decision analysis. In 2014, the fourth edition of his textbook titled Spreadsheet Modeling for Business Decisions was printed. He is also coauthor of Health Care Operations and Supply Chain Management, published in 2013. He enjoys spending his free time with his beautiful red-headed wife, Novine, and their two beautiful daughters, Samantha and Sabrina, traveling, snow skiing, vegetable gardening, spending time with his family and old fraternity brothers, watching college football, and attempting to locate establishments that provide quality food and liquid refreshment.

David A. Rosenthal is a professor and chair of Health Care Management at Baptist College of Health Sciences in Memphis, Tennessee. Rosenthal earned a master of public administration degree from Valdosta State University in 1996, and a PhD in technology management from Indiana State University in 2002. He has over 20 years of health care experience in both academic and practitioner settings, having served in roles specific to health care information technology leadership, multispecialty practice management, and ambulatory services project management. Rosenthal served for two years as director of the state of Tennessee's Health Information Exchange (HIE) Evaluation Project while a faculty member in the division of Health Systems Management and Policy in the School of Public Health at the University of Memphis from 2009 to 2013. He also served as director of Statewide eHealth Initiatives while a faculty member in the Department of Health Informatics and Information Management at the University of Tennessee Health Science Center in Memphis from 2007 to 2009. Rosenthal currently resides in Memphis, Tennessee, with his wife, Allyson, and their extended family.