Publisher: Paul Boger
Editor-in-Chief: Amy Neidlinger
Executive Editor: Jeanne Glasser Levine
Development Editor: Natasha Wolmers
Cover Designer: Alan Clements
Managing Editor: Kristy Hart
Project Editor: Andy Beaster
Copy Editor: Cenveo® Publisher Services
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Indexer: Cenveo Publisher Services
Compositor: Cenveo Publisher Services
Manufacturing Buyer: Dan Uhrig

© 2016 by Liisa Välikangas and Michael Gibbert
Published by Pearson Education, Inc.
Old Tappan, New Jersey 07675

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Company and product names mentioned herein are the trademarks or registered trademarks of their respective owners.

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America

First Printing September 2015

ISBN-10: 0-13-398944-5
ISBN-13: 978-0-13-398944-1

Pearson Education LTD.
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Library of Congress Control Number: 2015944609

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