Index
A
accountant, relationship
accounting systems
accrual basis accounting
cash basis accounting
questions
software
accrual basis accounting
ADA. See Americans with Disabilities Act
advisors
feedback
inner circle
advisory board
Alternative Board, The
Amazon
American Bar Association
Americans with Disabilities Act (ADA)
Apple Macintosh
appreciative inquiry
Arment Dietrich
Association for Operations Management
attorney
international expansion
regional and national expansion
audio books
authentication requirements
B
back links
balance sheet
basics
American Bar Association
Association for Operations Management
best practice benefits
cost reduction
customer value
lessons learned
performance improvement
best practice definition
changes
current solutions
improvement steps
small business
company annual retention rate
customer relationship management
financial services
green businesses
industry groups
benchmarking
best practice adjustment
competitor’s newsletter
Leadership in Energy and Environment Design
outside industry
Forrester Research
IDG Research Services
McKinsey & Company, Inc.
research
Project Management Institute
Project Management Professional designation
Retail Leaders Industry Association
behavioral interviewing techniques
benchmarking
benefits
BHAG. See Big Hairy Audacious Goal
Big Hairy Audacious Goal (BHAG)
blogging
BOP. See business owner’s policy
brainstorming
employees
value proposition
brand development
break-even analysis
budget development
balancing
goal
information
budgeting
balance sheet
best practices
budget fatigue
cash flow statement
contract consultants
equity
income statement
observations
short-term liabilities
tracking
business
advisor feedback
budget
balancing
goal
information
business plan
budget
competition for financing
information
product prototype
questions
references
video
do-it-yourself areas
experts
resource blanks
funding
balance sheet
break-even analysis
cash flow analysis
friends and family
intellectual property
loans
microloans
profit and loss statement
SBA loans
self-financing
venture capital
insurance. See also insurance
model, global
business owner’s policy (BOP)
C
call forwarding
cash basis accounting
cash flow
analysis
break-even analysis
profitability
revenue goals
review
sources
statement
cash requirements
Chamber of Commerce
change management
definition
example
plan
questions
timeline
cloud computing
COBRA
COGS. See cost of goods sold
Collecta
collection process
best practices
credit
customer follow-up
customer information
early payment discounts
invoicing
late payment fees
milestone payments
Comcast
communication
change management
example
questions
timeline
methods
plan
software
staged implementation
company
annual retention rate
business plans
direction
mission statement
SMART objectives
timeline
vision and mission
vision statement
initiative
intellectual property
logos
mission
compensation
profit sharing
raises
salary guidelines
competency-based interviewing
competition
bad-mouthing
customer service and
expansion and
innovation and
location
pricing and
start-up and
unrecognized
conferences
Consultancy Register
consultants
best practices
directories
expertise
references
Consultants Registrar
Consumer Reporting Agency (CRA)
contracts
copyrights
corporations
cost of goods sold (COGS)
cost reduction
cost-cutting
budget review
cash flow statement
efficiencies
electronic banking
employee help
external options
health care
human resources
internal options
Internet/telecommunications provider
large purchases
leases/rent
manufacturing
office supplies
printers
process and procedure review
sales and marketing
shipping
steps
suppliers and vendors
Covey, Stephen
CRA. See Consumer Reporting Agency
credit cards
credit history
critical success factors (CSFs)
CRM. See customer, management
CSFs. See critical success factors
customer. See also marketing, customer-driven
access to facilities
agreement with
base
contracts
councils
credit history
data
expansion and
follow-up
ideal
information
invoicing
loyalty
management (CRM)
software
system
parking
sales team contact
survey
value
creation
interviews
prediction
priorities
customer service
competition
established competitors
example
Facebook
MySpace
new businesses
customer interaction
customer loyalty
customer relationship manager
customer satisfaction survey
discounting
employee training
introductory deals
motivated employees
outsourcing
policy development
positioning statement
response to requests
shareholders
team
brainstorming
employee treatment
internal service revolution
Twitter
vision
Zappos
D
dashboards
data security
authentication requirements
backup
collocation site
customer information
disaster recovery plan
firewalls
definitions
advisory board
appreciative inquiry
back links
benchmarking
benefits
best practice
break-even analysis
business owner’s policy
change management
COBRA
competency-based interviewing
cost of goods sold
critical success factors
customer value
draws
driving best practices
emotional intelligence
entrepreneurial edge
farmer
features
fixed costs
go-to-market plan
hunter
inbound marketing
key performance indicators
lean process management
lessons learned
malware
mediation
natural searches
onboarding
operational objectives
outbound marketing
pay-per-click keywords
PCI-compliance audit
positioning statement
professional development
profit sharing
scenario-based interviewing
software as a service
sole proprietorship
sponsored links
strategic direction
strategic plan
sunk costs
SWOT analysis
tactical objectives
value proposition
variable costs
Voice over Internet Protocol
wiki
workers’ compensation
direct mail
disability insurance
disaster recovery plan
discounting
DPPA. See Driver’s Privacy Protection Act
draws
Driver’s Privacy Protection Act (DPPA)
driving best practices
change management plan
communication plan
consultants
drop dead date
employees
failure to involve employees
initiatives
problem statement
questions
resource needs and responsibilities
responsibilities
risk plan
schedule and budget
team leader
website research
Dun & Bradstreet
E
e-books
early payment discounts
electronic banking
emotional intelligence
empathy
Employee Eligibility Verification form
employees
annual holiday event
brainstorming
bullied
camaraderie
commitment
compensation
profit sharing
salary guidelines
cost-cutting help
customer service training
decision-making authority
empowered
encouragement
failure to involve
goals
alignment
conflict resolution
example
expectations
personal goals
responsibilities
goodwill
hiring
innovation
insurance
involvement
motivated
onboarding
parking
performance management
compensation
feedback
front-line ideas
raises
reviews
pilot team
professional development
conferences
external activities
growth opportunities
job rotation
mentoring programs
succession planning
talent management
training
tuition reimbursement
profit sharing
references
responsibilities
role development
tasks
taxes
team leader
temporary
termination
training
unhappy
value proposition
vision
working culture
employment law
enterprise resource planning (ERP)
entrepreneurial edge
Entrepreneurs’ Organization
equity
Ernan Roman
ERP. See enterprise resource planning errors and omissions insurance
Essentials of Licensing Intellectual Property
expansion
basics
business plan
competitors
investment needs
minimizing risk
misguided initiatives
plan complexity
principle
rule of thumb
timing
financing
funding options
global
attorney
business model
culture
information gathering
local partner
overseas partnering
partners
pricing
risk reduction
SCORE resources
intellectual property
political capital
reasons
regional and national
attorney
building consideration
capacity to expand
competition
example
franchising
legal and tax implications
licensing
location choice
parking
surrounding businesses
target audience
risk
sole proprietor
Experian
F
Facebook
Fair Credit Reporting Act (FCRA)
Fair Labor Standards Act (FLSA)
Family and Medical Leave Act (FMLA)
farmer
FCRA. See Fair Credit Reporting Act
features
FedEx
feedback
finances. See money management
FindLaw
firewall
First Things First
fixed costs
FLSA. See Fair Labor Standards Act
FMLA. See Family and Medical Leave Act
focus group
Forrester Research
franchising
attorney assistance
challenges
example
location
regulatory obstacles
steps
success
G
Gartner Group
general liability insurance
generalists
benefits
questions
responsibilities
self-directed individuals
tasks
global expansion. See expansion
go for it attitude
go-to-market plan
goal-setting theory
Goodsync
Google
Alerts
Analytics
green businesses
growth risks
brainstorming sessions
choices
idea development sessions
innovation and efficiency
rapid growth
H
health insurance
health-care costs
home-based businesses, insurance
Hubspot
human resources
COBRA
emotional intelligence
empathy
employment law
internal policies
consultation
flexibility
information
legal policies
interviewing
administrative assistant
marketing assistant
offer
references
resumé check
salesperson
skills
techniques
plan
recruiting
stopgap measures
terminating employees
hunter
hyperlinks
I
ideal customer
IDG Research Services
implementation
communication
change management
methods
software
staged implementation
driving best practices
change management plan
communication plan
consultants
drop dead date
employees
failure to involve employees
initiatives
problem statement
questions
resource needs and responsibilities
responsibilities
risk plan
schedule and budget
team leader
website research
example
refinement
evaluation
example
industry regulations
return-on-investment studies
update
inbound marketing
income statement
industry
groups
regulations
research
thought leader
information technology (IT)
Apple Macintosh
business growth
new technology
plan setup
customer relationship management system
data security
authentication requirements
backup
collocation site
customer information
disaster recovery plan
firewalls
malware
updating
enterprise resource planning system
firewall
guidance
hardware
choice
compatibility
future needs
integrated phone system
investment
leasing
needs
telecommunications equipment
laptop computers
Linux
Microsoft
non-business-oriented telecom provider
online payment services
operating platforms
PCI-compliance audit
platform
security
ShareFile
software
backup
choice
cloud computing
software as a service
Symantec Backup Exec
system requirements
vendor agreements
Voice over Internet Protocol
innovation
appreciative inquiry
competition
customers and vendors
global resources
hiring employees
leadership
lean process management
meaning
partners
profits
sources for ideas
teams
ultimate best practice
working culture
insurance
business interruption insurance
criminal insurance
disability insurance
errors and omissions
general liability insurance
health
home-based businesses
key employees
larger businesses
loss of income insurance
malpractice insurance
product liability
property insurance
regulatory concerns
terrorism protection
workers’ compensation
intellectual property (IP)
copyrights
idea protection
legal issues
licensing
patents
trademarks
Internal Revenue Code
internal service revolution
international expansion. See expansion
International Trade Administration
Internet research
Internet/telecommunications provider, costs
interviewing
administrative assistant
behavioral
marketing assistant
offer
pre-employment screening
references
resumé check
salesperson
skills
strategies
behavioral interviewing techniques
candidate behavior
practice
preparation
questions
team selection
techniques
introductory deals
inventory system
invoicing
IP. See intellectual property
IT. See information technology
J–K
job rotation
Ken Blanchard Companies
key performance indicators (KPIs)
areas
definition
information
Key Performance Indicators: Developing, Implementing and Using Winning KPIs
Kiss, Bow or Shake Hands
KPIs. See key performance indicators
L
laptop computers
late payment fees
lawsuits
Leadership in Energy and Environment Design (LEED)
lean process management
LEED. See Leadership in Energy and Environment Design
legal issues
American Bar Association
attorneys
common problems
contracts
Employee Eligibility Verification form
employment law
FindLaw
getting sued
intellectual property
copyrights
idea protection
licensing
patents
trade secrets
trademarks
lawsuits
mediation
tax law
lessons learned
licensing
attorney assistance
example
resources
limited liability partnership (LLP)
LinkedIn
Linux
LLP. See limited liability partnership
location
lone wolves
long-term planning
capital needs
objectives
plan development
longevity
loss of income insurance
M
malpractice insurance
malware, definition
market research
data
idea sources
opt-in list
marketing, customer-driven. See also
sales and marketing goals
back links
brand development
Collecta
conferences
direct mail and print advertising
Ernan Roman Direct Marketing
expansion
Google Alerts
inbound marketing
Marketing 2.0
natural searches
new options
outbound marketing
outside firm
pay-per-click keywords
public relations
relationships
customer council
customer loyalty
ideal customer surveys
search engine optimization
social media
Twitter Search
two-way discussions
videos and podcasts
voice-of-the-customer movement
best practice
customer comments
harnessing tracking
websites
MBTI. See Myers-Briggs Type Indicator
McKinsey & Company, Inc.
mediation
mentoring programs
microloans
Microsoft
Excel
Project Server
Sharepoint
milestone payments
mission statement
money management
accountant relationship
accounting system
accrual basis accounting
cash basis accounting
questions
software
budgeting
balance sheet
budget
cash flow statement
contract consultants
equity
example
income statement
Microsoft Excel
observations
QuickBooks
Quicken
short-term liabilities
tracking
cash flow
break-even analysis
example
profitability
revenue goals
review
collection process
best practices
credit
customer follow-up
customer information
early payment discounts
invoicing
late payment fees
milestone payments
cost of goods sold
cost-cutting
budget review
cash flow statement
efficiencies
electronic banking
employee help
external options
health care
human resources
internal options
Internet/telecommunications provider
large purchases
leases/rent
manufacturing
office supplies
printers
process and procedure review
sales and marketing
shipping
steps
suppliers and vendors
enterprise resource planning
key performance indicators
online payment services
payments and receivables
accounts payable system
collection process
payments system
point of sale system
reporting needs
Mozilla Firefox
Myers-Briggs Type Indicator (MBTI)
MySpace, competition
N–O
national expansion. See expansion
natural searches
Ning
NPD Group
Occupational Safety and Health Act (OSHA)
onboarding
online networks
online payment services
operational objectives
organizations
OSHA. See Occupational Safety and Health Act
outbound marketing
P
Panera Bread
Partnership Charter: How to Start Out Right with Your New Business Partnership, The
partnerships
patents
pay-per-click keywords
PC Connection
PCI-compliance audit
personality style
amiable
analytical
driver
expressive
Myers-Briggs Type Indicator
planning. See also strategic plan
basics
disaster recovery
human resources
marketing
Myers-Briggs Type Indicator
personality style
planning style
product development plan
sales
strategic plan
technology
SWOT analysis
evaluation
opportunities
purpose
strengths
threats
using
weaknesses
PLLC. See professional limited liability company
PLLP. See professional limited liability partnership
PMP. See Project Management Professional
podcasts
point of sale (POS)
political capital
POS. See point of sale
positioning statement
pre-employment screening
pricing
focus group
global expansion
margins
print advertising
problem statement
products and services
customer partnering
customer councils
wikis
customer value
interviews
prediction
priorities
market research
data
idea sources
opt-in list
pricing strategy
competition
focus group
margins
right price
product development plan
product liability
professional development
conferences
external activities
growth opportunities
job rotation
mentoring programs
succession planning
talent management
training
tuition reimbursement
professional limited liability company (PLLC)
professional limited liability partnership (PLLP)
profit and loss statement
profit sharing
profitability
determination
example
innovation and
needs
Project Management Institute
Project Management Professional (PMP)
property insurance
Prosper
public relations
Q–R
QuickBooks
Quicken
recruiting
regional expansion. See expansion
Request for Proposal (RFP)
Retail Leaders Industry Association (RLIA)
return-on-investment (ROI)
revenue
business owner’s policy
expansion and
expectation
goals
sales expectation
salesperson-generated
RFP. See Request for Proposal
risk
expansion
information technology
plan
reduction, global expansion
salesperson
risk management
advisors
business owner’s policy
growth
brainstorming sessions
idea development sessions
innovation and efficiency
rapid growth
insurance
employee
home-based businesses
larger businesses
regulatory concerns
types
workers’ compensation policy
RLIA. See Retail Leaders Industry Association
ROI. See return-on-investment
S
SaaS. See software as a service
Salary Expert
sales
account assignment
behavioral interviewing
compensation
combination
draw
incentives
options
customer base
farmer
hunter
larger team
management scenario
open-ended hire
plan
problems
process investment
rep traits
attitude
follow-through
integrity
listening
negotiation
self-starter
time-management skills
salespeople responsibilities
smaller team
taxes
team
mini scenario
onboarding
perfect candidate
proven ability
references
temporary salesperson
telemarketers
training classes
sales and marketing goals
benefits
competitive advantage
customer base
demand
entrepreneurial edge
features
hunters
initial goals
key performance indicators
lead generation
market identification
marketing lists
monitoring and adjusting
online networks
people qualities
revenue goals
sales
website development
Sandler Selling System
SBA. See U.S. Small Business Administration
scenario-based interviewing
SCORE. See Service Corps of Retired Executives
search engine optimization (SEO)
security, information technology
SEO. See search engine optimization
SEO Consultant’s Directory
Service Corps of Retired Executives
(SCORE)
KPI focus
resources, global expansion
service level agreement (SLA)
ShareFile
shareholders
shipping, new practice
short-term liabilities
short-term planning
go-to-market plan
profitability needs
tactical objectives
Skype
SLA. See service level agreement
smartphones
social media
campaigns
outlets
resources
software
accounting
backup
budgeting
choice
cloud computing
customer relationship management
enterprise resource planning
malware
Microsoft Excel
performance evaluation form
proprietary
QuickBooks
Quicken
training
software as a service (SaaS)
sole proprietorship
disadvantage
moment of truth
Southwest Airlines
sponsored links
Squidoo
staged implementation
start-ups
brick and mortar versus virtual
business needs
cash requirements
investment
competition
economics
barriers to entry
costs
supply and demand
legal ownership options
corporations
partnerships
sole proprietorships
research
strategic plan
business performance
key performance indicators
long-term planning
capital needs
objectives
plan development
reality check
short-term planning
go-to-market plan
profitability needs
tactical objectives
strategic direction
StrategicVisions
strategy development
company direction
mission statement
SMART objectives
timeline
vision and mission
refinement
value proposition
customer needs
differentiator
succession planning
sunk costs
survey, customer satisfaction
SWOT analysis
evaluation
opportunities
purpose
strengths
threats
using
weaknesses
Symantec Backup Exec
T
tactical objectives
talent management
taxes
business expansion
employees
Internal Revenue Code
IT hardware
sales taxes
team selection
generalists
benefits
questions
responsibilities
self-directed individuals
tasks
interview
candidate behavior
practice
questions
LinkedIn
people
behavioral interviewing techniques
characteristics
commitment
hiring
interview strategies
issues
learning opportunities
lone wolves
needs
sales team
mini scenario
onboarding
perfect candidate
proven ability
references
temporary salesperson
scarce resources
scenario-based questions
technology plan
telecommunications equipment
telemarketers
terrorism protection
thought leader
time-management skills
Title VII of the Civil Rights Act
trade secrets
trademarks
tuition reimbursement
Twitter
U
U.S. Citizenship & Immigration Services
U.S. Department of Commerce
U.S. Department of Labor
U.S. Patent and Trademark Office
U.S. Postal Service
U.S. Small Business Administration (SBA)
ultimate best practice
United Parcel Service
unrecognized competition
V
value proposition
variable costs
VC. See venture capital
vendor
agreements
data
negotiating skills
venture capital (VC)
videos
vision statement
Vistage
Voice over Internet Protocol (VoIP)
Voice-of-the-Customer Marketing
voice-of-the-customer program
voicemail
VoIP. See Voice over Internet Protocol
W
websites
Alternative Board, The
American Bar Association
Arment Dietrich
Collecta
Consultancy Register
Consultants Registrar
credit history check
customer-friendly
development
Dun & Bradstreet
emotional intelligence
Entrepreneurs’ Organization
Ernan Roman
Experian
Facebook
Forrester Research
Goodsync
Google Alerts
Google Analytics
Hubspot
IDG Research Services
Intellectual Property Legal Center
International Trade Administration
LinkedIn
marketing
McKinsey & Company, Inc.
Ning
PCI standards
performance evaluation form
Project Management Institute
Prosper
Salary Expert
Sandler Selling System
SCORE
SEO Consultants Directory
Service Corps of Retired Executives
ShareFile
Squidoo
StrategicVisions
Symantec Backup Exec
tracking
Twitter
U.S. Citizenship & Immigration Services
U.S. Department of Commerce
U.S. Department of Labor
U.S. Patent and Trademark Office
Vistage
Zappos
Zoho Wiki
ZoomProspector
wikis
workers’ compensation
Wow! organization
X–Y–Z
Xbox 360 games, patent
YouTube
Zappos
Zoho Wiki
ZoomProspector
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