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by Arthur Pell
The Complete Idiot's Guide to Human Resource Management
Title Page
Dedication
Copyright Page
Foreword
Introduction
Part 1 - “It’s the People—Stupid!”
Chapter 1 - Human Resources—The Key Management Tool
Chapter 2 - You Gotta Know the Laws
Chapter 3 - Still More Laws
Part 2 - Staffing Your Organization
Chapter 4 - Twenty-Five Mistakes Companies Make in Hiring
Chapter 5 - Starting the Search
Chapter 6 - Where the Applicants Are
Chapter 7 - Screening Candidates
Chapter 8 - Becoming a Better Interviewer
Chapter 9 - Making the Hiring Decision
Part 3 - Building a Collaborative Team
Chapter 10 - Getting Started on the Right Foot
Chapter 11 - Training for Today’s Job and Tomorrow’s Advancement
Chapter 12 - Getting Ideas Across
Chapter 13 - Put It in Writing
Part 4 - Money, Money, Money
Chapter 14 - The Compensation Conundrum
Chapter 15 - Benefits: They’re Not Fringes Anymore
Chapter 16 - Personalizing the Benefits Package
Part 5 - Day to Day on the Job
Chapter 17 - Motivating Your Staff for Peak Performance
Chapter 18 - Building Motivation into the Job
Chapter 19 - Keep ’Em Safe and Healthy
Chapter 20 - Employee Problems and Problem Employees
Chapter 21 - Working with a Diverse Workforce
Part 6 - Keeping Your Staff on the Cutting Edge
Chapter 22 - Evaluating Performance
Chapter 23 - Doling Out Discipline
Chapter 24 - When There’s a Union Contract
Part 7 - The End of the Line
Chapter 25 - How to Fire an Employee Legally and Tactfully
Chapter 26 - “I Quit”
Chapter 27 - Layoffs and Downsizing
Appendix A - Glossary
Appendix B - Resources
Appendix C - Quick References
Index
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