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PART II: Psychological Safety at Work
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PART II: Psychological Safety at Work
by Amy C. Edmondson
The Fearless Organization
Cover
Introduction
What It Takes to Thrive in a Complex, Uncertain World
Discovery by Mistake
Overview of the Book
Endnotes
PART I: The Power of Psychological Safety
1 The Underpinning
Unconscious Calculators
Envisioning the Psychologically Safe Workplace
An Accidental Discovery
Standing on Giants' Shoulders
Why Fear Is Not an Effective Motivator
What Psychological Safety Is Not
Measuring Psychological Safety
Psychological Safety Is Not Enough
Endnotes
Note
2 The Paper Trail
Not a Perk
The Research
1. An Epidemic of Silence
2. A Work Environment that Supports Learning
3. Why Psychological Safety Matters for Performance
4. Psychologically Safe Employees Are Engaged Employees
5. Psychological Safety as the Extra Ingredient
Bringing Research to Practice
Endnotes
PART II: Psychological Safety at Work
3 Avoidable Failure
Exacting Standards
Stretching the Stretch Goal
Fearing the Truth
Who Regulates the Regulators?
Avoiding Avoidable Failure
Adopting an Agile Approach to Strategy
Endnotes
4 Dangerous Silence
Failing to Speak Up
What Was Not Said
Excessive Confidence in Authority
A Culture of Silence
Silence in the Noisy Age of Social Media
Endnotes
5 The Fearless Workplace
Making Candor Real
Extreme Candor
Be a Don't Knower
When Failure Works
Caring for Employees
Learning from Psychologically Safe Work Environments
Endnotes
6 Safe and Sound
Use Your Words
One for All and All for One
Speaking Up for Worker Safety
Transparency by Whiteboard
Unleashing Talent
Endnotes
PART III: Creating a Fearless Organization
7 Making it Happen
The Leader's Tool Kit
How to Set the Stage for Psychological Safety
How to Invite Participation So People Respond
How to Respond Productively to Voice – No Matter Its Quality
Leadership Self-Assessment
Endnotes
8 What's Next?
Continuous Renewal
Deliberative Decision-Making
Hearing the Sounds of Silence
When Humor Isn't Funny
Psychological Safety FAQs
Tacking Upwind
Endnotes
Appendix: Variations in survey measures to Illustrate Robustness of Psychological Safety
Endnotes
Acknowledgments
About the Author
Index
End User License Agreement
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2 The Paper Trail
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3 Avoidable Failure
PART II
Psychological Safety at Work
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