-
- Abilities, confidence, 168
- “Accident,” term (usage), 155
- Advanced Management Program (Harvard Business School), 168
- Agile execution, 187
- Alphabet, 117
- Android (Google)
- operating system, 65
- platform, 189
- Anglo American, work, 165
- “Anything goes” environment, 17–18
- Apathy zone, 18–19
- Appreciation, expression, 173–174
- Argument, winning (avoidance), 111–112
- ATC clearance, 81
- Aurelius, Marcus, 129
- Authority, confidence (excess), 83–86
- Avoidable future, avoidance, 53, 68–70
-
- Bad, embracing, 105–107
- Baer, Markus, 40
- Bank personnel, sales goals, 62
- Barry-Wehmiller, 135
- approach, 123
- “Guiding Principles of Leadership,” 121
- psychological safety, 120
- union support, 120
- values/methods systematization, 121
- Barry-Wehmiller University, founding, 121
- “Be a Don't Knower” (Fisher), 168
- Beim, David, 66–67
- nonconfrontational/deferential style, 67–68
- Belonging
- building, 201–202
- psychological safety, relationship, 201–202
- Bennis, Warren, 12
- Bezos, Jeff, 96
- Bischoff, Klaus, 56
- Blackberry, RIM introduction, 64
- Black Lives Matter, 96
- Blameless reporting, 157
- Blameworthy, consideration/treatment, 176–177
- Boeing 747s, collision, 79–82
- Boisjoly, Rogert, 192
- Borderline personalities, impact, 207
- Boss
- role, framing, 164t
- work psychological safety, 199–200
- “Bottom-up” changes, 193–194
- Bradley, Bret, 44
- Brainstorming, usage, 191
- Braintrust, 105–109, 112, 118, 190
- Bridgewater Associates, 123, 167
- employees, attrition rates, 111–112
- founding, 109–110
- Bryant, Adam, 171
- Bryndza, Jessica, 96
- Business failures, 71, 189
-
- Cable, Dan, 169
- California Air Resources Board (CARB), 54
- Camp, Garrett, 94
- Candor
- creation, 206
- definition, 105
- extremeness, 109–13
- reality, 104–109
- “Captain of Moonshots,” 117
- Care, permission, 115–116
- Carmeli, Abraham, 169
- Carroll, Cynthia, 138–142, 165, 170
- harm, reduction attempts, 166
- Cassandra, 86, 90
- Catmull, Ed, 105–108, 160
- Cause-effect relationships, 174
- Centers for Medicare and Medicaid Services (CMS) pilot program, usage, 137–138
- Challenger (space shuttle), disaster, 86–87
- Chaplin, Charlie, 58, 167
- Chapman, Bob, 120–122, 135
- Check pilot, ability (testing), 80–81
- Chernobyl, disaster, 89
- Children's Hospital and Clinics, 153, 170
- failure, productive response, 176–177
- focused event analysis, 157–158
- staff, silence, 156
- China, psychological safety (creation), 207–208
- Clean diesel engine design, inability, 62–63
- Clean diesel vehicles, 54
- Cockpit Resource Management (CRM), 131, 134
- Cockpit training, change, 82
- Collaborative process, production, 115
- Colleagues
- receptivity, 38–39
- true selves, 204–205
- Columbia (space shuttle), disaster, 78–79, 191
- Comfort zone, 18–19
- Command-and-control hierarchy, 60
- Command, direct line (benefits), 83
- Commitment, recommendation, 205–206
- Communication
- challenges, 43
- misunderstanding, 132
- requirement, 164
- Community Banking
- division, employees (impact), 63
- employees, motivation, 61
- Company
- email addresses, usage (avoidance), 179
- success, top-down dictators (impact), 203–204
- target goals, 59
- Compassion, recommendation, 205–206
- Compensation, decisions, 110
- Confidence
- absence, overcoming, 39
- excess, 83–86
- gaining, 168
- problems, knowledge (sharing), 38–39
- Conflict
- navigation, 44
- usage, 43–44
- Constructive feedback, 106
- Consumer Financial Protection bureau (CFPB), 61
- Continuous growth, enjoyment, 113–114
- Continuous improvement, 207
- Continuous renewal, 187–189
- Conversations, logic (enforcement), 111–112
- Costa, Mark, 25–26, 176
- Counterfactual data, access (absence), 203
- Counterproductive workarounds, 38
- Courage, impact, 82
- Coworkers, communication frequency, 39
- Creative energy, production, 115
- Crew Resource Management (CRM), 82, 134
- Criticism, risk, 114
- Cronbach's alpha, 20, 213–214
- Cross-cultural differences, 207–208
- Cross-sell, 61
- Cross-selling strategy, 69
- Culture, change, 192–193
- Culture of telling, 170
- Curiosity
- humility, combination, 167–168
- recommendation, 205–206
- Customer accounts, Community Banking employee opening, 63
-
- Dalio, Ray, 109–113, 123, 145, 167, 198
- Damore, James, 178
- Dana-Farber Cancer Institute, 83–85
- Dangerous silence, 77
- Data collection/analysis, 30
- DaVita Academy, 137
- DaVita Kidney Centers, 46, 135, 166
- teammates, importance, 137–138
- Total Renal Care, 136
- DaVita University, 135
- DaVita Village Network, 136
- Debate, occurrence, 112
- Decision making
- deliberative decision making, 189–191
- improvement, 165–166
- productive decision making, 44
- Deming, W. Edwards, 191
- “Design Kitchen,” 119
- Detert, Jim, 31–32
- Dieselgate, 54
- Disaster, enabling, 91–92
- Discipline
- impact, 196–197
- self-discipline, 206
- Discretionary work, willingness index, 42
- Diversity
- building, 201–202
- performance, negative relationship, 45
- psychological safety, relationship, 201–202
- stance, 178
- usage, 44–45
- Don't knower, action, 113–116
- Dudenhoffer, Ferdinand, 59
- Dudley, Bill, 66
- Duhigg, Charles, 40–41
- Dweck, Carol, 174
-
- Eastman Chemical Company, 25–26
- Educational backgrounds, consideration, 41
- Effectiveness, guarantee (absence), 204–205
- Effort
- harnessing, 188–189
- motivation, 166–167
- Eileen Fisher Leadership Institute, founding, 116
- Electronic media, communication challenges, 43
- Eli Lilly, failure parties, 177
- Embarrassment, risk, 114
- Emergency Response Center (ERC), 143–144
- Emotional harm, conditions (creation), 77–78
- Emotional intelligence, problems, 207
- Empathy
- Employees
- care, 119–123
- engagement, measures (validation), 42
- failure, 45–46
- motivation, 58
- perks, absence, 26
- satisfaction, importance, 41–42
- survey, 169
- Engagement
- barriers, overcoming, 188–189
- creation, 45
- Errors
- absence, 35–36
- admission, 31
- open discussion, 155–156
- reporting, appeal, 17
- Everybody Matters (Sisodia), 120
- Excellence, creation, 206
- Expertise-diverse teams, performance, 44
- Extreme candor, 109–113
-
- Failing to fail, 119
- Failure
- archetypes, definitions/implications, 163t
- avoidance, 53, 59–60
- culture, 192
- czar, 161
- data source, 160
- destigmatization, 175–177, 176t
- evaluation, 118–119
- failing, 119
- freedom, 108–109
- impact, 161–162
- intelligent failure, 117
- learning to learn, 160–161
- parties, 177
- prevention, 162, 208
- productive response, variation, 180
- psychological pain, 108
- real failure, defining, 119
- reframing, 158, 160–162
- reporting, fear, 160
- role, 161
- safety, 117–118, 160
- success, 116–119
- types, productive responses, 180t
- typology, implications, 175
- “Failure,” term (usage), 155
- Fareed Zakaria GPS, 45
- FEA. See Focused event analysis
- Fear
- absence, 192
- climate, behaviors (impact), 194
- culture, insidiousness, 59
- expulsion, 191
- impact, 14–15
- interference, 144
- interpersonal fear, 165, 172–173, 196
- motivation, problem, 13–15, 58
- “No fear” federal workplace, creation, 192
- understanding, 138
- Fearless organization, creation, 146
- Fearless workplace, 103
- Federal Reserve of New York (FRBNY), 60, 92, 198
- condemnation/criticism, 66
- consensus, striving, 67
- Feedback, 110, 173. See also Constructive feedback
- group, people (impact), 106–107
- provision, 196
- Fictional vignettes, design, 32, 34
- Financial system, collapse, 68
- Firing, decisions, 110
- Fisher, Eileen, 113–116, 123, 165–168, 190
- Flight 1549, 130–131
- non-normal situation, 130
- Focus, creation, 114
- Focused event analysis (FEA), 157–158, 177
- Ford, Henry, 57, 204
- “Foundry,” 119
- Fowler, Susan, 93–96, 194–195
- Frei, Frances, 193–194
- Frese, Michael, 40
- Frontline staff, stress, 42
- Fukushima Daiichi Nuclear Power Plant, 87–92, 142
- Fukushima Daini Nuclear Power Plant, 142–145, 165
-
- Game-Changer, The, (Lafley), 160
- Gazetta, Frank, 116
- Geographic dispersion, overcoming, 43
- Gibbs, Jennifer, 43
- Gibson, Charlie, 79
- Gibson, Cristina, 43
- Glass, Ira, 67–68
- Goffman, Erving, –5,
- “Going for Gr-Eight,” 61–63
- Goldman Sachs, 67
- Good, journey, 105–107
- “Good news” stories, simplicity, 104
- Googler-to-Googler (g2g) network, 172–173, 195
- Google team, Project Aristotle, 40–41
- Google X, 117–118, 123, 160, 165
- Government bureaucracy, responsibility, 92
- “Great East Japanese Earthquake,” 87
- Great Recession, 120
- Green Car of the Year (2008), 53
- Groupe Danone, 173
- Group-level phenomenon, 12
- Groupthink, 67
- “Guiding Principles of Leadership” (Barry-Wehmiller), 121
-
- Halbesleben, Jonathon, 38
- Hall, Amy, 115
- Ham, Linda, 79
- Harris, Sydney, 77
- Harten, Patrick, 131, 133
- Harvard Business School
- Advanced Management Program, 168
- leadership programs, 191
- Hatz, Wolfgang, 54
- Healthcare delivery, explanation, 155
- Help, seeking (appeal), 17–18
- “Here-and-Now Humility” (Schein), 168
- Hewlin, Patricia, 30
- Hierarchy
- de-emphasis, 114
- psychological pull, 82
- Hirak, Reuven, 169
- Hobbies, consideration, 41
- Hooke, Casey, 172
- Hornsey, Liane, 194
- Hospital care, error-prone system, 155
- Huang, Chi-Cheng, 40
- Hudson Miracle, value, 134
- Human health/safety, fostering, 134
- Human interactions, importance, 133
- Humble listening, 114–115
- Humiliation, risk, 114
- Humility
- confidence, contrast, 168
- curiosity, combination, 167–168
- Humor, absence, 193–195
-
- Ideas, withholding, 31
- Impostor syndrome, 161
- Incentives, decisions, 110
- Inclusion
- building, 201–202
- psychological safety, relationship, 201–202
- Industries, learning, 133–134
- Innovation
- culture, 192
- fostering, 43–44
- impact, 66
- psychological safety, relationship, 40
- Input
- requests, 122–123
- structures, design, 172–173
- Inquiry, 170
- proactive inquiry, 167, 170–172
- skills, development, 179
- Institut Européen d'Administration des Affaires (INSEAD), 190
- Intelligent failure, 117
- Interdependence
- Interdependent departments, priorities (conflict), 154
- Interpersonal fear, 172–173, 204
- Interpersonal risk
- micro-assessments, 134
- overcoming, 166–167
- perspective, 164
- Inter-term reliability, 20
- Interview data, coding, 20–21
- Inviting Participation, 123, 154, 156
- iOS (Apple), 189
- iPhone, impact, 65
- Ishibashi, Katsuhiko, 88
-
- Japan
- Active Fault and Earthquake Research Center, 90
- national energy security, goal, 92
- nuclear meltdown, 87–91
- psychological safety, creation, 207–208
- Jiang, Pin-Chen, 40
- Jobs, Steve, 204
- Jogan tsunami, 90–91
- “Just kidding” moments, 193–194
-
- Kahn, William, 12
- Kalanick, Travis, 94
- Khosrowshahi, Dara, 96, 193–194
- Knowledge
- marketplace, 173
- sharing, 38–39
- workers, 58
- Kurokawa, Kiyoshi, 91
- Kyoto Protocol, 89
-
- Lafley, A.G., 160
- Lasseter, John (harassment), 107
- Leaders
- job, 200
- participation, invitation, 156–157
- productive responses, 157–158
- stage, setting, 155–156
- success, learning, 207
- tool kit, 154–158, 176–177
- Leadership, 146
- effectiveness, 56–57
- self-assessment, 181–182
- “Lean Forward, Fail Smart Award,” 192
- Learn-how, 36–37
- Learning
- anxiety, 12
- behavior, 35
- psychological safety, relationship, 39–40
- creation, 206
- increase, 169
- inhibition, fear (impact), 14–15
- mindset, 167–168
- natural part, 108
- opportunity, 205
- orientation, power, 174
- support, work environment (impact), 35–39
- zone, virtual team (impact), 131–132
- Learning to learn, 160–161
- Learn-what, 36–37
- Lehman, Betsy, 83–85
- Lehman, Mildred K., 85
- Lekgotla, 140
- Leningrad, flood (1924), 14
- Leroy, Hannes, 35–36
- Listening, 114–115
- impact, 199
- importance, 96
- Los Rodeos Airport, 80
- Lutz, Bob, 56–57
-
- Madame, Haruki, 88
- Mahfouz, Naguib, 153
- Management risk, 21
- Manager change (absence), people (interaction advice), 205–206
- Marcus, Roy, 137–138
- Mask, removal, 200
- Masuda, Naohiro, 142–146, 165
- Maxwell, John, 187
- Meaning, environment (creation), 121
- Meaningful work/relationships, value, 109
- Medical errors, 85
- Medical team, efforts, 136–137
- Meetings, silence (usage), 114
- Mental health, 42
- Merchant, Nilofer,
- Meritocracy, 95
- #MeToo movement, 92–96, 107, 194–195
- Meurs, Klaas, 80–82
- Milano, Alyssa, 92–93
- Milliken, Frances, 30
- Mindfulness, creation, 114
- Mines, safety protocols (usage), 141
- Mining
- harm, reduction, 166–167
- shutdown, 139–141
- Minorities, engagement (creation), 45
- Mistakephobia, 111
- Mistakes, learning, 35–36
- Modern Times (Chaplin), 58
- Moody-Stuart, Mark, 139
- Morath, Julie, 153–157, 165, 170
- terminology, introduction, 155
- Morrison, Elizabeth, 30
- Morton-Thiokol, 86–87
- “Motivator Report,” 62
- MTV, programming work, 172
- Mulcahy, Anne, 168
-
- Narcissism, impact, 207
- NASA
- leaders, emphasis, 166
- space shuttle disasters, 78–79, 86–87, 191
- National Union of Mineworkers, 141
- National Women's Law Center, 195
- Ndlovu, Judy, 140
- Near-perfection, desire, 158
- Nembhard, Ingrid, 36, 169
- Neonatal Intensive Care Unit (NICU), 169, 173
- babies, delivery,
- nurse, speaking up, 154
- protocol,
- quality improvement project teams, 36–37
- Nitrous oxide (NOx), production, 54–55
- “No fear” federal workplace, creation, 192
- Nokia, 60, 63
- avoidable failure, 64
- comeback, 190
- emotional climate, 64
- external market threats, 65
- operating system, 189
- R&D culture, 65
- rise/fall, 64
- success, 65–66
- Non-governmental organizations (NGOs), 195
- Not-knowing (Fisher), 190
- Nuclear Accident Independent Investigation Commission (NAIIC), 91
- Nuclear Industrial Safety Agency (NISA), policing hesitation, 89, 90
- Nurses, study, 35–36
-
- Off-site company sustainability conference, usage, 115
- Oil shocks (1970s), 89
- Okamura, Yukinobi, 90
- Ombudspersons, confidentiality, 203
- “One for All and All for One” motto, 135–138, 166
- One-on-one mentoring, 172
- Open-minded disagreements, 111–112
- OpenTable, 160
- Operational performance, improvement, 173
- Organization
- fearlessness, 201
- strategy, framing, 70
- Organizational learning
- process, 179
- requirements, 71
- Osterloh, Bernd, 59
-
- Paper trail, 25
- Participation, invitation, 156–157
- Patient Safety Steering Committee (PSSC), initiative, 157
- Patton, George, 142
- People
- responses, 167–173
- treatment, 121
- People Experience, 96
- Perfectionism, discussions, 161
- Performance
- measurement, 40
- problem, 70
- psychological safety importance, reasons, 39–41
- sacrifice, 55
- unit performance, improvement, 169
- Performance standards
- lowering, psychological safety (contrast), 17–19
- psychological safety, comparison, 18f
- Personalities, self-assurance, 112
- Personality
- factor, psychologically safety (contrast), 16
- traits, consideration, 41
- types/skills/backgrounds, mix, 41
- Personal values/goals, 205
- Physical harm, conditions (creation), 77–78
- Piech, Ferdinand, 56–57
- Pittman, Bob, 171–172
- Pixar Animation Studios, 14, 46, 105–109, 118, 123, 160
- Power distance, 207
- cultural differences, 208
- “Powerful questions” attribution, identification, 170–171
- Power, impact, 169
- Power plants, construction allowance (government records), 88
- Predictive validity, 20
- Presentation of the Self in Everyday Life, The, (Goffman),
- Price, Christina, –4, –8, 17
- Pride, environment (creation), 121
- Principles (Dalio), 109, 111, 145
- Proactive inquiry, 167, 170–172
- Process improvements, 122
- Process-laden work, 121–122
- Process, outcome (relationship), 175f
- Productive conflict, 111–113
- Productive decision making, 44
- Productive responses, 180t
- process, 173–180
- variation, 180
- Project Aristotle, 12, 40–41
- Project Foghorn, 116
- Promotions, decisions, 110
- Promotions/protections, 94–96
- Psychologically safe employees, engagement, 41–42
- Psychologically safe organizations, creation, 208
- Psychologically safe work environments, 165
- impact, 134–135
- learning, 123–124
- Psychologically safe workplace, –8
- Psychological safety, –12
- certainty, 26–29
- confusion, 197
- creation, 140, 146, 199, 209
- cultivation, 165
- defining, 15–19
- demonstration, 134
- diversity/inclusion/belonging, relationship, 201–202
- dynamism, 189
- effects, 28–29
- efficiency source, 197
- emphasis, 43–45
- establishment/enhancement, 169
- excess, 195–197
- failure, destigmatization, 176t
- FAQs, 195–208
- group building, 36
- groups, 29–30
- impact, 156
- importance, 12–13
- improvement, 21–22
- innovation, relationship, 40
- insufficiency, 69–70
- leader, success (learning), 207
- learning behavior, relationship, 39–40
- measurement, 19–21
- media mentions, 27–28, 27f
- niceness, contrast, 15–16
- norms, inclusion, 190
- organizational commitment, relationship, 42
- panacea, 196–197
- performance standards
- comparison, 18f
- lowering, contrast, 17–19
- personality factor, contrast, 16
- power, 119–120
- practice, research (usage), 45–46
- predictions, 37
- presence/absence, detection, 20–21
- research, 29–30
- restoration, 195
- rewards, 120
- robustness, survey measures (variations), 213–215
- role, emphasis, 43, 195
- stage, setting (process), 158–167
- studies, 44
- survey measure, 20f
- team psychological safety, citations, 28f
- trust, comparison, 16–17
- whistle-blowing, relationship, 202–203
- work, framing, 160–166
- Psychological/societal forces, asymmetry, 188
- Public self-expression, ambiguity, 180
-
- Qatar, sovereign wealth fund, 59
- Qualitative case-study research, 20–21
- Quality environment, 36–37
- Quality improvement (QI) project teams, 36–37
- “Quality of Sale” Report Card (Wells Fargo), 62–63
- Quarles, Christa, 160
- Questions
- power, attributes, 171
- “powerful questions” attribution, identification, 170–171
- reason, 85
- revelation, 208
-
- Radical truth/transparency, 109
- “Rapid Evaluation,” 118–119
- Ratatouille (film), 14
- Rathert, Cheryl, 38
- Real failure, defining, 119
- Regulators, regulation, 66–68
- Regulatory capture, 67–68
- Reporting policy, blame (absence), 158
- Report of Systemic Risk and Bank Supervision (2009), 66–67
- Research, usage, 45–46
- Respect, conveyance, 199
- Return on assets, longitudinal change, 40
- Ride-sharing economy, 94
- RIM, 64
- Risk, mitigation, 168
- Risk, taking, 116, 174
- Rocha, Rodney, 78–79
- Rogers, Ed, 191–192
- Role model, 25
- Roosevelt, Franklin D., 103
- Rozovsky, Julia, , 41
-
- Safety Summit, 141
- Safe zone, creation, 199
- Sales numbers, hitting, 62
- Sallan, Stephen, 83
- Schein, Edgar, 12, 168
- Schmidt, Oliver, 53
- Schreuder, Willem, 80–82
- Scolese, Christopher, 192
- Segarra, Carmen, 68
- Self-assessment questions, 181
- Self-confidence, 168
- Self-discipline, 206
- Selfish agenda, absence, 106
- Self-protection, 188
- Self-report, 40
- Senior executives, engagement, 71
- Sexual attention, suffering, 92–93
- Sexual harassment, experiences, 93
- Siemsen, Enno, 39
- Silence
- culture, 86–92
- impact, 30–35, 92–96
- importance, 79–82, 156
- reasons, 31
- rewards, 188
- selection, 35
- sounds, hearing, 191–193
- understanding, 138
- usage, 114
- victory, reason, 34t
- warnings, dismissal, 87–90
- “Silence Breakers” (TIME Magazine), 96
- Simmons, Rachel, 161
- Sisodia, Raj, 120
- Situational humility, 167–169
- Skiles, Jeffrey, 129–133
- Smart failures, honoring, 119
- Smart process design, 197
- Smith College, 160–161
- Wurtele Center for Work and Life, 161
- Smith, Diana, 44
- Social media
- platforms, personal opinions expression, 179
- problem, 95
- silence, impact, 92–96
- Solutions, development/commercialization (goal), 117
- South African Department of Minerals and Energy, 141
- Space shuttle
- Challenger disaster, 86–87
- Columbia disaster, 78–79
- Speaking up
- automatic calculus, 34
- failure, 78–79
- psychology, aspect, 79
- risk, 32
- Staff meetings, orchestration, 165–166
- Standards, importance, 54–60
- Stanton, Andrew, 106–107
- Strategy, agile approach (adoption), 70–71
- Stretch goal, stretching, 60–63
- “Study,” term (usage), 155
- Stumpf, John, 61
- Success
- innovation, impact, 66
- requirements, 71
- Sullenberger III, Chesley, 129–133
- Superstorm Sandy, 162
- Symbian, 189
- System complexity
- appreciation, 177
- problem, 154
-
- Tacking, 209
- Taken-for-granted rules, 33t, 34
- Talent, unleashing, 146
- Task-based conversations, 111
- Team psychological safety
- citations, 28f
- concept/measure, 28
- Teams
- diagnostic survey,
- error rates, –10
- member performance, rating, 40
- Teamwork, importance, 161
- Teller, Astro, 117–119, 160
- Telling, culture, 170
- Tertiary care hospitals
- complexity, 154
- operations, error-prone nature (re-explanation), 156
- Thiry, Kent, 135–136, 166
- Threat and error management (TEM), 134
- Three Mile Island, accident, 89
- “Time's Up” Legal Defense Fund (National Women's Law Center), founding, 195
- Time, usage, 133
- “Toe-stepping,” 194
- Toe-stepping value, 95
- Tokyo Electric Power Company (TEPCO), 144
- risk acknowledgment, 89–91
- Top-down culture, cheating/coverup (by-products), 70–71
- Top-down dictators, impact, 203–204
- Top-down strategy, 69–70
- Total quality management (TQM), 38
- Total Renal Care, 136
- Toy Story (movie), 104–106
- Toy Story 2 (movie), 105–106
- Transparency, 198–199
- aggressiveness, 198
- injunction (Dalio), 194
- levels, 198
- norm, violation, 194
- radical truth/transparency, 109
- whiteboards, usage, 142–146
- Transparency libraries, 110–111
- Trust
- destruction, practices, 121
- environment, creation, 121
- increase, 190
- psychological safety, comparison, 16–17
- Truth
- fear, 63–66
- radical truth/transparency, 109
- Tucker, Anita, 36, 37, 169
- Turnover intentions, 42
-
- Uber Technologies, Inc., 93–96
- problems, 193
- sexual harassment, experiences, 93–95
- Uncertainty
- Unconscious calculators, –6
- Union support, 120
- Unit performance, improvement, 169
- US Airways, Cockpit Resource Management (CRM), 131
-
- Value creation, impact, 70
- Value (gaining), diversity (usage), 44–45
- van Zanten, Jacob Veldhuyzen, 80–82
- Vaughn, Diane, 191
- Verdin, Paul, 70
- Vigilance, importance, 161
- Violations, sanctioning, 178–180
- Virtual teams, 43
- Virtual zone, usage, 131–132
- Voice
- barriers, overcoming, 188–189
- implicit theories, 32, 34–35
- mission criticality, 39
- productive responses, process, 173–180
- requirement, clarification, 162–166
- rewards, 188
- threshold, 197
- Voice at work, taken-for-granted rules, 33t
- Voice-silence
- asymmetry, 34
- calculation, silence (victory), 34t
- Volatility, uncertainty, complexity, and ambiguity (VUCA), 19, 26–27, 60, 70, 166
- conditions, 174
- success, requirements, 71
- value creation, impact, 70
- Volkswagen, 174
- command-and-control hierarchy, 60
- compliance, 55
- coverup, denial, 55
- diesel engines, problem, 58–59, 107
- emissions scandal, effects, 59–60
- engineers, blame, 56
- failure, avoidance, 53
- standards, importance, 54–60
- stretch goal, stretching, 60–63
- terror, reign, 57
- truth, fear, 63–66
- Volkswagen Group, 53
- Vulnerability, expression, 200
- Vuori, Timo, 190
-
- Warnings, dismissal, 87–90
- Wells Fargo, 60, 174
- cross-selling strategy, 69
- “Quality of Sale” Report Card, 62–63
- success, 60–61
- West Virginia University, Center for Alternative Fuels, Engines, and Emissions, 55
- Whistle-blowing, psychological safety (relationship), 202–203
- Whiteboards, usage, 142–146
- Why Worry? (Ishibashi), 88
- Winterkorn, Martin, 54, 164
- company rules, strictness, 59–60
- leadership, impact, 56–57
- soft spots, 58
- villian, role, 56
- Words, usage, 130–134
- Work
- colleagues, true selves, 204–205
- emotional commitment, 41–42
- engagement, 42
- error-prone nature, 156
- framing, 160–166
- interdependent work, communication (requirement), 164
- process-laden work, 121–122
- psychological safety, 199–200
- quality, erosion, 180
- self, supply (problems), 205
- Workarounds
- occurrence, 38
- problems, 37
- reduction, 37–38
- Work environment
- impact, 35–39
- knowledge, sharing, 38–39
- mistakes, learning, 35–36
- quality environment, 36–37
- Workers
- fatalities, avoidance, 158
- safety, speaking up, 138–142
- Workforce, diversity, 201
- Workplace
- fearless workplace, 103
- nurturing, 187
- phrases, usage, 200
- psychologically safe workplace, –8
- psychological safety
- absence, 29
- manifestion, 104
- psychological safety climate, permeation, 68
- silence, importance, 79–82
- Wrong-doing, speaking out, 28
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