06 Behavioral Mapping

Sommer, R., and B. Baker Sommer. A Practical Guide to Behavioral Research: Tools and Techniques. New York, NY: Oxford University Press, 2002.

07 Bodystorming

Burns, C., et al. “Actors, Hairdos & Videotape—Informance Design: Using Performance Techniques in Multidisciplinary, Observation-based Design.” In CHI 94 Conference Companion, 1994: 119–120.

08 Brainstorm Graphic Organizers

Hyerle, D. Visual Tools for Constructing Knowledge. Alexandria, VA: ASCD, 1996.

11 Case Studies

Robson, C. Real World Research: A Resource for Social Scientists and Practitioner-Researchers, 2nd ed. Oxford: Blackwell Publishers, 2002.

12 Cognitive Mapping

Ackermann, F., et al. “Getting Started with Cognitive Mapping” in The Young OR Conference, University of Warwick, 1992: 65–82.

13 Cognitive Walkthrough

Wharton, C., et al. “The Cognitive Walkthrough: A Practitioner’s Guide” in Usability Inspection Methods. New York, NY: John Wiley and Sons, 1994.

19 Contextual Design

Holtzblatt, K., et al. Rapid Contextual Design: A How-To Guide to Key Techniques for User-Centered Design. San Francisco, CA: Morgan Kaufmann, 2004.

20 Contextual Inquiry

Holtzblatt, K., and H. Beyer. Contextual Design: A Customer-Centered Approach to Systems Design. San Francisco, CA: Morgan Kaufmann, 1998.

23 Crowdsourcing

Kittur, A., et al., Palo Alto Research Center. “Crowdsourcing for Usability: Using Micro-Task Markets for Rapid, Remote, and Low-Cost User Measurements,” 2007, www.parc.com/content/attachments/crowdsourcing_user_studies_6280_parc.pdf

24 Cultural Probes

Gaver, B., T. Dunne, and E. Pacenti. “Cultural Probes.” Interactions, January-February 1999, pp. 21–29.

29 Desirability Testing

Barnum, C. M., and L. A. Palmer. “More Than a Feeling: Understanding the Desirability Factor in User Experience.” in Proceedings of CHI 2010 (2010): 4703–4715.

31 Directed Storytelling

Evenson, S. “Directed Storytelling: Interpreting Experience for Design” in Design Studies: Theory and Research in Graphic Design, A Reader. New York, NY: Princeton Architectural Press, 2006: 231–240.

32 Elito Method

Ulrich, E. “Inclusive Iterations: How a Design Team Builds Shared Insights.” UX Week Podcast, 2007.

33 Ergonomic Analysis

Tannen, R. “Crimping Tools: An Ergonomic Review of the State-of-the-Art.” White paper for Thomas & Betts, June 2009.

35 Evidence-based Design

Scupelli, P., et al. “Architecture and Information Technology as Factors in Surgical Suite Information Sharing and Coordination.” in Proceedings of the 1st ACM International Health Informatics Symposium, 2010: 265–274.

36 Experience Prototyping

Buchenau, M., and J. F. Suri. “Experience Prototyping” in Proceedings of Designing Interactive Systems (DIS). ACM, 2000: 424–433.

38 Experiments

Larson, A. M., and L. C. Loschky. “The Contributions of Central Versus Peripheral Vision to Scene Gist Recognition.” Journal of Vision 9, no. 10 (2009): 1-16.

42 Fly-on-the-Wall Observation

Zeisel, J. Inquiry by Design: Environment/Behavior/Neuroscience in Architecture, Interiors, Landscape, and Planning. New York, NY: Norton, 2006.

46 Heuristic Evaluation

Ginsburg, S. Designing the iPhone User Experience. Boston, MA: Addison Wesley, 2010.

Nielsen, J. Usability Engineering. Boston, MA: Academic Press, 1993.

49 KJ Technique

Kawakita, J. The Original KJ Method. Tokyo: Kawakita Research Institute, 1982.

Spool, J. “The KJ-Technique: A Group Process for Establishing Priorities,” 2004, www.uie.com

50 Kano Analysis

Kano, N., et al. “Attractive Quality and Must-be Quality.” Journal of the Japanese Society for Quality Control 14, no. 2 (1984): 39–48.

Zultner, R. E., and G. H. Mazur. “The Kano Model: Recent Developments.” in The Eighteenth Symposium on Quality Function Deployment, 2006: 109-116.

51 Key Performance Indicators

Peterson, E. The Big Book of Key Performance Indicators, 2006, www.webanalyticsdemystified.com

52 Laddering

Reynolds, T. J., and J. Gutman. “Laddering Theory, Method, Analysis, and Interpretation.” Journal of Advertising Research 28 (1988): 11–31.

Wansink, B., and N. Chan. “Using Laddering to Understand and Leverage a Brand’s Equity.” Qualitative Market Research—An International Journal 6, no.2 (2003).

54 The Love Letter & The Breakup Letter

https://vimeo.com/11854531

55 Mental Model Diagrams

Young, I. Mental Models: Aligning Design Strategy with Human Behavior. Brooklyn, NY: Rosenfeld Media, 2008.

56 Mind Mapping

Hyerle, D. Visual Tools for Constructing Knowledge. Alexandria, VA: ASCD, 1996.

58 Parallel Prototyping

Dow, S. P., et al. “Parallel Prototyping Leads to Better Design Results, More Divergence, and Increased Self-Efficacy.” ACM Transactions on Computer-Human Interaction 17, no. 4 (2010).

59 Participant Observation

Zeisel, J. Inquiry by Design: Environment/Behavior/Neuroscience in Architecture, Interiors, Landscape, and Planning. New York: Norton, 2006.

60 Participatory Action Research (PAR)

McNiff, J. Action Research for Professional Development, 2002, www.jeanmcniff.com/ar-booklet.asp

61 Participatory Design

Kuhn, S., and T. Winograd. “Participatory Design” in Bringing Design to Software, New York: Addison-Wesley, 1996.

Sanders, E. B.-N., et al. “A Framework for Organizing the Tools and Techniques of Participatory Design” in Participatory Design Conference (PDC) Proceedings, 2010: 195-198.

62 Personal Inventories

Blevis, E., and E. Stolterman. “Ensoulment and Sustainable Interaction Design” in Proceedings of International Association of Design Research Societies Conference IASDR 2007. Hong Kong: HKPT, 2007.

63 Personas

Cooper, A. The Inmates Are Running the Asylum: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity. Indianapolis, IN: Sams–Pearson Education, 2004.

65 Picture Cards

The Picture Cards method was developed by Adaptive Path, www.adaptivepath.com

Kaptelinin, V., and B. A. Nardi. Acting with Technology: Activity Theory and Interaction Design. Cambridge, MA: The MIT Press, 2006.

68 Rapid Iterative Testing & Evaluation

Medlock, M. C., et al. “Using the RITE Method to Improve Products: A Definition and a Case Study” in UPA Conference Proceedings, 2002.

69 Remote Moderated Research

Bolt, N., and T. Tulathimutte. Remote Research: Real Users, Real Time, Real Research. San Francisco, CA: Rosenfeld Media, 2010.

70 Research Through Design

Burdick, A. “Design (as) Research” in Design Research: Methods and Perspectives, Cambridge, MA: MIT Press, 2003: 82.

Zimmerman, J., et al. “Research Through Design as a Method for Interaction Design Research in HCI.” In Proceedings of CHI, ACM, 2007: 493-502.

72 Scenario Description Swimlanes

Yvonne Shek at nForm adapted swimlanes as an activity diagram of the Unified Modeling Language (UML) in 2007.

75 Semantic Differential

Osgood, C., et al. The Measurement of Meaning. Urbana, IL: University of Illinois Press, 1957.

78 Site Search Analytics

Rosenfeld, L. Search Analytics for Your Site: Conversations With Your Customers. Brooklyn, NY: Rosenfeld Media, 2011.

79 Speed Dating

Davidoff, S., et al. “Rapidly Exploring Application Design Through Speed Dating.” in Proceedings of 9th International Conference on Ubiquitous Computing UbiComp ’07, 2007: 429-446.

81 Stakeholder Walkthrough

Karat, C.-M., et al. “Comparison of Empirical Testing and Walkthrough Methods in User Interface Evaluation.” in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1992: 397-404.

82 Storyboards

Truong, K. N., et al. “Storyboarding: An Empirical Determination of Best Practices and Effective Guidelines.” in Proceedings of DIS 2006, 2006: 12-21

84 Task Analysis

Kirwan, B., and L. K. Ainsworth. A Guide to Task Analysis. London; Washington D.C.: Taylor and Francis, 1992: 397-404

Kuniavsky, M. Observing the User Experience: A Practitioner’s Guide to User Research. San Francisco, CA: Morgan Kaufmann, 2003.

86 Thematic Networks

Attride-Stirling, J. “Thematic Networks: An Analytic Tool for Qualitative Research.” Qualitative Research 1, no. 3 (2001): 385–405.

87 Think-aloud Protocol

Guan, Z., et al. “The Validity of Stimulated Retrospective Think-Aloud Method as Measured by Eye Tracking.” in CHI 2006 Conference Proceedings, 2006: 1253-1262.

88 Time-aware Research

Bolt, N., and T. Tulathimutte. Remote Research: Real Users, Real Time, Real Research. Brooklyn, NY: Rosenfeld Media, 2010.

92 Unobtrusive Measures

Webb, E. J., et al. Unobtrusive Measures: Nonreactive Research in the Social Sciences. Chicago: Rand McNally, 1966. Revised edition, Thousand Oaks, CA: Sage Publications, 2000.

94 Usability Testing

Jacobsen, N. E., et al. “The Evaluator Effect in Usability Studies: Problem Detection and Severity Judgments.” in Proceedings of the Human Factors and Ergonomics Society 42nd Annual Meeting, 1998: 1336-1340

96 Value Opportunity Analysis

Cagan, J., and C. Vogel. Creating Breakthrough Products: Innovation from Product Planning to Program Approval. Upper Saddle River, NJ: Prentice Hall, 2002.

97 Web Analytics

Peterson, E. Web Analytics Demystified, 2004, www.webanalyticsdemystified.com

Burby, J. Three Reasons Analytics Fail Companies, 2004, www.clickz.com

98 Weighted Matrix

Cagan, J., and C. Vogel. Creating Breakthrough Products: Innovation from Product Planning to Program Approval. Upper Saddle River, NJ: Prentice Hall, 2002.

99 Wizard of Oz

Kelly, J. F. “An Iterative Design Methodology for User-Friendly Natural Language Office Information Applications.” ACM Transactions on Office Information Systems 2, no. 1 (1984): 26–41.