069 Remote Moderated Research

Remotely observing users completing tasks on their own devices in context

• A participant completes tasks while thinking out loud while software allows a remote researcher and observers to review behaviors and ask questions.

• Remote Moderated Research can reveal deep insights into contexts of use that cannot be replicated in a controlled lab environment.

• The method exposes rich, qualitative data about a participant’s native computer and possibly his or her physical environment.

• With “live recruiting,” participants can be intercepted when they begin a process, and research can be initiated immediately upon their consent.

• Live recruiting allows the research team to observe behavior in a task that the participant has selected as important and relevant as opposed to one assigned.

See also   Stakeholder Walkthrough • Time-Aware Research • Usability Testing

As a participant completes tasks while thinking out loud, screen-sharing software allows a remote researcher and observers to review behaviors and ask questions.