References and Further Reading

Ackoff, Russell L. 1999. Ackoff’s Best. New York: Wiley.

Acquisition Solutions, Inc. 2001. Independent Assessment of the United States Coast Guard “Integrated Deepwater System.” Acquisition Issue Brief, July 14.

Addington, Thomas, and Stephen Graves. 2002. The Forgotten Role. Life@Work 1(6):25–33.

Agranoff, Robert. 2003. Leveraging Networks: A Guide for Public Managers Working Across Organizations. IBM Endowment for the Business of Government.

Agranoff, Robert, and Michael McGuire. 2001. Big Questions in Public Network Management Research. Journal of Public Administration Research and Theory 11(3): 295–326.

Agranoff, Robert, and Michael McGuire. 2003. Collaborative Public Management: New Strategies for Local Government. Washington, DC: Georgetown University Press.

Albright, Kendra S. 2004. Environmental Scanning: Radar for Success. Information Management Journal 38(3):38.

Allen, Thad. 2006. Keynote Address. Excellence in Government Conference. Washington, DC.

Alter, Catherine, and Jerald Hage. 1993. Organizations Working Together. Newbury Park, CA: Sage Publications.

Altshuler, Allan A., and Robert D. Behn (eds.). 2007. Innovation in American Government: Challenges, Opportunities, and Dilemmas. Washington, DC: The Brookings Institution.

Anheier, Helmut K., and Nuno Themudo. 2005. The Internationalization of the Nonprofit Sector. In Robert D. Herman and Associates (ed.), The Jossey-Bass Handbook of Nonprofit Leadership and Management. San Francisco: Jossey-Bass.

Asch, Steven M., Elizabeth A. McGlynn, Mary M. Hogan, Rodney A. Hayward, Paul Shekelle, Lisa Rubenstein, Joan Keesey, John Adams, and Eve A. Kerr. 2004. Comparison of Quality of Care for Patients in the Veterans Health Administration and Patients in a National Sample. Annals of Internal Medicine 141(12): 938–45.

Atwood, Margaret, Mike Pedler, Sue Pritchard, and David Wilkinson. 2003. Leading Change: A Guide to Whole Systems Working. Bristol, UK: The Policy Press.

Autry, James. 2001. The Servant Leader. New York: Three Rivers Press.

Autry, James, and Stephen Mitchell. 1998. Real Power: Business Lessons from the Tao Te Ching. New York: Riverhead Books.

Axelrod, Richard H. 2000. Terms of Engagement: Changing the Way We Change Organizations. New York: Crown Business.

Axelrod, Robert. 1984. The Evolution of Cooperation. New York: Basic Books.

Axelrod, Robert. 2006. The Evolution of Cooperation, revised ed. New York: Perseus Books.

Badaracco, Joseph L., Jr. 1997. Defining Moments: When Managers Must Choose between Right and Right. Boston: Harvard Business School Press.

Banford, Robert, J. Peter Duncan, and Brian Tracy. 1999. Simplified Strategic Planning: No-Nonsense Guide for Busy People Who Want Results Fast! Worcester, MA: Chandler House.

Barge, J. Kevin. 2004. Antenarrative and Managerial Practice. Communication Studies, 55(1).

Barger, Deborah G. 2005. Toward a Revolution in Intelligence Affairs. Santa Monica, CA: Rand.

Barker, Joel Arthur. 1992. Paradigms: The Business of Discovering the Future. New York: HarperBusiness.

Barr, Stephen. 2005. Coast Guard’s Response to Katrina a Silver Lining in the Storm. The Washington Post, September 6, Federal Diary, B2.

Bass, Bernard, and Bruce Avolio. 1994. Improving Organizational Effectiveness Through Transformational Leadership. Thousand Oaks, CA: Sage Publications.

BBC Editorial Guide. Available at http://www.bbc.co.uk/guidelines/editorialguidelines/edguide/privacy/publicinterest.shtml (accessed September 5, 2007).

Behn, Robert. 1998. What Right Do Public Managers Have to Lead? Public Administration Review 58 (3): 209–224.

Behn, Robert. 2001. Rethinking Democratic Accountability. Washington, DC: The Brookings Institution.

Bellinger, Gene. 2004. The Way of Systems. Available at http://www.systems-thinking.org (accessed September 5, 2007).

Bennis, Warren. 1989. On Becoming a Leader. New York: Perseus Books.

Bennis, Warren. 2000. Leadership of Change. In M. Beer and N. Nohria (eds.), Breaking the Code of Change. Boston: Harvard Business School Press, 113–121.

Bennis, Warren, and Joan Goldsmith. 2003. Learning to Lead: A Workbook on Becoming a Leader. New York: Perseus Books.

Bennis, Warren, and Burt Nanus. 1985. Leaders: The Strategies for Taking Charge. New York: Harper & Row.

Bennis, Warren, and Burt Nanus. 2007. Leaders: The Strategies for Taking Charge, 2nd ed. New York: Collins Business Essentials.

Bishop, Charles H., Jr. 2001. Making Change Happen One Person at a Time. New York: American Management Association.

Black, J. Steward, and Hal B. Gregersen. 2002. Leading Strategic Change: Breaking Through the Brain Barrier. Upper Saddle River, NJ: Financial Times Prentice Hall.

Blake, Robert, and Jane Mouton. 1964. The Managerial Grid. Houston, TX: Gulf.

Blake, Robert, and Jane Mouton. 1985. The Managerial Grid III. Houston, TX: Gulf.

Block, Peter. 1993. Stewardship: Choosing Service Over Self-Interest. San Francisco: Berrett-Koehler Publishers.

Blunt, Peter. 1997. Prisoners of the Paradigm: Process Consultants and “Clinical” Development Practitioners. Public Administration and Development 17: 341–349.

Board Source and Independent Sector. 2006. The Sarbanes-Oxley Act and Implications for Nonprofit Organizations. Washington, DC: Board Source and Independent Sector. Available at http://www.independentsector.org/issues/sarbanesoxley.html (accessed August 20, 2007).

Bridges, William. 1991. Transitions: Making the Most of Change. Reading, MA: Addison-Wesley.

Brinkerhoff, Derick W. 1991a. Looking Out, Looking In, Looking Ahead: Guidelines for Managing Development Programs. Working Paper No. 1. Implementing Policy Change Project. Washington, DC: U.S. Agency for International Development.

Brinkerhoff, Derick W. 1991b. The Program Environment and the Policy Setting: Appreciating, Adapting and Influencing. In Derick W. Brinkerhoff (ed.), Improving Development Program Performance: Guidelines for Managers. Boulder, CO: Lynne Rienner Publishers, Inc.: 27–61.

Brinkerhoff, Derick W. 1997. Democratic Governance and Sectoral Policy Reform: Linkages, Complementarities, and Synergies. Paper presented at the American Society for Public Administration. 58th National Conference. Philadelphia, PA.

Brinkerhoff, Derick W., and Benjamin L. Crosby. 2002. Managing Policy Reform: Concepts and Tools for Decision-Makers in Developing and Transitioning Countries. Bloomfield, CT: Kumarian Press, Inc.

Brinkerhoff, Jennifer M. 2002. Partnership for International Development: Rhetoric or Results? Boulder, CO: Lynne Rienner Publishers, Inc.

Bryson, John M. 2004. Strategic Planning for Public and Nonprofit Organizations: A Guide to Strengthening and Sustaining Organizational Achievement, 3rd ed. San Francisco: Jossey-Bass.

Bryson, John M., and Farnun K. Alston. 1996. Creating and Implementing Your Strategic Plan, A Workbook for Public and Nonprofit Organizations. San Francisco: Jossey-Bass.

Bryson, John M., Barbara C. Crosby, and Melissa Middleton Stone. 2006. The Design and Implementation of Cross-Sector Collaborations: Propositions from the Literature. Public Administration Review 66 (Special Issue): 44–55.

Burns, James MacGregor. 1978. Leadership. New York: Harper & Row.

Burns, James MacGregor. 2003. Transforming Leadership. New York: Atlantic Monthly Press.

Cavanagh, Roland, Robert Neuman, and Peter Pande. 2002. The Six Sigma Way: How GE, Motorola, and Other Top Companies Are Honing Their Performance. New York: McGraw Hill.

Chisholm, Donald. 1989. Coordination without Hierarchy: Informal Structures in Multiorganizational Systems. Berkeley: University of California Press.

Ciulla, Joanne B. 2004. Ethics, the Heart of Leadership. Westport, CT: Praeger.

Coles, Robert. 2000. Lives of Moral Leadership. New York: Random House.

Conger, J.A. 2000. Effective Change Begins at the Top. In M. Beer and N. Nohria (eds.), Breaking the Code of Change. Boston: Harvard Business School Press, 99–112.

Darling, Marilyn, Charles Parry, and Joseph Moore. 2005. Learning in the Thick of It. Harvard Business Review Online, July–August. Available at http://harvardbusinessonline.hbsp.harvard.edu/hbrsa (accessed August 12, 2005).

Davis, Mike, and James Edwin Kee. 2007. Forward Together: Transformational Stewardship as a Path Toward Collaborative Public Sector Change. Paper presented at American Society for Public Administration’s Annual Meeting, Washington, DC.

Deal, Terrence, and Allan Kennedy. 1982. Corporate Cultures: The Rites and Rituals of Corporate Life. Reading, MA: Addison-Wesley.

De Geus, Arie. 1988. Planning as Learning. Harvard Business Review, March/April: 70–74.

Deming, W. Edward. 1986. Out of Crisis. Cambridge: MIT Center for Advanced Engineering Study.

Denhardt, Janet V., and Robert B. Denhardt. 2003. The New Public Service: Serving, not Steering. Armonk, NY: M.E. Sharpe.

Department of Systems Management for Human Services (DSMHS), Fairfax County, VA. Website 2007. Vision and mission statements. Available at http://www.fairfaxcounty.gov/dsm (accessed July 16, 2007).

Depree, Max. 1989. Leadership Is an Art. New York: Doubleday.

Diver, Colin. 1982. Engineers and Entrepreneurs: The Dilemmas of Public Management. Journal of Policy Analysis and Management 1(3): 402–406.

Downs, Anthony. 1962. The Public Interest: Its Meaning in a Democracy. Social Research (Spring): 1–36.

Doyle, M.E., and M.K. Smith. 2001. Shared Leadership. The Encyclopedia of Informal Education (infed). Available at http://www.infed.org/leadership/shared_leadership.htm (accessed July 17, 2007).

Dunphy, Dexter. 2000. Embracing Paradox: Top-down versus Participative Management of Organizational Change; A Commentary on Conger and Bennis. In M. Beer and N. Nohria (eds.), Breaking the Code of Change. Boston: Harvard Business School Press.

Editorial. 2004. Creating a Culture of Quality: The Remarkable Transformation of the Department of Veterans Affairs Healthcare System. Annals of Internal Medicine, 141(4): 316–318.

Editorial. 2005. A Path to Safer Hospitals. USA Today, March 29.

Eggers, Robert, with Howard Yoon. 2002. Begging for Change. New York: Harper Collins Publishers.

Eggers, William, and Stephen Goldsmith. 2004. Government by Network: The New Public Management Imperative. MA: Harvard University. Deloitte Research & Ash Institute for Democratic Governance and Innovation.

Elias, Arun A., and Robert Y. Cavana. 2000. Stakeholder Analysis for Systems Thinking and Modeling. Victoria University of Wellington, New Zealand, School of Business and Public Management. Available at http://www.esc.auckland.ac.nz/organisations/orsnz/conf35/papers/BobCavana.ps (accessed October 16, 2006).

Fairfax County Human Services Council. 1999. 1998–1998: A Decade of Change in Fairfax County Human Services. Fairfax, VA.

Fairholm, Gilbert. 1994. Leadership and the Culture of Trust, Westport, CT: Praeger.

Fairholm, Gilbert. 1997. Capturing the Heart of Leadership: Spirituality and Community in the New American Workplace. Westport, CT: Praeger.

Fairholm, Gilbert. 2000. Perspectives on Leadership. Westport, CT: Quorum Books.

Fielder, F.E. 1967. A Theory of Leadership and Effectiveness. New York: McGraw-Hill.

Fielder, F.E., and M.M. Chemers. 1974. Leadership and Effective Management, Glenview, IL: Scott, Foresman.

Findlay, S. 1992. Military Medicine: The Image and the Reality of Veterans’ Hospitals. U.S. News & World Report, June.

Fisher, E.S., and H.G. Welch. 1995. The Future of the Department of Veterans Affairs Healthcare System. Journal of the American Medical Association 273(8): 651–67.

Fisher, Roger, William L. Ury, and Bruce Patton. 1991. Getting to Yes: Negotiating Agreement without Giving In, 2nd ed. New York: Penguin.

Follett, Mary-Parker. In Pauline Graham (ed.) 2003. Mary Parker Follett: Prophet of Management. Washington, DC: Beard.

Forsythe, Dall. 2001. Quicker, Better, Cheaper? Managing Performance in American Government. Albany, NY: Rockefeller Institute Press.

Fox, Elliot M., and Lyndall F. Urwick (eds.). 1973. Dynamic Administration—The Collected Papers of Mary Parker Follett. New York: Pitman.

Frederickson, David G., and H. George Frederickson. 2006. Measuring the Performance of the Hollow State. Washington, DC: Georgetown University Press.

Frederickson, H. George. 1999. The John Gaus Lecture: The Repositioning of American Public Administration. PSOnline: Political Science and Politics 32(4): 701–711. Available at http://www.apsanet.org (accessed fall 2006).

Freedom of Information (Scotland) Act 2002: Annual Report 2002. Office of the Information Commissioner–Ireland. Available at http://www.oic.gov.ie/en/Publications/AnnualReports/2002/AnnualReport2002TextVersion/Name,2852,en.htm (accessed November 21, 2007).

Freeman, R. Edward. 1984. Strategic Management: A Stakeholder Approach. Boston: Pitman.

French, W.L., and C.H. Bell. 1984. Organization Development: Behavioral Science Interventions for Organization Improvement. Englewood Cliffs, NJ: Prentice Hall.

Friedman, Thomas L. 2000. The Lexus and the Olive Tree: Understanding Globalization. New York: Anchor Books.

Friedman, Thomas L. 2006. The World Is Flat: A Brief History of the Twenty-first Century, updated ed. New York: Picador.

Galpin, Timothy L. 1996. The Human Side of Change: A Practical Guide to Organization Redesign. San Francisco: Jossey-Bass.

Gaul, Gilbert M. 2005. Revamped Veterans’ Healthcare Now a Model. Washington Post, August 22.

Gearon, Christopher J. 2005. Military Might: Today’s VA Hospitals Are Models of Top-Notch Care. U.S. News & World Report, July 18.

Godard, Andrew. 2005. Reform as Regulation—Accounting, Governance and Accountability in UK Local Government. Journal of Accounting and Organizational Change 1:1, 27–44.

Goldsmith, Arthur A. 1995. Making Managers More Effective: Applications of Strategic Management. Working Paper No. 9. Implementing Policy Change Project. Washington, DC: U.S. Agency for International Development.

Goldsmith, Stephen, and William D. Eggers. 2004. Governing by Network: The New Shape of the Public Sector. Washington, DC: Brookings Institution Press.

Goleman, Daniel. 1998. Working with Emotional Intelligence. New York: Bantam.

Goleman, Daniel, Annie McKee, and Richard Boyatzis. 2002. Primal Leadership: Realizing the Power of Emotional Intelligence. Boston: Harvard Business School Press.

Goodsell, Charles T. 1990. Public Administration and the Public Interest. In G.L. Wamsley et al. (eds.), Refounding Public Administration. Newbury Park, CA: Sage Publications.

Gordon, Hal. 2006. The Speechwriters Slant. Available at http://blog.ragan.com/archives/speechblog/2006/08/building_a_cath.html (accessed July 2007).

Greenleaf, Robert K. 1970. The Servant as Leader. Newton Centre, MA: Robert K. Greenleaf Center.

Greenleaf, Robert K. 1977 (25th anniversary edition 2002). Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness. New York: Paulist Press.

Hale, Sandra J., and Mary M. Williams (eds.). 1989. Managing Change: A Guide to Producing Innovations from Within. Washington, DC: The Urban Institute.

Hall, Peter Dobkin. 2005. Historical Perspectives on Nonprofit Organizations in the United States. In Robert D. Herman and Associates (eds.), The Jossey-Bass Handbook of Nonprofit Leadership and Management. San Francisco: Jossey-Bass.

Hardin, Garrett. 1968. The Tragedy of the Commons. Science 162: 1243–1248.

Hardin, Russell. 2002. Trust and Trustworthiness. New York: Russell Sage Foundation.

Harmon, Michael M. 1990. The Responsible Actor as “Tortured Soul’: The Case of Horatio Hornblower. In Henry D. Kass and Bayard L. Catron (eds.), Images and Identities in Public Administration. Newbury Park, CA: Sage Publications.

Harmon, Michael M. 1995. Responsibility as Paradox: A Critique of Rational Discourse on Government. Thousand Oaks, CA: Sage Publications.

Harmon, Michael M. 2007. Public Administration’s Final Exam: A Pragmatist Restructuring of the Profession and the Discipline. Tuscaloosa: University of Alabama Press.

Harvard Business Online. 2005. The Three Myths of Collaboration. Harvard Business Review Online, July–August. Available at http://harvardbusinessonline.hbsp.harvard.edu/hbrsa (accessed August 12, 2005).

Harvey, Jerry. 1974. The Abilene Paradox: The Management of Agreement. Organizational Dynamics. Summer. Reprinted in Walter E. Natemeyer and J. Timothy McMahon. 2001. Classics of Organizational Behavior. Prospect Heights, IL: Waveland Press.

Hatry, Harry. 1999. Performance Measurement: Getting Results. Washington, DC: The Urban Institute.

Hatry, Harry. 2007. Performance Measurement: Getting Results, 2nd ed. Washington, DC: The Urban Institute.

Hatry, Harry, Elaine Morley, Shelli Rossman, and Joseph S. Wholey. 2003. How Federal Programs Use Outcome Information: Opportunities for Federal Managers. Washington, DC: IBM Endowment for the Business of Government.

Heath, Vicki. 2006. Resistance to Change and How to Deal With It. Available at http://www.leader-values.com/content/detail.asp?ContentDetailID=1111 (accessed February 5, 2007).

Hendricks, Michael. 2002. Outcome Measurement in the Nonprofit Sector: Recent Developments, Incentives, and Challenges. In K.E. Newcomer, E. Jennings, C. Broom, and A. Lomax (eds.), Meeting the Challenges of Performance-oriented Government. Washington, DC: The American Society for Public Administration.

Herman, Robert D., and Associates. 2005. The Jossey-Bass Handbook of Nonprofit Leadership and Management. San Francisco: Jossey-Bass.

Hersey, Paul, and Kenneth H. Blanchard. 1993. Management of Organizational Behavior: Utilizing Human Resources. Englewood Cliffs, NJ: Prentice Hall.

Hill, Linda A. 1994. Exercising Influence. Note 9-494-080. Cambridge: Harvard Business School.

Hillel: The Foundation for Jewish Campus Life. 2006. Enriching Lives, Inspiring Commitment, Delivering the Jewish Future: Hillel’s Five-Year Strategic Plan for the USA. Washington, DC: Hillel.

Hillel website. Available at http://www.hillel.org (accessed July 15, 2007).

Horowitz, Sari, and Michael Ruane. 2003. Sniper: The Hunt for the Killers Who Terrorized the Nation. New York: Random House.

Hsu, Spencer C. 2007. “Job Vacancies at DHS Said to Hurt U.S. Preparedness.” Washington Post, July 9, 2007, A1.

Hughes, Charlotte (team leader). Analysis and Planning for Redesign—Region I Team. Submitted to Fairfax County, Virginia Human Services Redesign Steering Committee, December 1993–July 1994.

Hughes, Charlotte (program manager). Customer Services Planning—Region I Prototype, Phase I: July 1994–February 1995. Submitted to Human Services Redesign Steering Committee, March 1, 1995.

Human Services Intake Redesign, Fairfax County, Virginia. Excerpt from A Foundation for the Future—FY 1993 Strategic Direction, February 25, 1992: 25–45.

Inglehart, John K. 1996. Reform of the Veterans Health Care System. New England Journal of Medicine 335(18): 1407–11.

Ingraham, P.W., P.G. Joyce, and A.K. Donahue. 2003. Government Performance: Why Management Matters. Baltimore: The Johns Hopkins University Press.

Jacobs, Robert W. 1994. Real-Time Strategic Change: How to Involve Entire Organizations in Fast and Far-Reaching Change. San Francisco: Barrett-Koehler.

Jaworski, Joseph. 1996. Synchronicity: The Inner Path of Leadership. San Francisco: Berrett-Koehler.

Jha, Ashish K., Jonathan B. Perlin, Kenneth W. Kizernneth, and R.A. Dudley. 2003. Effects of the Transformation of the Veterans Affairs System on the Quality of Care. New England Journal of Medicine 348(22): 2218–27.

Johnson, Craig. 2005. Meeting the Ethical Challenges of Leadership: Casting Light or Shadow, 2nd ed. Thousand Oaks, CA: Sage Publications.

Kantor, Rosabeth Moss. 1983. The Change Masters. New York: Simon and Schuster.

Kaplan, Robert S., and David P. Norton. 2005. Organizational Capital I, Supporting the Change Agenda That Supports Strategy Execution. In Managing Change to Reduce Resistance. Boston: Harvard Business School Press, 58–72.

Kass, Henry D. 1990. Stewardship as a Fundamental Image of Public Administration. In Henry D. Kass and Bayard L. Catron (eds.), Images and Identities in Public Administration. Newbury Park, CA: Sage Publications.

Kee, James Edwin. 2003. Leadership as Stewardship. Unpublished manuscript. Washington, DC: George Washington University.

Kee, Jed, and Roger Black. 1985. Is Excellence Possible in the Public Sector? Public Productivity Review 9(1): 25–34.

Kee, James Edwin, and Mike Davis. 2006. The Leadership Challenge of Managing Change Related Risk. The Federal Manager. Alexandria, VA: Federal Managers Association.

Kee, James Edwin, John Forrer, and Seth Gabriel. 2007. Not Your Father’s Public Administration. Journal of Public Affairs Education 13(2): 253–280.

Kee, James Edwin, and Kathryn Newcomer. 2007. Leading Change, Managing Risk: The Leadership Role in Public Sector Transformations. Washington, DC: Center for Innovation in Public Service.

Kee, James Edwin, Kathryn Newcomer, and Mike Davis. 2007. Transformational Stewardship: Leading Public Sector Change. In Ricardo Morse, Terry Buss, and C. Morgan Kinghorn (eds.), Transforming Public Leadership for the 21st Century. Armonk, NY: M.E. Sharpe.

Kee, James Edwin, Kathryn Newcomer, and Mike Davis. 2008. A New Vision for Public Leaders: The Case for Developing Transformational Stewards. In Ricardo Morse and Terry Buss (eds.), Innovations in Public Leadership Development. Armonk, New York: M.E. Sharpe.

Kee, James Edwin, and Whitney Setzer. 2006. Change-Centric Leadership. Working paper. Washington, DC: Center for Innovation in the Public Service, George Washington University.

Keifer, John J., and Robert S. Montjoy. 2006. Incrementalism Before the Storm: Network Performance for the Evacuation of New Orleans. Public Administration Review 66: 122–130.

Kelman, Steve. 2005. Unleashing Change: A Study of Organizational Renewal in Government. Washington, DC: Brookings Institution Press.

Kerr, Eve A., Robert B. Gerzoff, et al. 2004. Diabetes Care Quality in the Veterans Affairs Healthcare System and Commercial Managed Care: The TRIAD Study. Annals of Internal Medicine 141(4): 272–81.

Kettl, Don. 1998. Reinventing Government: A Fifth-Year Report Card. Washington, DC: Brookings.

Kettl, Donald F. 2005. The Next Government of the United States: Challenges for Performance in the 21st Century. Transformation of Organizations Series. Washington, DC: IBM Center for the Business of Government. Available at http://www.businessofgovernment.org/pdfs/KettlReport.pdf (accessed March 16, 2007).

Kettl, Donald F. 2007. System under Stress: Homeland Security and American Politics, 2nd ed. Washington, DC: CQ Press.

Kettl, Don, and R. Jones. 2003. Assessing Public Management Reform in an International Context. International Public Management Review 4(1): 1–19.

Kirkpatrick, S.A. and E.A. Locke 1991. Leadership: Do Traits Matter? The Executive 5(2): 48–60.

Kizer, Kenneth W. 1995. The “New VA”: A National Laboratory for Healthcare Quality Management. American Journal of Medical Quality 14(1): 3–19.

Kizer, Kenneth. 1997. Journey of Change. Washington, DC: U.S. Veterans Health Administration.

Klein, Susan J. 1999. Intergovernmental Collaboration in the Emergency Response to HIV Transmission in Chautauqua County. Journal of Public Health Management Practice 5(5): 12–18.

Kline, Peter, and Bernard Saunders. 1997. Ten Steps to a Learning Organization, 2nd ed. Salt Lake City: Great River Books.

Knopman, D. 2003. Innovation and Change Management in Public and Private Organizations: Case Studies and Options for EPA. Washington, DC: Rand.

Kotter, John. 1996. Leading Change. Boston: Harvard Business School Press.

Kotter, John P., and Leonard A. Schlesinger. 1979. Choosing Strategies for Change. Harvard Business Review, March–April: 4-11 (reprint number 79202).

Kouzes, James M., and Barry Z. Posner. 1995. The Leadership Challenge: How to Keep Getting Extraordinary Things Done in Organizations. San Francisco: Jossey-Bass.

Kouzes, James M., and Barry Z. Posner. 2003. Encouraging the Heart: A Leader’s Guide to Rewarding and Recognizing Others. San Francisco: Jossey-Bass.

Kraus, Allen, Jolie Bain Pillsbury, Ajay Chaudry, and Carol Finney. 1993. Streamlining Intake and Eligibility Systems: A Review of the Practice and the Possible, a Technical Assistance Paper for The Children’s Initiative: Making Systems Work. Funded by the Center for Assessment and Policy Development.

Lazes, Peter, and Jane Savage. 2000. Embracing the Future: Union Strategies for the 21st Century. Journal for Quality and Participation Fall: 18–23.

Leape, Lucian L., and Donald M. Berwick. 2005. Five Years After To Err Is Human: What Have We Learned? Journal of the American Medical Association 293(19): 2384–90.

Leary, Brent. 2006. Inherit the Web. Network Journal 14 (2, November): 34.

Light, Paul C. 1998. Sustaining Innovation: Creating Nonprofit and Government Organizations That Innovate Naturally. San Francisco: Jossey-Bass.

Light, Paul C. 1999. The True Size of Government. Washington, DC: Brookings Institution Press.

Light, Paul C. 2006. Fact Sheet on the True Size of Government. New York: Wagner School, New York University. Available at http://www.brookings.edu/gs/cps/light20030905.pdf (accessed October 3, 2007).

Linden, Russell M. 1994. Seamless Government, A Practical Guide to Re-Engineering in the Public Sector. San Francisco: Jossey-Bass.

Lipnack, Jessica, and Jeffrey Stamps. 1994. The Age of the Network: Organizing Principles for the 21st Century. New London, NH: Oliver Wight Publications.

Lipnack, Jessica, and Jeffrey Stamps. 1996. The Age of the Network: Organizing Principles for the 21st Century (paperback ed.). Hoboken, NJ: John Wiley & Sons.

Lipton, Eric. 2006. Security Cuts for New York and Washington. New York Times, June 1.

Lomas, Jonathan. 2003. Health Services Research: More Lessons from Kaiser Permanente and Veterans’ Affairs Healthcare System. British Medical Journal 327: 1301–2.

Longman, Phillip. 2005. The Best Care Anywhere. Washington Monthly 37(1/2): 38–48.

Lord, R.G., C.L. DeVader, and G.M. Allinger. 1986. A Meta-analysis of the Relation between Personality Traits and Leadership Perceptions: An Application of the Validity Generalization Procedures. Journal of Applied Psychology 71: 402–410.

MacNeil, D. James. 1998. The AIC Process: Generating Shared Visions for Community Development in Southeast Asia. Washington, DC: Organizing for Development: An International Institute. Available at http://www.odii.com/ (accessed February 21, 2007).

Majone, Giandomenico. 1989. Evidence, Argument, and Persuasion in the Policy Process. New Haven: Yale University Press.

Mandell, Myrna P. 1994. Managing Interdependencies through Program Structures: A Revised Paradigm. American Review of Public Administration 24(1): 99–121.

Mandell, Myrna P. 1999. Community Collaborations: Working Through Network Structures. Policy Studies Review 16(1, spring): 42–64.

Mann, R.D. 1959. A Review of the Relationship between Personality and Performance in Small Groups. Psychological Bulletin 56: 241–270.

Matheson, Scott M., with James Edwin Kee. 1986. Out of Balance. Salt Lake City: Peregrine Smith Books.

McKinsey and Company. 2007. Capacity Assessment Grid. Appendix of a report on Venture Philanthropy Partners. Available at http://www.vppartners.org/learning/reports/capacity/assessment.pdf (accessed June 10, 2007).

McLaughlin, J.A., and G.B. Jordan. 2004. Using Logic Models. In J. Wholey, H.P. Hatry, and K.E. Newcomer (eds.), Handbook of Practical Program Evaluation (2nd ed.). San Francisco: Jossey-Bass.

McNamara, Carter. 2007. Strategic Planning (in Nonprofit or For-Profit Organizations). Free Management Library. Available at http://www.managementhelp.org/plan_dec/str_plan/str_plan.htm (accessed January 9, 2008).

McSwite, O.C. 2001. Theory Competency for MPA-educated Practitioners. Public Administration Review 61:111–114.

Metzenbaum, Shelley H. 2006. Performance Accountability: The Five Building Blocks and Six Essential Practices. Managing for Performance and Results Series. Washington, DC: IBM Center for the Business of Government. Available at http://www.businessofgovernment.org/pdfs/MetzenbaumReport2.pdf (accessed March 16, 2007).

Mihm, Christopher. 2002. Beyond Plans, Promised and Good Intentions: Instilling Results-oriented Management in Federal Agencies. In K.E. Newcomer, E. Jennings, C. Broom and A. Lomax (eds.), Meeting the Challenges of Performance-oriented Government. Washington, DC: The American Society for Public Administration: 37–48.

Milward, H. Brinton, and Keith G. Provan. 2006. A Manager’s Guide to Choosing and Using Collaborative Networks. Networks and Partnerships Series. Washington, DC: IBM Center for the Business of Government.

Mitchell, Terrence R., and William G. Scott. 1987. Leadership Failures, the Distrusting Public, and Prospects of the Administrative State. Public Administration Review 47 (6): 445–452.

Moe, Kari J. 2006. The Challenges of Local Homeland Security Preparedness: A Case Study of the National Capital Region. Dissertation. Washington, DC: George Washington University.

Moe, Ronald. 1994. The “Reinventing Government” Exercise: Misinterpreting the Problem, Misjudging the Consequences, Public Administration Review 54 (2): 446–462.

Moe, Ronald. 2001. The Emerging Federal Quasi Government: Issues of Management and Accountability. Public Administration Review 61 (3): 290–312.

Morgan, Gareth. 1988. Riding the Wave of Change: Developing Managerial Competencies for a Turbulent World. San Francisco: Jossey-Bass.

N Street Village. 2005. Annual Report. Available at http://www.nstreetvillage.org/news/annual-reports.cfm (accessed January 2, 2008).

N Street Village, mission statement. Available at http://www.nstreetvillage.org (accessed July 15, 2007).

National Academy of Public Administration. 2002. The 21st Century Federal Manager: A Study of Changing Roles & Competencies. Vienna, VA: Management Concepts.

National Academy of Public Administration. 2003. Leadership for Leaders. Vienna, VA: Management Concepts.

National Academy of Public Administration. 2005. Academy Initiative: Managing Federal Missions with a Multisector Workforce: Leadership for the 21st Century. Washington, DC: November 16.

National Commission on Terrorist Attacks on the United States. 2004. The 9/11 Commission Report. New York: W.W. Norton & Company.

Newcomer, Kathryn (ed.). 1997. Using Performance Measurement to Improve Public and Nonprofit Programs. San Francisco: Jossey-Bass.

Newcomer, Kathryn E. 2006. How Does Program Performance Assessment Affect Program Management in the Federal Government? Public Performance and Management Review 30 (3 March): 350–371.

Newcomer, Kathryn E. 2008. Assessing Performance in Nonprofit Service Agencies. In P. Lancer Julnes, F. Stokes Berry, M. Aristigueta and K. Yang (eds.), International Handbook of Practice-Based Performance Management, Public Performance and Management Review. Thousand Oaks, CA: Sage Publications.

Newcomer, Kathryn, Edward Jennings, Cheryle Broom, and Allen Lomax. 2002. Meeting the Challenges of Performance-Oriented Government. Washington, DC: The American Society for Public Administration.

Newcomer, Kathryn, Deborah Trent, Brent Bushey, Charlene Johnson, Mike Davis, and Allen Cermak. 2006. A Strategic Framework for Implementation of Human Capital Management in the Federal Government. Washington, DC: Center for Innovation in Public Service.

Northouse, P.G. 2004. Leadership Theory and Practice. Thousand Oaks, CA: Sage Publications.

O’Leary, Rosemary et al. (eds.). 2006. Public Administration Review, Special Issue on Collaborative Public Management 66(s1).

O’Reilly, Charles, Jennifer Chatman, and David Caldwell. 1991. People and Organizational Culture: A Profile Approach to Assessing Person-Organization Fit. Academy of Management Journal 34: 487–516.

O’Rourke, Ronald. 2005. Coast Guard Deepwater Program: Background and Issues for Congress. Washington, DC: Congressional Research Service. Available at http://www.house.gov/transportation/cgmt/03-03-05/03-03-05memo.html (accessed January 2006).

Osborne, David, and Ted Gaebler. 1992. Reinventing Government: How the Entrepreneurial Spirit Is Transforming the Public Sector. Reading, MA: Addison-Wesley.

Osborne, David, and Peter Plastrik. 1997. Banishing Bureaucracy. New York: Penguin Putnam.

Osborne, David, and Peter Plastrik. 2000. The Reinventor’s Fieldbook: Tools for Transforming Your Government. San Francisco: Jossey-Bass.

Oster, Sharon M. 1995. Strategic Management for Nonprofit Organizations: Theory and Cases. Oxford: Oxford University Press.

O’Toole, Larry J., Jr., and K.I. Hanf. 2002. American Public Administration and Impacts of International Governance, Public Administration Review 62: 158–169.

Owen, Harrison. 2000. The Power of Spirit: How Organizations Transform. San Francisco: Barrett-Koehler.

Pascale, Richard, Mark Millemann, and Linda Gioja. 2000. Surfing the Edge of Chaos: The Laws of Nature and the New Laws of Business. New York: Crown Business.

Peters, Thomas J., and Robert H. Waterman. 1982. In Search of Excellence: Lessons from America’s Best-Run Companies. New York: Harper and Row.

Phillips, J.T., and J.M Loy. 2003. Character in Action: The U.S. Coast Guard on Leadership. Annapolis, MD: The Naval Institute Press.

Poister, Theodore H. 2003. Measuring Performance in Public and Nonprofit Organizations: San Francisco: Jossey-Bass.

Provan, Keith G., and Patrick Kenis. 2007. Modes of Network Governance: Structure, Management, and Effectiveness. Journal of Public Administration Research and Theory Advance Access (August 2).

Putnam, Robert D. 2000. Bowling Alone: The Collapse and Revival of American Community. New York: Simon and Schuster.

Raelin, J.A. 2003. Creating Leaderful Organizations: How to Bring Out Leadership in Everyone. San Francisco: Berrett-Koehler Publishers.

Random House Dictionary of the English Language, College Edition. 1968. New York: Random House.

Richmond, B. 2001. An Introduction to Systems Thinking. Hanover, NH: High Performance Systems.

Romzek, Barbara S., and Melvin J. Dubnick. 1987. Accountability in the Public Sector: Lessons from the Challenger Tragedy. Public Administration Review 47 (3): 227–38.

Rosen, Mark I., with analysis by Amy L. Sales. 2006. The Remaking of Hillel: A Case Study on Leadership and Organizational Transformation. New York: Fisher-Bernstein Institute for Jewish Philanthropy and Leadership, January.

Rubin, Claire (ed.). 2007. Emergency Management: The American Experience, 1900–2005. Fairfax, VA: Public Entity Risk Institute.

Rutzick, Karen. 2006. Coast Guard Chief Stresses Importance of Focusing on Employees. Government Executive, December 13. Available at http://www.govexec.com/dailyfed/1206/121306r1.htm (accessed December 14, 2006).

Savas, E.S. 2000. Privatization and Public-Private Partnerships. New York: Chatham House.

Schein, Edgar H. 2004. Organizational Culture and Leadership. San Francisco: Jossey-Bass.

Schubert, Glendon A. 1960. The Public Interest. New York: Free Press.

Selden, Sally C., Jessica E. Sowa, and Jodi Sandfort. 2006. The Impact of Nonprofit Collaboration in Early Child Care and Education on Management and Program Outcomes. Public Administration Review 66(3): 412–425.

Senge, Peter. 1990. The Fifth Discipline: The Art and Practice of the Learning Organization. New York: Doubleday.

Senge, Peter, Charlotte Robert, Richard B. Ross, Bryan J. Smith, and Art Kleiner. 1994. The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization. New York: Doubleday.

Senge, Peter, Charlotte Robert, Richard B. Ross, Bryan J. Smith, and Art Kleiner. 1999. The Dance of Change: The Challenge of Sustaining Momentum in Learning Organizations. New York: Doubleday.

Sentell, Gerald D. 1998. Creating Change-Capable Cultures. Provo, UT: Executive Excellence Publishing.

Simmons, John. 2003. Reconciling Effectiveness and Equity in Performance Management: A Stakeholder Synthesis Approach to Organizational Systems Design. Systemic Practice and Action Research 16(5): 355–365.

Simone, Maria. 2006. Processes, Principles and Policies: The Public Interest Standard in U.S. Media. Policy Paper presented at the annual meeting of the International Communication Association, Sheraton New York, NY. Available at http://www.allacademic.com/meta/p14310_index.html (accessed October 1, 2007).

Slater, R. 1999. Jack Welch and the GE Way: Management Insights and Leadership Secrets of the Legendary CEO. New York: McGraw-Hill.

Smith, William E. 1991. The AIC Model: Concepts and Practice. Washington, DC: Organizing for Development.

Sorauf, Frank J. 1957. The Public Interest Reconsidered. Journal of Politics 19(4): 616–639.

Spears, Lawrence (ed.). 1997. Insights on Leadership. New York: John Wiley.

Spears, Lawrence (ed.). 2002. Focus on Leadership. New York: John Wiley.

Stillman, Patrick, Admiral. 2005. Remarks December 9. Expert Panel on Transformation and Change, Center for Innovation in the Public Sector, Washington, DC: George Washington University.

Stogdill, R.M. 1948. Personal Factors Associated with Leadership: A Survey of the Literature. Journal of Psychology 25: 35–71.

Stogdill, R.M. 1974. Handbook of Leadership: A Survey of Theory and Research. New York: Free Press.

Stoker, Robert P. 1991. Reluctant Partners: Implementing Federal Policy. Pittsburgh: University of Pittsburgh Press.

Stone, Deborah. 1997. Policy Paradox: The Art of Political Decision Making. New York: W.W. Norton.

Strebel, Paul. 1996. Why Do Employees Resist Change? Harvard Business Review 74(3): 86–93.

Terry, Larry D. 1995. Leadership of Public Bureaucracies: The Administrator as Conservator. Thousand Oaks, CA: Sage Publications.

Terry, Larry D. 1998. Administrative Leadership, Neo-Managerialism, and the New Public Management Movement. Public Administration Review 58(3): 194–200.

Thompson, C. Michael. 2000. The Congruent Life. San Francisco: Jossey-Bass.

Thomson, Ann Marie, and James L. Perry. 2006. Collaboration Processes: Inside the Black Box. Public Administration Review 66 (Special Issue): 20–32.

U.S. Census Bureau. 2002. Federal, State, and Local Governments: 2002 Census of Governments. Available at http://www.census.gov/govs/www/cog2002.html (accessed January 3, 2008).

U.S. Department of Homeland Security. December 2004. National Response Plan. Washington, DC: DHS. Available at http://www.dhs.gov/xlibrary/assets/NRP_FullText.pdf (accessed August 25, 2007).

U.S. Department of Homeland Security. June 2006. Nationwide Plan Review Phase 2 Report. Washington, DC: DHS.

U.S. Department of Veterans Affairs. 1995. Vision for Change. Washington, DC.

U.S. Department of Veterans Affairs. 1996. Prescription for Change: The Strategic Principles and Objectives for Transforming the Veterans Healthcare System. Washington, DC.

U.S. Government Accountability Office (GAO). 1992. AID Management: Strategic Management Can Help AID Face Current and Future Challenges. Washington, DC: U.S. Government Printing Office.

U.S. GAO. 1998. VA Community Clinics: Networks’ Efforts to Improve Veterans’ Access to Primary Care Vary. Washington, DC: U.S. Government Printing Office.

U.S. GAO. 1999. Major Management Challenges and Program Risks: Department of Veterans Affairs. Washington, DC: U.S. Government Printing Office. Report GAO/OCG-99-15.

U.S. GAO. 2004a. Results Oriented Government: GPRA Has Established a Solid Foundation for Achieving Greater Results. GAO Report 04-38. Washington, DC: U.S. Government Printing Office.

U.S. GAO. 2004b. Contract Management: Coast Guard’s Deepwater Program Needs Increased Attention to Management and Contractor Oversight. Washington, DC: U.S. Government Printing Office.

U.S. GAO. 2004c. Coast Guard: Deepwater Program Acquisition Schedule Update Needed. Washington, DC: U.S. Government Printing Office.

U.S. GAO. 2005a. National Airspace System: Experts’ Views on Improving the U.S. Air Traffic Control Modernization Program. GAO Panel 05-333SP. Available at http://www.gao.gov/new.items/d05333sp.pdf (accessed February 7, 2007).

U.S. GAO. 2005b. Results Oriented Government: Practices That Can Help Enhance and Sustain Collaboration among Federal Agencies. GAO Report 06-15. Available at http://www.gao.gov/highlights/d0615high.pdf (accessed October 13, 2005).

U.S. GAO. 2005c. Framework for Assessing the Acquisition Function at Federal Agencies. GAO Report 05-218G. Washington, DC: U.S. Government Printing Office.

U.S. GAO. 2007. Urban Area Security Initiative. GAO Report 07-381R. Washington, DC: U.S. Government Printing Office.

U.S. Office of Management and Budget (OMB). 2007a. The President’s Management Agenda. Available at http://www.whitehouse.gov/omb/budintegration/pma_index.html (accessed January 3, 2008).

U.S. OMB. 2007b. Competitive Sourcing Update. Available at http://www.whitehouse.gov/omb/procurement/comp_src/cs_update_050207.pdf (accessed January 3, 2008).

Urban Institute. 2006. The Nonprofit Sector in Brief: Facts and Figures from the Nonprofit Almanac 2007. Washington, DC: The Urban Institute.

Vaill, Peter B. 1989a. Managing as a Performing Art. San Francisco: Jossey-Bass.

Vaill, Peter B. 1989b. Spirituality in the Age of the Leveraged Buyout. Keynote address to a conference on Spirituality in Life and Work, Georgetown University, Washington, D.C., July 21. Reprinted in Vaill, Peter B. 1998. Spirited Leading and Learning. San Francisco: Jossey-Bass.

Vaill, Peter B. 1996. Learning as a Way of Being: Strategies for Survival in a World of Permanent White Water. San Francisco: Jossey-Bass.

Van Wart, Montgomery. 2005. Dynamics of Leadership in Public Service. Armonk, NY: M.E. Sharpe.

Veterans Health Administration, programs and organization website. 2007. Available at http://www1.va.gov/health/gateway.html (accessed July 16, 2007).

Virginia Tech Review Panel. 2007. Mass Shootings at Virginia Tech: Report of the Virginia Tech Review Committee.

Wamsley, Gary L. et al. 1990. Refounding Public Administration. Newbury Park, CA: Sage Publications.

Waugh, William L., Jr. 2006–07. Mechanisms for Collaboration: EMAC and Katrina. The Public Manager 35(4, winter): 12–15.

Weisbord, Marvin R., and Sandra Janoff. 2000. Future Search: An Action Guide to Finding Common Ground in Organizations and Communities, 2nd ed. San Francisco: Berrett-Koehler. See also http://www.futuresearch.net.

Wheatley, Margaret J. 1984. Leadership and the New Science: Learning about Organizations from an Orderly Process. Birmingham, AL: University of Alabama Press.

Wheatley, Margaret J. 2005. Finding our Way: Leadership for an Uncertain Time. San Francisco: Berrett-Koehler.

White, Barry, and Kathryn E. Newcomer. 2005. Getting Results: A Guide for Federal Leaders and Managers. Vienna, VA: Management Concepts, Inc.

Whitehead, Joel. 2005. Remarks at George Washington University, October 22, to PAD 203 Class. Washington, DC.

Wholey, J.S. 2002. Making Results Count in Public and Nonprofit Organizations: Balancing Performance with Other Values. In K.E. Newcomer, E. Jennings, C. Broom and A. Lomax (eds.), Meeting the Challenges of Performance-oriented Government. Washington, DC: The American Society for Public Administration: 13–35.

Williams, Sandra J., and Mary M. Hale. 1989. Managing Change: A Guide to Producing Innovation from Within. Lanham, MD: University Press of America.

The World Bank Group. 1996. The World Bank Participation Sourcebook, Appendix I: Methods and Tools, Appreciation-Influence-Control, Collaborative Decisionmaking: Workshop-Based Method. Washington, DC: The World Bank Group. Available at http://www.worldbank.org/wbi/sourcebook/sba101.htm#B (accessed March 15, 2007).

Young, Dennis R. 2006. Complementary, Supplementary, or Adverserial? Nonprofit-Government Relations. In Elizabeth R. Boris and C. Eugene Steuerle (eds.). Nonprofits and Government: Collaboration and Conflict. Washington, DC: Urban Institute Press, pp. 37–81.

Young, Gary. 2000. Transforming Government: The Revitalization of the Veterans Health Administration. Washington, DC: PricewaterhouseCooper Endowment for the Business of Government.

Yukl, Gary. 2005. Leadership in Organizations, 6th edition. New York: Prentice Hall.

Zeleznik A. 1977. Managers and Leaders: Are They Different? Reprinted in Harvard Business Review on Leadership. 1998. Boston: HBS Publishing.

..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset
3.15.143.181