Appendix C
Questions for Establishing Measures of Success
- How will you know when this objective has been accomplished?
- Who will be accountable for determining progress, and how will this person be held accountable?
- What information would you need from customers? In what form?
- What information would you need from vendors? In what form?
- What information would you need from employees? In what form?
- How will your boss know that the objective has been accomplished?
- How will the environment/culture/structure be improved?
- What will the impact be on ROI, ROE, ROA, or ROS (return on investment, equity, assets, and sales)?
- How will you determine attrition/retention/improved morale/safety?
- How frequently do you need to assess progress? How would you assess it?
- What constitutes acceptable improvement? Ideal improvement?
- How would you be able to prove a level of improvement to others?
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