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Book Description

Brilliant Emailwill show you how to use email effectively to win back time and dramatically improve your personal productivity and work/life balance.

 

Using this book, you will learn how to:

- Reduce the volume of email you deal with each day;

- Write your message clearly and in an appropriate style;

- Select when to use email and when to use an alternative;

- Slim down the size of your mailbox;

- Use your email software to manage the flow of email traffic;

- Help your colleagues to use email more effectively.

 

The principles in this book have been developed over the last decade as a result of the author’s work with individuals and organisations of all sizes (from micro to global FTSE top 100). By adopting some of these basic principles of email best practice, you will learn how to take control of your inbox to dramatically improve your productivity, your quality of life and never send an ineffective email ever again.

Table of Contents

  1. cover
  2. Title
  3. Dedication
  4. Contents
  5. About the author
  6. Acknowledgements
  7. Introduction
  8. part 1 Stop the email time thieves
    1. 1 Take control – stop email dominating your day
    2. 2 Dealing with the email backlog after being away
    3. 3 Prioritise to reduce unnecessary emails
    4. 4 Save time filing and finding emails
    5. 5 Give to gain more time
    6. 6 Overcoming email addiction and dependency
  9. part 2 Communicate more effectively by choosing and using the right channel
    1. 7 Email is not the only way
    2. 8 Email – exploiting advantages and avoiding disadvantages
    3. 9 When to email and when to talk
  10. part 3 Create excellent emails
    1. 10 Get your email noticed
    2. 11 The right address box
    3. 12 Greetings to engage recipients
    4. 13 Pen your message in plain language
    5. 14 Saying goodbye professionally
  11. part 4 Managing attachments for extra efficiency
    1. 15 Sending attachments – smart behaviour
    2. 16 Receiving attachments – saving time
  12. part 5 Stay the right side of the law
    1. 17 Email as evidence
    2. 18 Protect yourself from an infection
  13. Summary: Keeping your mailbox under control
  14. Further reading
  15. Index
  16. Praise for Brilliant Email
  17. Imprint
18.188.115.155