part 1 Stop the email time thieves
1 Take control – stop email dominating your day
2 Dealing with the email backlog after being away
3 Prioritise to reduce unnecessary emails
4 Save time filing and finding emails
6 Overcoming email addiction and dependency
part 2 Communicate more effectively by choosing and using the right channel
8 Email – exploiting advantages and avoiding disadvantages
9 When to email and when to talk
part 3 Create excellent emails
12 Greetings to engage recipients
13 Pen your message in plain language
14 Saying goodbye professionally
part 4 Managing attachments for extra efficiency
15 Sending attachments – smart behaviour
16 Receiving attachments – saving time
part 5 Stay the right side of the law
18 Protect yourself from an infection
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