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54 Golden Nuggets: The Best of the Telephone Doctor
Author Nancy Friedman
The compilation of 54 articles covers all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telephone service, human resources tips and voice mail/e-mail/cell phone tips. Each article is geared toward keeping the c....
Release Date 2011/01 -
Author James Schindler
Followers dominate all organizations, but a preoccupation with leaders hinders the consideration of the importance of followers and the relationship between followers and leaders. Followership: What It Takes to Lead will teach you how to become a better leader by be....
Release Date 2014/11 -
Author Darrell Rig , Sarah Elk , Steve Berez
Agile has the power to transform work--but only if it's implemented the right way.For decades business leaders have been painfully aware of a huge chasm: They aspire to create nimble, flexible enterprises. But their day-to-day reality is silos, sluggish processes, and st....
Release Date 2020/05 -
Author Bruce Mihura
The practical, succinct LabVIEW data acquisition tutorial for every professional.No matter how much LabVIEW experience you have, this compact tutorial gives you core skills for producing virtually any data acquisition (DAQ) application-input and output. Designed for....
Release Date 2001/06 -
Author Ashton Kutcher , Brian Solis
Praise for Engage!"It's no longer an era of business as usual. Executives and entrepreneurs must embrace new media in order to not only compete for the future, but for mind share, market share, and, ultimately, relevance. This book helps you engage. Without it, you....
Release Date 2010/03 -
Author Ian MacMillan , Rita Gunther McGrath
The Entrepreneurial Mindset offers a refreshingly practical blueprint for thinking and acting in environments that are fast-paced, rapidly changing, and highly uncertain. It provides both a guide to energizing the organization to find tomorrow's opportunities and a....
Release Date 2000/08 -
Beginning iPhone Development: Exploring the iPhone SDK
Author Jeff Lamarche , Dave Mark
Are you a programmer looking for a new challenge? Does the thought of building your very own iPhone app make your heart race and your pulse quicken? If so, then Beginning iPhone Development is just the book for you.Assuming only a minimal working knowledge of Object....
Release Date 2009/04 -
Author Stijn Van Hijfte
The call for innovation within both society and all sectors of enterprise at large grows louder every day. In order to achieve this, organizations need to attract talent with the insight and creativity necessary to be able to understand the needs of not only this generati....
Release Date 2020/11 -
Excel® 2013 Absolute Beginner’s Guide
Author Tracy Syrstad
Make the most of Excel 2013–without becoming a technical expert! This book is the fastest way to master Excel…use it to build powerful, trustworthy, easy-to-understand workbooks…discover hidden patterns and make better decisions…visualize data so everyone understand....
Release Date 2013/03 -
Quick Books® 2010 All-in-One For Dummies®
Author Stephen L. Nelson
Everything that small-business owners need to manage their financial affairs with QuickBooksIntuit's QuickBooks, updated each year, is the leading financial management software for small businesses. With eight content-rich minibooks, QuickBooks "X" All-in-One For D....
Release Date 2009/12 -
Twitter Marketing: An Hour a Day
Author Hollis Thomases
The complete guide to a successful Twitter marketing campaignTwitter is a microblogging service that's changing the way we communicate. Marketers recognize its value, and Twitter Marketing: An Hour a Day offers marketers, advertisers, brand managers, PR professiona....
Release Date 2010/01 -
The Strategic Application of Information Technology in Health Care Organizations, Third Edition
Author John P. Glaser , Claudia Salzberg
This new edition of The Strategic Application of Information Technology in Health Care Organizations offers a peerless guide for health care leaders to understand information technology (IT) strategic planning and implementation. Filled with illustrative case studie....
Release Date 2011/01 -
The Leadership Challenge Workbook, 4th Edition
Author James M. Kouzes , Barry Z. Posner
A field manual for the gold standard in leadership development booksThe world’s best leaders consciously reflect on their own behaviors and choices in an effort to continuously better themselves. In the thoroughly revised and updated Fourth Edition of The Leadership Challenge Workbook, renowned lead....
Release Date 2023/04 -
Author Wallace Wang
My New iPad guides you through dozens of simple projects that will have you doing useful things with your iPad right away—like surfing the Internet, sending email, listening to music, taking notes, reading ebooks, using iWork, and playing with digital photos. Since ....
Release Date 2010/06 -
Managerial Promotion: The Dynamics for Men and Women
Author Kathy E. Kram , Patricia J. Ohlott , Marian N. Ruderman
There are subtle but potent differences in the ways decisions are made to promote men and women. This publication looks at these differences through a study conducted at one Fortune 500 company. It discusses the several ways that the promotion decision process can ....
Release Date 1996/08 -
1,001 Ways to Engage Employees
Author Bob Nelson PhD
Employee engagement has been consistently cited as a top and growing priority by CEOs, managers, and human resources leaders across the country. This new title from best-selling author Dr. Bob Nelson will help move any organization from just measuring the need to e....
Release Date 2018/07 -
How to Have the Best Employees (Collection)
Author David Russo , Douglas A. Klein , David Sirota
The Enthusiastic Employee is an action-oriented book that helps companies obtain more from workers. The basic premise is that under the right kind of leadership, the more one side wins in a collaborative relationship, the more¿the other side wins too. The book is he....
Release Date 2013/08 -
MOS Study Guide for Microsoft Word Exam MO-100
Author Joan Lambert
Advance your proficiency with Word. And earn the credential that proves it! Demonstrate your expertise with Microsoft Word! Designed to help you practice and prepare for Microsoft Office Specialist: Word Associate (Word and Word 2019) certification, this official Stu....
Release Date 2020/05 -
The Basics of Financial Econometrics: Tools, Concepts, and Asset Management Applications
Author Svetlozar T. Rachev , Frank J. Fabozzi , Markus Hoechstoetter , Sergio M. Focardi
An accessible guide to the growing field of financial econometricsAs finance and financial products have become more complex, financial econometrics has emerged as a fast-growing field and necessary foundation for anyone involved in quantitative finance. The techniq....
Release Date 2014/03 -
Millionaire Expat, 2nd Edition
Author Andrew Hallam
Build your strongest-ever portfolio from anywhere in the worldMillionaire Expat is a handbook for smart investing, saving for retirement, and building wealth while overseas. As a follow-up to The Global Expatriate's Guide to Investing, this book provides savvy inv....
Release Date 2018/01 -
Beginning Windows Phone 7 Development, Second Edition
Author Eugene Chuvyrov , Henry Lee
Microsoft's Windows Phone 7 handsets have injected a new vibrancy into the smartphone marketplace and provided bold new opportunities for the Microsoft development community.Now in its second edition, Beginning Windows Phone 7 Development has been written to help y....
Release Date 2011/06 -
Implementing Microsoft Dynamics 365 for Finance and Operations Apps - Second Edition
Author JJ Yadav , Sandeep Shukla , Rahul Mohta
Harness the power of Finance and Operations apps, and discover all you need for their implementationKey FeaturesManage and plan different Dynamics configurations, designs, and products Learn how to manage projects for pre-sales and implementation using Microsoft Dynamics....
Release Date 2020/03 -
Your Successful Project Management Career
Author Ronald B. Cagle
Your Successful Project Management Career answers all the questions new project managers typically have, giving them advice and information about entering and excelling in the fieldThe book clarifies important terminology, discusses how project management got starte....
Release Date 2004/11 -
Mastering VBA for Microsoft Office 2016
Author Richard Mansfield
Enhance productivity in any Office application with zero programming experienceMastering VBA for Microsoft Office 2016 helps you extend the capabilities of the entire Office suite using Visual Basic for Applications (VBA). Even if you have no programming experience....
Release Date 2016/02 -
Take Control of Your Passwords, 3rd Edition
Author Joe Kissell
Passwords have become a truly maddening aspect of modern life, but with this book, you can discover how the experts handle all manner of password situations, including multi-factor authentication that can protect you even if your password is hacked or stolen.The bo....
Release Date 2019/04 -
Job Challenge Profile, Facilitator Guide
Author Marian N. Ruderman , Patricia J. Ohlott , Cynthia D. McCauley
The Facilitator's Guide details the essential workshop procedures (including setup, administration, and follow-up) and provides you with debrief presentation slides. You don't neeed to be a training professional to use this tool in your organization. Your parti....
Release Date 2019/08 -
Implementing Organizational Project Management: A Practice Guide
Author Project Management Institute
Project Management Institute has introduced Implementing Organizational Project Management: A Practice Guide to assist organizations in developing and defining effective project management methodologies. In a 2012 PMI market research project, more than half of the ....
Release Date 2014/03 -
The PayPal Official Insider Guide to Mobile Profits: Make money anytime, anywhere
Author Matt T. Jones
Mobile commerce opportunities are everywhere people go, 24/7. And PayPal is in the forefront of harnessing those opportunities, offering mobile businesses faster, easier, safer, and more positive customer checkout experiences. PayPal’s mobile checkout tools support ....
Release Date 2011/10