-
Author Ralph Fernando
Ralph Fernando is a business leader, consultant and writer. He draws together strategy, operations and technology experience earned on an international stage, where he focuses on value creation in private, public and voluntary organisations.Ralph recognises that the boundaries between functional dis....
Release Date 2019/07 -
Digilogue: How to Win the Digital Minds and Analogue Hearts of Tomorrow's Customer
Author Anders Sorman-Nilsson
How to leverage the enduring human need for analogue experiences to attract and retain more customers in a digital world.Anything that can be digitised will be digitised. But can the digital-connect ever really replace the personal touch? Is word-of-mouse always mor....
Release Date 2013/09 -
Improving Agile Retrospectives: Helping Teams Become More Efficient, 1/e
Author Marc Loeffler
Retrospectives are a key pillar of successful agile adoption and transformation, and an indispensable tool for changing culture. They’re not only valuable in an agile context: they can be used whenever continuous improvement processes are needed, from “lessons-lear....
Release Date 2017/12 -
Innovation and New Product Planning
This practical book introduces readers to the essential business aspects of innovation and new product planning. The product planning process is discussed across two broad themes: product development and product management. Importantly, the book emphasizes the 21st-century strategic and creative min.... -
Author Kelly McDonald
Deliver a better business experience, for every kind of customerA "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographi....
Release Date 2012/11 -
Author Thomas A. Kochan
Business leaders have a choice in how they want to compete. “High-road” companies, author Thomas A. Kochan argues, are managed for the long term, seeking to compete through a combination of high productivity, innovation, and quality customer service tha....
Release Date 2015/10 -
Experience Explorer Facilitator's Guide
Author N. Anand Chandrasekar , Meena Wilson
Experience Explorer gives leaders a powerful and efficient tool for discovering what they have learned about effective leadership and what they still need to learn. When leaders explore and talk about their past experiences, they can better plan future learning expe....
Release Date 2014/10 -
Making Natural Beauty Products
Author Sally Trew
This highly visual hands-on guide teaches readers how to make skincare, makeup, and many more personal-care products using natural ingredients. Step-by-step color photos guide readers through base recipes, followed by more than 200 color and blend variations. Readers with....
Release Date 2013/10 -
The Scrumban [R]Evolution: Getting the Most Out of Agile, Scrum, and Lean Kanban
Author Ajay Reddy
Create Thriving, High-Performing Teams and Organizations with ScrumbanScrumban allows you to use Kanban as a catalyst for increasingly valuable changes to your existing software development processes, amplifying and expanding upon Scrum’s benefits. Now, there’s a de....
Release Date 2015/07 -
Author Rob Cole
Want to work smarter, faster and more productively?Agile is an innovative way of working that will help you deliver high quality products and services cost-effectively, to embrace change and keep improving as you go. Whether you’re a one-person start-up or with a multinational, Agile Now will help y....
Release Date 2021/01 -
Author Roberta Chinsky Matuson
Employees don’t work for companies; they work for people. The more irresistible you are as a leader, the more pull you have for employees to want to stay and for your customers to remain loyal. In The Magnetic Leader, Roberta Matuson asks us to consider that the qu....
Release Date 2017/03 -
Author Laura Winig
South Afirca's Nedbank is a leader in its market - but to stay in that position, it needed to identify new ways to serve its existing business clientele as well as attract new customers. Its solution: Use the extensive transaction data the bank collects to help cu....
Release Date 2016/01 -
Multimedia Quality of Experience (QoE)
Author Luigi Atzori , Tasos Dagiuklas , Periklis Chatzimisios , Chang Wen Chen
This book discusses the current status of QoE research; reporting latest advances from various standardisation bodies (ITU, ETSI, IEEE, IETF)Multimedia Quality of Experience (QoE): Current Status and Future Requirements discusses the current status of QoE (Quality ....
Release Date 2016/01 -
Author Roland Smart
The marketer's guide to modernizing platforms and practicesMarketing in the digital era is a whole new game: it's fundamentally about competing on the customer experience. Marketers must integrate a complex set of technologies to capture the customer's digital b....
Release Date 2016/02 -
The Agile Consultant: Guiding Clients to Enterprise Agility
Author Rick Freedman
Learn the agile philosophy of lean processes, incremental delivery, deep client participation, decentralized authority, and just-in-time planning to bring speed, creativity, empowerment and increased productivity to product development. This book is your guide to b....
Release Date 2016/08 -
Politics in Software Development: Navigating Stakeholder Power and Conflict in Organizations
Author Peter Wendorff
Equip yourself to navigate organizational politics in the world of software development. This book will help you understand the power dynamics at work between competing stakeholders with conflicting goals in projects and organizations. Politics in Software Development consists of three mai....
Release Date 2022/02 -
Communication Strategies for Today's Managerial Leader
Author Deborah Britt Roebuck
Given that communication is the lifeblood of an organization, managerial leaders need to understand how to use communication strategies to build their teams to achieve organizational objectives. Studies repeatedly point to the impact communication skills have on the....
Release Date 2012/01 -
Middle Managers in Program and Portfolio Management
Author Ralf Müller , Tomas Blomquist
The increasing "projectization" of organizations has led to a greater reliance on program and project portfolio management, and middle managers are playing a central role in the management of multiple simultaneous projects. Experienced project managers understand t....
Release Date 2006/01 -
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Author Joseph Michelli
Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight In his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for Excellence--Joseph Michelli revealed customer expe....
Release Date 2015/12 -
Scaling Lean & Agile Development: Thinking and Organizational Tools for Large-Scale Scrum
Author Bas Vodde , Craig Larman
Lean Development and Agile Methods for Large-Scale Products: Key Thinking and Organizational Tools for Sustainable Competitive SuccessIncreasingly, large product-development organizations are turning to lean thinking, agile principles and practices, and large-scale ....
Release Date 2008/12 -
Lean Startup in Large Organizations
Author James A. Euchner
Large corporations must become far more agile in implementing new products and new business models. The pace of technology change, the blurring of industry boundaries, and the agility and resources of startups in almost every industry segment demand it.Many companies have begun to adopt the principl....
Release Date 2022/02 -
Author Steven Haines
Advance in your product management career and create innovative products that customers love! Regardless of industry or sector, to compete in today’s business world, product managers must understand how their customer’s preferences change, how technology evolves, a....
Release Date 2019/05 -
Agile Visualization with Pharo: Crafting Interactive Visual Support Using Roassal
Author Alexandre Bergel
Use the Pharo interactive development environment to significantly reduce the cost of creating interactive visualizations. This book shows how Pharo leverages visualization development against traditional frameworks and toolkits.Agile Visualization with Pharo focuses on the Roassal visualization eng....
Release Date 2021/11 -
Author Jeanette S. Martin , Reginald L. Bell
The first book of its kind to offer a unique functions approach to managerial communication, Managerial Communication explores what the communication managers actually do in business across the planning, organizing, leading, and controlling functions. Focusing on th....
Release Date 2014/09 -
Author Ruth N. Bolton
The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization over time across touch points and channels. It encompasses all activities involving the customer where th....
Release Date 2016/04